Planet Fitness at 628 S Main St, Syracuse, NY offers a budget-friendly gym experience suitable for both beginners and intermediate users. The gym maintains a wide variety of equipment, including newer machines, and features amenities such as tanning beds, massage chairs, and the popular Hydromassage. The staff is commended for their professionalism and friendliness, creating an inviting atmosphere.

However, some patrons have noted maintenance issues, including broken equipment and problems with the air conditioning. There have also been complaints about the cleanliness of shower facilities and inconsistent customer service experiences. Despite these concerns, Planet Fitness remains a popular choice for its affordability and availability of diverse workout options.

Pros:

  • Affordable membership options
  • Friendly and professional staff
  • Wide variety of equipment
  • 24-hour access Monday through Thursday
  • Tanning beds and red light therapy available
  • Clean and well-maintained locker rooms
  • User-friendly environment for beginners and intermediates
  • Popular Hydromassage beds
  • Judgement-free zone
  • Convenient location near interstate

Cons:

  • Maintenance issues with equipment
  • Problems with air conditioning
  • Inconsistent cleanliness in showers

Location / Contact

Rating Stats

4.1

out of 5.0

11 reviews
5.0
21 reviews
4.0
30 reviews
3.0
11 reviews
2.0
7 reviews
1.0

Reviews (80)

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I like this location. I can’t think of a time where I had to get on a treadmill directly next to someone….I also don’t go during “peak” times. The staff are nice and the people who go there are friendly for the most part. I gave 4 stars because I do wish there was a bigger area designated for stretching that was off to the side and not up in the front of the gym near the free weights. I end up going home to stretch, which sometimes happens and sometimes doesn’t now. One gym I went to put up 3- 5 ft. walls in a corner promoting more privacy and a designated spot to stretch. I also see that space is limited and there really isn’t the opportunity to give a bigger stretching area. Just don’t expect to be able to do any yoga stretching with a gym buddy or two.

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This is one of the better Planet Fitness locations in the Syracuse area. It's typically clean, large locker room, and a decent amount of machines to use. I really liked the layout and the staff when I used to come here for my workouts.

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Good 1st day back. Met with trainer, made appointment for 1 on 1 session to creat a personalized workout, treadmill (65 min, 3miles, 315 calories burned, incline of 1.5 & flux speed between 2.0-3.5) and finished with 10min hydrobed therapy. Facility is clean and maintained, locker room as well and staff was pretty helpful. Look forward to more good days.

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Very happy to see the mask mandate being followed! Most if not all wearing masks in this gym! Our gyms were shut down for too long, and you think the ignorant ones would learn! They haven’t! Staff seems to be attentive to surroundings/ not just sitting at desk on phones 📱/ oblivious to what’s going on! 🤙 …

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Planet fitness Syracuse ny nice and clean good costumer service , nice people just one thing no liths on the showers need that urgently... the rest of the building good, I like

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Staff are friendly, and no big issues with equipment, but for the love of god turn the AC on/fix it!!! No clue why it’s so hot in there, is it a money reduction thing? If so that’s annoying. Makes working out miserable 😞 PLEASE COOL DOWN THE TEMP thermostat read 79, sometimes more in there…. …

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I watch the staff doing a stellar job of keeping each machine clean. The machines are well kept & the atmosphere is very inviting. I've gone alone & I've gone with friends...great place for those of us getting back in shape & those maintaining. I am enjoying this journey!

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Staff/Management is just flat out lazy .. how many months does it take to fix or file a fix it ticket for paper towel dispensers ? Half the time there isn’t even a roll there . When there is you have to play balance beam and balance it on a trash can. You can tell they barely make rounds around the gym for standard maintenance as they sit there and talk amongst themselves at the desk , spot greeting , etc .. the showers are disgusting and you can tell they haven’t been cleaned in months . It’s about that time I go elsewhere cause this place (location in particular) ain’t it.

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Had a membership for my high schooler - with COVID he did not use it. When my card was charged and I called to cancel and get refunded. They kept my $6 so here is your 1 Star.

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The so called general manager David at planet fitness north syracuse has got to be the lowest class unprofessional person i have ever dealt with. I am sickened how he treated me today! He needs some customer service training.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 80 reviews.

The address is: 628 S Main St, Syracuse, NY 13212, United States .

The contact number is +1 315-299-2583

This service is listed under Gym .

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