Gold's Gym

This company is terrible! Given the global pandemic, they didn't offer options for those who may have pre-exisiting conditions, pregnancy, elderly or other issues that were fearful of contracting COVID-19. Instead, they would much rather keep your money and tell you to take a hike. Never in a million year would I expect a place that champions health and wellness, to not care about ones health that could be life threatening. Never going back and be forewarned if you wish to join.

The gym is very nice but, the sales people there are pushy . You sign in with a coupon or Groupon and they sit with you for 3 hours sale you membership without giving you the chance to try the place first. Asking some weird questions and do not let go. It made me feel very uncomfortable.

They charged me for a month during the pandemic. I told them I couldn’t go because I lost my job and am at high risk of covid. They refused to give me a refund and also demanded $100 to cancel my membership. They are rude and do not care about their members. I will never be returning to this dirty gym.

I went in to sign a friend up but they told me if they aren’t a member they need to be 18. But if you are a member you have to be at least 13. Not only that I also payed for a monthly plan but they tried to say I was on a 1 year policy which was just incorrect.

Any other gym you can find in the area has much better policies and management than this one. Literally any other gym in the area except this Gold's gym here will have better policies and a management team that goes out of it's way for you.

I brought my 15 year old to work out with me and the reception desk told me he had to be 18. But if we wanted to open a membership for him, then he could enter. If you can pay, you can guest. (I hold a membership am allowed a guest). There's too much competition out there for you to act this way @GoldsGym

I recently visited as a hotel guest member. Easy sign in process and front desk associates were nice. Gym is like an Express location as it's much smaller than a normal Gold's. Some machines there's only one of them. Bathroom was clean

Nobody has the authority to make a decision or the person that does is never their. They have been charging me for months on my account that was frozen. Don't waste your time on customer service because you won't get any results. Also every time I spoke with someone to try to resolve this matter that person would leave and someone new would be there. I guess turnover is a big problem. You can't get anything resolved because there's always a new person to deal with. Tried several times always a different story from Gold's employees on what I need to do.

Don’t go to this gym if you expect to be treated as a valuable customer. I’ve been a member for almost a year now and repeatedly left comment cards at the front desk asking management to update the class schedule. It’s been almost 4 months since my original complaint after showing up for a class that was cancelled but still on the schedule there haven’t been any changes. The front desk worker told me multiple people have complained but management does not care enough about its customers to update it. The golds gym employee was even frustrated about it!! This is a horrible way to treat customers and the reason why my spouse and I are probably going to switch gyms now that our one year contract is coming to an end.

I'm never disappointed at Gold's because they deliver results. With there equipment and classes I lost 110 pounds and packed on 25 pounds of muscle. I like the types of equipment they have it gives you that bodybuilder look. Other gym's don't have the equipment they do, the staff here are very helpful and the manager is doing a great job very clean and well run. How can you argue with results.