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Planet Fitness in Dewitt, NY, offers a budget-friendly gym experience with its low monthly memberships and numerous amenities. The gym maintains a clean and welcoming environment, enhanced by friendly and helpful staff. Members have access to a range of equipment and fitness services, including hydro massages and red light therapy. The facility's 24-hour availability on weekdays provides added convenience.

However, several reviews point to inconsistent cleanliness, especially in the locker and shower areas. Customer service experiences vary, with some members noting unhelpful staff and billing issues. Despite these issues, many commend the value for money and the overall friendly gym atmosphere.

Pros:

  • Low monthly fee.
  • Clean facilities.
  • Friendly and helpful staff.
  • 24-hour access on weekdays.
  • Nationwide membership usage.
  • Hydro massage and red light therapy.
  • Ample equipment variety.
  • No intimidating environment.
  • Conveniently located.

Cons:

  • Inconsistent cleanliness in bathrooms and showers.
  • Billing and membership cancellation issues.
  • Mixed customer service experiences.

Location / Contact

Rating Stats

4.3

out of 5.0

17 reviews
5.0
3 reviews
4.0
6 reviews
3.0
7 reviews
2.0
37 reviews
1.0

Reviews (70)

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Comfortable, inviting, easy to go here. Staff is friendly, equipment is always in good repair.

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This place is terribly dirty. The showers smell like sewage. The urinals are yellow stained from urine. There are bugs in showers bc they never clean them. Mold and slim everywhere. I talked to the red haired manager over and over And over. She claims since she's a female she can't go in there and check to see if the people are doing their jobs. A very bizarre answer. This has been going on for over a year. I don't think anybody's clean the bathroom in that long of iaperiod. I started going to the mattydale gym because of that. Today had a convenience I went back to bridge Street and of course it's the same old story. Manager sitting behind the desk doing absolutely nothing. And of course the parking lot is untouched snow and ice everywhere. Must have fired their plow guy.

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The employees are always super friendly, and the space is always clean. Love it here.

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Good clean gym. Friendly staff. Been going here for months. Could use a few more cleaning stations and a trash can by the front desk for when you wrap up a work out.

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The locker room was nasty. Stuff all over the floors. Shower area looks and smells like a sewerage backup. My home gym is in south central PA and no one could be bothered with offering me a tour. The 2 women behind the counter were too interested in their own conversation.

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I have been there 3 times and that will be my last.It is so hot and dirty and smells bad. Sweat was literally dripping down a piece of equipment.the paper towels are all over the floor. Shower stall was full of hair. No shower gel in the stall. No garbage can near the shower or changing room. My first day I stopped at the desk and told them the toilet needed attention and the sanitizer for the equipment was empty .I wanted something convenient but I would rather have clean and they can't be both .

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When I first started was impressed, but after 8months notice staff not doing a good job cleaning and latelyTheirs been a problem with theft.Sadly I think the theft is an insidejob.

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Its always very clean great atmosphere and nice and helpful staff. Just overall a great place to work out

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I absolutely love planet fitness my wife and I use to go here alot and still try to, it's the memories that we love but also the machines and the work out.

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Taylor is a warming and kind manager who always greets me and adds positivity to the gym atmosphere. Gym and bathrooms are clean and organized and thankfully the music isn't blasting!

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 70 reviews.

The address is: 5859 Bridge St, Dewitt, NY 13057, United States .

The contact number is +1 315-399-5222

This service is listed under Gym .

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