Gold's Gym

Enjoyed my time here but sadly seems like that's coming to an end. Been coming here for months with my husband and friends when my 14 year old son asked if he could get a membership as well. My husband and I thought it would be a nice gift but wanted to bring him in and show him the ropes, to make sure we weren't getting a third membership if it wasn't going to be used.Unfortunately they have an odd Guest policy unlike any other gym I've been a member of (LA Fitness, 24 Hour Fitness, Planet Fitness) which states that you must be at least 13 years old to have a membership but you have to be 18 years old to use a guest pass. So even though my husband and I have been paying members for months, our 14 year old son cannot workout with us even once as a guest, to see if he wants to become a member. It was explained that he either signs up with a membership today or he cannot use the facilities.They claim this is a legal / insurance issue but every other gym just asks that a parent or legal gaurdian over the age of 18 sign liability waiver for the guest and accompany them. This seems like an insanely better policy than "pay for an extra membership now or cancel all of your memberships". Horrible business practice and a great way to lose paying members who otherwise would have been here for years.Will be looking into switching back to LA Fitness as soon as possible.

If you join this gym you will be so screwed. My husband cancelled his membership on the 2nd of the month (mostly due to horrible customer service at the front desk and floor), and because he didn't cancel it on the 1st they are deducting two more months of the membership fee. If the person was the slightest bit decent they would have honored the close-to-30 day notice. They also have hundreds of terrible reviews on Yelp and Google and they don't seem to care. That alone speaks volumes to me.

I have been a member at this gym for 12 and a half years. I have had several issues: people consistently occupy equipment to chat, make calls space out for 20 minutes, listen to their music all while occupying equipment other customers could use. Gold's trainers reserve several machines at once! Which means paying members cannot use them!This is a small gym with limited numbers of equipment. Some members simply "save" machines while they walk away for ten minutes to chat or use the bathroom! They become irate if I or someone else rightfully assumes the machine is vacant. I have had to leave without completing my work out too many times because I do not have an hour to an hour and a half to wait around to make sure other members have a good leisurely visit.I have asked staff many times if signs could be posted about time limits on equipment. The response is always "no"I have on a half dozen occasions witnessed maintenance staff mopping gym floors with filthy black water...The stationary bikes in the cinema room have been out for over a month...The only reason I have kept my membership this long is the convenient location. I will be checking out the new LA Fitness in Newbury Park when it opens soon.

Great gym and trainers! I worked with Matt Mickey for two years and had amazing results! Would definitely recommend him and the gym to other people!

Love it! My workout starts with the treadmill in the cinema, which I love it that I get to watch movies while I workout. Has a lot of machines to workout but I wish they have more to workout the abs and the back extensions one.

Gold's has the most incompetent billing department of any business I know. In addition to going back on their word NEVER to raise our rates again, they did just that, so when we terminated our membership, they kept charging us. Beware of this company. Leaving them is like trying to get out of a time share.

Golds gym charged my card for payments I didn't sign up for I specifically said I'd like to cancel my membership and I'm in another state I won't be attending that gym. They charge over 300$ in my account instead

Friendly staff. Clean place . Unlike other gold gym dose not have the terrible smelling sweat. Keep the great job of keeping this place clean. 5 start

I thought I was signing up for 8 training sessions that I could use anytime and they signed me up for a recurring monthly program of training sessions that cost over $500 a month. When I realized it, they would not return my money (over $1500) even though I never used a single session. They are total scammers.

Great gym. clean and have good machines. Very friendly staff. I wish their dumbbells went a little heavier and they had the right stand for the heavy dumbbells but that’s just knit picking. Love this gym.