Crunch Fitness - Tuscaloosa

Tuscaloosa’s Crunch Fitness Gym opened in 2018 everything was on point new equipment, friendly staff, clean facility.The reopening of the gym after the shut down of the pandemic has alot to be desired. The staff continues to have friendly, helpful staff but the cleanliness has gone down.The translucent covers that go over the toilet paper dispensers are not present. At times there is toilet paper/trash covering the floor, no hand soap in the restrooms. Once I picked up a toilet paper roll and on the side there was blood(utter disgust.) Sometimes there is no paper available at the cleaning stations.Equipment needs to fixed. This includes the hydromassage equipment, treadmills, sliding doors.The ease of entrance is scary, instead of scanning our tags at the front countertop. I would like to see a security system were we scan our tags to enter the facility. I have seen and been hassled by homeless/panhandlers before.If it was not for the babysitting services I would not pay for the Peak Results membership. The young ladies that work there are friendly and patient. Even though there is a babysitting services I would warn parents there are times when Crunch has been forced to use one of the floor employees which are usually men, this has made me uncomfortable. Also afternoons, holidays and weekends babysitting services, can get very crowded and they either have only one person or two overseeing babies, toddlers and bigger children all in a very crowded room. I don’t know if babysitting services are understaffed or underpaid but it needs to better for the safety of the children. Also I would like to see a separate room to separate the very small ones from the older ones, I am sure something can be done to invest in renovating the babysitting room into two separate rooms.Please Crunch do not take offense and reinvest in your people, in your business. Listen to your customers.

First, Andrew, is always so kind. Very knowledgeable. Love Andrew and he gets 5 stars. Personal training is a disaster. Had several miscommunications with a trainer, so I asked to be let out of my contract. I was told I had 2 more sessions before I could get out so the DIRECTOR was going to do my final 2 sessions. I texted her when I got there. She was at home, not the gym. I was forgotten about. Again. Money wasted. Canceled my entire membership after that. All you had to do was let me out of the contract that you were not committed to and I’d still be a member. Telling EVERYONE to avoid Crunch.

I can overlook the lack of collars on bars, the unracked weights that the staff allows to sit out all day, the bad music, the floor coming up, the broken mirrors and classes hogging half the funtional equipment when they arent even utilizing it...but the obnoxious rudeness by the tall hipster bearded guy working the front desk definitely earned this gym a bad rating

I signed up for a membership with Crunch over the summer with my roommate. Over time I went through financial hardship and needed to cancel my membership and personal training I was receiving.It was HORRENDOUS. The second you mention cancelling at all whether you arrive in person to sign or not they will avoid phone calls or immediate confrontation regarding your cancellation. It is absolutely ridiculous.I went in person to cancel my membership and personal training in August and waited god knows how long after signing forms only to be told I would get a call back. It took a one on one with my trainer to get that cancelled and even after multiple phone calls I’m still being charged for my membership because they can’t find the forms I’ve already signed. Absolutely do not recommend to college students that may travel or have fluctuations in their financials because they DO NOT CARE. They’ve clearly shown they don’t care about people and their personal situations. There’s plenty more but this just so happens to be the most recent unbelievable circumstance.

Clean and positive place to workout however when signing up wished I was offered a tour and have a team member explain the equipment

This is an unbiased review based on my 7-day free trail. My time of workout was in the 5am-6am hours. I will mention I have worked out at numerous facilities in my almost 20 years of fitness.First impressions:Upon arrival the first day, I checked in at the front desk. Checking was easy, only a couple of questions, and then he said I was good to go. I had to ask him to point me in the direction of the locker rooms. It would've been nice to have at least been offered a tour, or some basic gym information.When walking back to the locker room, I was impressed with the facility. It was large, with a lot of equipment. I had previously read reviews (and heard stories) of how dirty this gym was... not today!When I got to the bathroom/locker room I did notice that there were only 2 restroom stalls, and only 3 showers (+ 1 handicap shower). This was a concern as the gym does get pretty crowded.The first shower I used had a busted head, so I was only able to get half the water on me. The next day, a different shower I used had a very slow drain, so water began to puddle over my shower shoes and over my feet.Throughout the week:Monday and Tuesday were pretty crowded. There were a lot of people working out, but most of them seemed to know what they were doing. The rest of the week attendance dwindled, and by Friday it was nice.What I did notice is that most people do not rerack their weights. It seems to be the norm for them to just get up and walk away. This leads to confusion when you enter the area and are trying to see what is in use, and what is not. It also makes it hard to find weights for the equipment you are currently using.Hydro-massage/tanningThursday morning I happened to notice an area that I had not noticed before. I asked the staff what it was and was told about the massage and tanning area. Again, Had I been offered a tour to be shown what the gym had to offer, I would've already known about this. Nevertheless, I took advantage of the hydro-massage chairs, and it was relaxing after a workout.All in all, I would say that this is a nice facility with good equipment. But the other aspects do come into play when giving this review.

Tried to cancel my membership over the phone because I could never park to get in there (years ago when they opened) and was refused so I canceled payments to them. Now I'm getting called from debt collectors almost 4 years later about a membership that I never even got a membership card for. When I called to talk to the gym about it, they told me the only way to clear it would be to start another membership lol. I'd rather pay the debt collector.

Bathrooms always out of soap, paper towel, toilet paper… water fountains have been broken for WEEKS w no explanation. I know it’s a $10 gym but cmon guys, get it together

Folks, this place is a scam. Buyer beware. After you quit, they continue to charge your credit card or debit your account while all along convincing you that they will stop. They never do. This is a college town and they prey on young naive college students. We are in the process of filing complaints with every institution available. We are also filing a law suit against Brad Gilmer, the manager, Crunch and it's unhelpful and disinterested owners Brian Hibbard and John Armatas.

So I went online to look up about a spray tan and they were running a special for this location and advertising on groupon. I purchased two spray tans off the groupon site and called the store to set up an appointment. When I call a staff member answers and has no idea what i’m talking about and puts me on hold to ask his manager. When he comes back he informs me that they aren’t even set up for groupon but tries to sell me another tanning service. So when i ask how i need to go about getting my money back or how this needs to be handled there’s no solution offered, but more services I could buy. When I ask to speak with the manager whom he had just spoken with so there would be no confusion and i’m placed on hold again and then told the manager cannot take the call. For my first time using groupon, or crunch fitness it was just major red flags and the fact that the manger would not take my call or the employee wouldn’t even try to offer a solution but kept offering another service just screamed red flags. I guess i’m just out of the money at this point, but huge lack of professionalism all the way around. Let’s not offer services we aren’t set up to accept!! Very disappointed!