Gold's Gym

This gym became so dirty and packed. Today they moved all the rusty machines to the outside. The front desk wasn't helpful at all cancelling my membership apparently they don't wanna cancel so they keep charging me. No point of going there anymore.I referred a friend there for more than 4 months working out there and I've never gotten any free months.

Avoid signing up with this gym don't do it you will regret it. This place is such a scam along with the lazy employees that work at this location. The employees that I talked to are caught up in the make money only mindset. I wanted to cancel my membership, and no one wanted to help. I was given a card with a website that and a phone number that would not give me a route to cancel my membership. I went home and tried the phone number and website with no success. I returned to the location hoping to get assistance and only got the front desk employee to repeat what she told me the last time I asked for assistance. The manager takes me into the office and I ask if he would help me out with the process. He says it is not his responsibility to do this. I would think if they want people to return they would go above and beyond but that is not the case.

I am changing my review from a 1 star to a 5. After I left the review below Golds Gym was actually very helpful at resolving my issue and did so in a timely manner. Thanks for making things right.Terrible experience. Signed up for a membership before COVID closed all of the gyms then tried cancelling during the first 7 days. It was impossible to cancel so I finally sent a letter in the mail with no response. Continued to get billed so I cancelled the credit card. I’ve called the gym about 20+ times trying to get it figured out, spoke mostly with Oscar and recently with JD who said they would speak with the managers and get back to me but I never heard back. I’ve called asking to speak with the managers specifically and have been told every single time “she just stepped out”. After being sent to collections and paying $100 to cancel, I think it’s safe to say I will never recommend Golds Gym to anyone ever.

I would give them 5 stars but the music is REALLY loud. I just wish they turned down the audio a bit.Other than that, a great gym - extremely clean and welcoming, and the equipment is almost never out of service. Definitely one of my favorite gyms that I’ve been too. Really nice interior as well, and plenty of options for your exercise needs.

I joined this gym 5 years ago. I used to love going there. Since it has reopened after the pandemic apparently there is new management that thinks acid rock/headbanger music at top volume is enjoyable for everyone. I detest it. I have asked numerous times if they could turn it down only to be told that the manager demands it be at a certain high level. It affects my time there as I feel I am being assaulted with music I hate. I cannot turn up the volume on my headset high enough to block out their music. The gym used to be a refuge for me and I was looking forward to getting back into a routine. If the music policy does not change I will be finding a new gym. There are more options in the Conejo Valley than ever before.

This gym only cares about money and not people! I joined the gym during a better phase of the pandemic and it was decent. However as cases surged and both the county and state implemented restrictions to require gyms to keep their patrons safe, Gold's Gym has refused to comply and remained vague every time I asked how they were responding. They erected a tent outside but refused to move the equipment outside (like many others have, we're in sunny SoCal!) once they realized the rules wouldn't be enforced. When I finally asked the manager, Irv, why they hadn't moved outside after a month, I was told they were fighting the orders in court and "they preferred to stay inside where it's warm." Our hospitals have 0% capacity, you would think they would want to protect the health of its patrons as a gym...

This gym gets the job done. They have a wide variety of exercise machines, classes with great instructors, and a locker room for changing. There are little problems if you want to work out, change, and quickly leave.However, in my three years of membership, I have noticed occasional health/sanitation concerns, especially with their pool area. When COVID first started, their pool was over-chlorinated and bleached my bathing suit and completely dried out my hair. I later cut it because it was too brittle and dry. And recently their jacuzzi had an abundance of small pieces of hair and globs of a greyish-brown substance floating in their lukewarm water. It definitely was not clean and there weren't any signs posted noting that it was closed for maintenance. Generally, the gym is good about cleanliness. At the end of the day, I see their workers mopping the floors, sanitizing the workout equipment, and cleaning the locker rooms. But sometimes there is neglect. I also got paronychia after a few weeks of using their workout mats. I wonder if those are sanitized...One of the reasons I'm willing to pay so much for Gold's Gym is because of the amenities. However, at this location, the sauna is rarely hot enough and the pool is very small. Other locations have more space and better saunas and steam rooms. I also had an annoying experience with a personal trainer when he told me I didn't have many goals because I wanted to improve my general fitness (strength, flexibility, balance, speed, and endurance).And finally, they play obnoxiously loud music. It seems unnecessary considering that most people have phones and headphones they can use if they want to listen to music, but it's also distracting during the group yoga classes I take (despite the classes being in an enclosed room).In all, I go to this gym because of the location, the sauna, the wide variety of exercise machines, and to see the (totally awesome) group instructors. But it far from perfect. Sanitation and maintenance could be improved. And turning down (or turning off) the music would be appreciated.

clean place n have jacuzzy big saunas steam n drys,really better than la fitness n 24 hours besides have movies while u work out,,

My daughter called to have the annual fee of $50 waived.The gym has been closed due to Covid .My daughter has lost her hours at her job and to think during a time like this that a manager at Golds gym would not waive this is disgusting.I see why there is such a low rating on this website.They have lost a customer for a lousy $50 .Wow great customer service..Shame on you .Managers Frankie and Irv (if those are their real names)

Towel service was sold as a benefit of membership, but after a year they said my membership doesn’t cover that. It’s another bait and switch to get me to upgrade and renew my membership. The result is less people getting towels, and an unhygienic gym that gets people sick. Why does every gym need to hustle and scam like this?