Planet Fitness in Rotterdam, NY provides a spacious, well-maintained workout environment. With two floors of equipment and recent renovations, the gym boasts cleanliness and a welcoming atmosphere. The friendly staff and the variety of machines make it a suitable choice for both casual and serious gym-goers. The facility offers amenities like massage chairs and maintains a no-judgment policy, enhancing the overall workout experience. However, issues with customer service and membership cancellation processes have been noted, which could be a drawback for some members.

Operating 24 hours during weekdays and with specific timings over the weekend, this gym remains a convenient option for most schedules. Despite some equipment quirks and occasional overcrowding, Planet Fitness offers a value-for-money proposition with its low-cost membership options and accessible location.

Pros:

  • Open 24 hours on weekdays.
  • Clean and well-maintained facilities.
  • Friendly and helpful staff.
  • Spacious with a variety of equipment.
  • Recent renovations and new equipment.
  • Affordable membership options.
  • No-judgment policy.
  • Massage chairs and Hydro massage available.
  • Convenient location with ample parking.

Cons:

  • Membership cancellation process can be difficult.
  • Some equipment can be outdated or malfunctioning.
  • Overcrowding during peak hours.

Location / Contact

Rating Stats

4.1

out of 5.0

15 reviews
5.0
5 reviews
4.0
27 reviews
3.0
54 reviews
2.0
9 reviews
1.0

Reviews (110)

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Always clean. Staff Is friendly. What more do you need in a gym

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This was my first visit t planet Fitness as a guest with my Wife. The staff are very helpful and friendly. I tried several machines as an introduction to a Fitness regimen I want to begin

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I really liked the amazing clean exercise and shower areas. The staff was super helpful. People of all ages work out here and there was a welcoming feel

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Just so you know, forcing people to go there to cancel is a very predatory and outdated business practice. Youre not fooling anyone, so maybe think about being better?? And you ARE forcing people. You let them sign up online. The e-signature is good enough for you to start dipping into our bank accounts. Like I said, you're not fooling anybody, man. You talk about your values, look at your reviews. You have no values. You are so thirsty for money that you have to stoop to shady stuff. It's part of your business model to rope people in and make it hard to cancel. PERIOD.

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This place is amazing! Super kind and helpful staff and the two floors really wowed me, Hannah showed me around and she’s an absolute blast to talk to. Highly recommended working out here.

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I will never use this gym again. The pricing is outrageous. When I signed up I wasnt told I had a 1yr commitment. I got pregnant 3months into my membership and was put on bedrest by the 6months mark of my membership for the rest of my pregnancy and they still wouldn't let me cancel without paying a ridiculous amount of money. And I had to continue to pay for my membership until the 12months was up. Then they gave me problems about canceling after the contract was expired and tried to make me pay even more to cancel. NEVER AGAIN.

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I've been a Rotterdam Planet Fitness member for the past 4 years ( 2 years with the $10 membership and almost 2 years as a Black Card member.Lately, for some reason, the new staff has been rude to me for ridiculous reasons. I am saying "new" because I never seen them before.Today, (Cristal or Cristine), was very polite at first when I walked in but 15 minutes into my work out, she came upstairs and told me, in a very rude way, that I needed to "either put my sweater on or leave it in the locker room". She said is the rule. A rule I did not know but, a rule I understand. My problem is the rudeness in which she said it. She embarrassed me in front of other members that were also working out.I had to take a breath, from my work out first, and then I went down stairs looking for the manager, since this was the second time! a staff member from this gym was rude to me. This young girl (Cristal or Cristine) told me that the manager wasn't there. Not only that but we got into an argument in which she admitted to me that the reason she was rude was because "I ignored her" at first when she was trying to tell me to put on my sweater but she ignored the fact that I was wearing headphones! and was listening to loud music while working out. I could NOT hear her while behind me. So she got angry and approached me with an attitude.It is also amazing that when I made my dissatisfaction with her rudeness very clear, her response was " It is what it is" and "you rolled you eyes at me". The rolling of my eyes was AFTER she was rude to me and it was because this was the second time for me in this place to be treaded like this.It is a shame that one employee can ruin the reputation that I am sure took hard work to build over the years this gym has been in operation in Rotterdam. I really wish this had'n happened so I would not be force to go to another gym.Unfortunately my next step is to cancel and move on to another gym but this time, I will check all the reviews before signing in.Please comment if you are a member of this same gym.Thank you

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P-fits in the area are upgrading to new equipment and this one is behind. Besides that the showers could use a higher cleaning frequency and they could be larger. Besides that it's definitely a P-fit. It's effective at what it is.Edit: new equipment has been installed at this point (was put in a few months ago)

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Nice.spacious. clean.. the most abs and cardio machines ever. 2 floors.lockers etc.I Was gonna join. They need account AND routing number.So i got a day pass.after using only 1 machine the guy came over and said his manager told him I can't use the machines I have to leave.i can only use it after I joined. I am a liability. I think it's because I am indian.

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Great gym just have some concerns. Wish they opened at 6:30am on Saturday and Sunday. 7am seems a little too late. Also the bathrooms are really outdated. Been to one in Myrtle Beach and theirs is black with modern tile, larger showers, less lockers and the sink area is made for doing hair separate from washing hands. Finally the parking lot is a mess. You drive towards the back and the drain in the road looks like it is ready to fall in. I’ve also seen people who are not handicapped parking in handicapped. There are times when you can’t find a parking spot. Bad spot for a gym.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 110 reviews.

The address is: 1116 Altamont Ave, Rotterdam, NY 12303, United States .

The contact number is +1 518-355-0023

This service is listed under Gym .

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