Crunch Fitness - Tuscaloosa

I absolutely love this place… all the employees are so genuine and truly care about their jobs. Mrs. Jenny has a heart of gold and will do anything for everybody. If you are looking for a personal trainer who will push you to your limits and truly help you see the results you are looking for I HIGHLY suggest John! ☺️

Lots of equipment but not impressed with service from staff. Could not really get the answers I was seeking

The gym is great and Bradley in the fron desk is amazing and so friendly.

Well I see another review someone has same issue I cancelled before the end of March and was told I would be charged April but not after that which I knew. However I was still charged in May. I’ve called for two days no answer. Finally a personal trainer answers leaves me on hold and never comes back. I need my membership actually cancelled and to be refunded..

Additional Edit: Still no response. I cancelled my credit card in hopes that this will prevent me from being charged again. Beyond frustrating that I have not been able to get any assistance. Do NOT recommend this location.Edit: It is now June and I have been trying to cancel since MARCH. I sent them the requested documentation and still, no response. DO NOT get a membership here.Original Review: I have been to many Crunch fitness locations before and this one has the WORST customer service by far. I moved out of state and have been trying to cancel my membership for two months now and no one ever replies back. I've tried calling, e-mailing, contacting them from the website, and even messaging them on social media - nothing has worked to resolve this. I enjoyed the gym while I was living here, but the experience I have had with their team members has left a terrible taste in my mouth. It's not a bad gym, but be prepared for awful customer service if you decide to work out here.

Whatever you do guys do not go to this gym this is a scam because they took 136 dollars out of my checking account while I was trying to pay my doctors bill and save up for a car so dont go there it will be hard to cancel your gym membership so please dont go you will be charged.

I usually go in the mornings, around 8 or 9am. The desk staff is helpful and friendly. They get to know you, which is nice.When I go, I never have to wait for a machine as they have many. I love the sauna, hydromassage, tanning, and red light therapy. Those spaces are always clean and help me relax after a workout.

Do not get a membership with this gym. The workers are incompetent and untrained and will not do even the most basic things correctly. I cancelled my membership at this club before March 30, 2023. I went in-person and signed off on the cancellation with a worker at the front desk. He told me I would still be charged for April 1 but nothing after that. I woke up with TWO charges from Crunch on May 1. I should have not been charged in May considering I cancelled before March 30. Turns out, the guy who was helping me did not do it correctly and my membership was still active without my knowing. It is almost June and Crunch has still not refunded me and everytime I call they say they will, and they don’t. Save yourself from getting stolen from and go somewhere else. They can’t even do one of their most basic job duties and it’s not worth you losing money over.

Too crowded. They put out toilet paper when they run out of paper towels. Always dirty. Stay away if you can.

Nice clean environment. Very diverse. The trainers are great. I had a great experience. I'll definitely be coming in often to work out.