Crunch Fitness at 1525 W Tharpe St, Tallahassee, FL, offers a large gym space with various equipment, classes, and amenities such as a sauna and childcare. Many users praise their friendly staff and excellent trainers, contributing to a positive fitness environment. However, the gym faces significant issues regarding maintenance, overcrowding, and poor customer service, particularly around membership cancellation and hidden fees. Customers have expressed frustration over broken machines, cleanliness, and communication problems, highlighting areas where management needs to improve.
While Crunch Fitness excels in creating an inviting atmosphere and providing diverse workout options, potential members should be aware of these challenges. The overall experience depends greatly on the specific trainers and times you visit, so it's advisable to weigh these factors before committing.
Pros:
- Friendly and helpful staff
- Variety of equipment and machines
- Effective personal training
- 24-hour access on certain days
- Affordable membership options
- Well-organized fitness classes
- Sauna and hydromassage available
- Spacious facility
- Childcare services included
- Energetic and motivational trainers
Cons:
- Frequent issues with broken equipment
- Overcrowding during peak hours
- Complicated and problematic membership cancellation process
Location / Contact
- Address: 1525 W Tharpe St, Tallahassee, FL 32303, United States
- Phone:+1 850-328-2700
- Email:[email protected]
- Website:crunch.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.9-star.
This business has 120 reviews.
The address is: 1525 W Tharpe St, Tallahassee, FL 32303, United States .
The contact number is +1 850-328-2700
This service is listed under Gym .
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James Taylor
11 months ago
Changing my 5 star review to 1 star because they're super flaw when it comes to cancelling your membership. I moved. I literally cannot use this gym anymore. I started with this gym when they opened, and this is how they treat me lol.... I had a balance on my account so I went to pay it and they said a manger would call me in 2 days to cancel the membership. They swipe my card and said they couldn't print my receipt (red flag). The manager indeed called me but said that there was STILL a balance on my account and that I had to come into the gym to cancel my membership. Been there done that. Horrible customer service. Predatory rats that are money hungry. Terrible people- wouldn't recommend based on that principle. Great gym though if you're used to being screwed over financially.
Ashley Moses
11 months ago
Crunch fitness is my favorite gym to go to, However I’ve come across nothing but disrespect with the manager Kevin. Ive been a member for about three months, I invited my siblings to come workout with me and didn’t know their free trial was up. Instead of Kevin kindly explaining to us what was going on he got so angry; he wouldn’t let me or my siblings finish my sentence, and gave off bad energy. We had to talk to another manager Dylan. Who was more respectful. I almost cancelled my membership, but I can’t let one person stop me even if it’s a manager. Kevin, I hope in the future you don’t take your personal problems out on employees. With despair in my heart, I will workout at home. But come back again tomorrow hoping for a better attitude, approach, and a awesome workout!
Maurice Tehasse
1 year ago
Pretty sick gym, the membership is soo worth. The employees are nice and friendly.
Kevin Lemos
1 year ago
Three have been multiple times where I showed up early and no one was there to open the gym. Also the adductor machine has been broken for months and no one cares.
Todd Fabian
1 year ago
Horrible customer service! ! I work at a student housing complex and I’ve called for 3 weeks straight to get a proposal for my corporate office. The manager never returns my calls or email. At this point it looks like I’m not doing my job.I’ll be glad to take my companies business elsewhere in Tallahassee! Don’t waste your time trying to contact anyone you’ll never get an answer!
Logan Moecher
1 year ago
This place is great! It had everything you need to get your workout crushed. Dylan Lewis was extremely helpful and was super welcoming!
Nazir Terrazas
1 year ago
Hidden fees, card surcharges per transaction, if you want to cancel your membership YOU NEED 4 WEEK PRIOR NOTICE, its all designed to get as much money from you in the most skechy way for you to not realize it. Please, Im never coming back here, and I encourage everyone to not do it either. RESEARCH ALL THEIR FEES AS THEY DONT CHARGE WHAT THEY MAKE YOU BELIEVE.
Home Gmail
1 year ago
Membership automatically renews. The agreement is written strangely because there is no end date. If the charge clears, then your membership renews infinitely and you have to come in person or send a physical letter to cancel. Really wild stuff! This is not one you can cancel with RocketMoney/TrueBill. You've been warned.
Jeffrey Haynes
1 year ago
Great place to work out, have fun and feel good about yourself afterwards.
Sean Perry
1 year ago
The Tallahassee Crunch location is an absolute trash can of a gym. I’ve been going for about 6 months now and can genuinely say it is dirty and hostile. Some of the issues I’ve seen include: a shattered mirror that’s never been fixed, consistently no soap in the bathrooms, machines that are constantly broken, a sauna that isn't hot and smells like mold, and a staff that genuinely does not care.There is nothing wrong with the monthly price as it is around $10 a month, but if you are in Tallahassee and need a gym I would look elsewhere. Save yourself from the bad experience.