Crunch Fitness - Tuscaloosa

The new employee who wears the grey shirt with the carrot top hair IS RUDE AND ONLY ACKNOWLEDGES ONE SKIN COMPLEXION AT THE FRONT DESK. I once bought a drink and he spoke not one word during the interaction besides “card on file” and before I said yes, he walked away and resumed something on the opposite side without saying you can sign, have a great day nothing! Other occasions I could’ve stolen the drink because of how disengaged he was but an employee that came in to workout rung me up one one occasion and on others I just paid for it on my way out after drinking it! He’a definitely not front desk material but at this location, that’s not surprising!

This place is a scam! I move over 2 years ago and I am still getting charged for a membership I have asked multiple times to cancel. Their voicemailbox is always full and they never answer their phone. The corporate customer support number on their website is not an active number. If you get luck and they respond a week later when submitting a complaint through the website, they insist you have to come in person to cancel. I am located many states away so this is not possible.

Always gross. Dust everywhere, and there hasn’t been paper towels to clean up after ourselves in a week. If it wasn’t open 24 hours I’d rate one star

Cheap gym, but too many machines & equipment broken, & bathrooms are consistently dirty / stopped up for multiple days

Great gym, rarely have to wait on equipment. Bathrooms are usually dirty and under supplied, other than that couldn’t ask for more

The gym is nice and clean. All equipment is properly maintained. The staff is awesome and the members make it even better. Great gym.

Awesome. Staff was helpful. Lots of equipment. A little crowded but other than that it was great.

5 STAR GROUP FITNESS.. incredible instructors, great class options and a killer environment. Spin classes on point, HIIT classes always full of energy. Come join me!

Absolutely filthy, hydro beds are always down. Trash is always overflowing, no hand sanitizer, no sanitizer in spray bottles to clean the equipment, bathrooms are always dirty. Will come back to add pictures.

Tuscaloosa’s Crunch Fitness Gym opened in 2018 everything was on point new equipment, friendly staff, clean facility.The reopening of the gym after the shut down of the pandemic has alot to be desired. The staff continues to have friendly, helpful staff but the cleanliness has gone down.The translucent covers that go over the toilet paper dispensers are not present. At times there is toilet paper/trash covering the floor, no hand soap in the restrooms. Once I picked up a toilet paper roll and on the side there was blood(utter disgust.) Sometimes there is no paper available at the cleaning stations.Equipment needs to fixed. This includes the hydromassage equipment, treadmills, sliding doors.The ease of entrance is scary, instead of scanning our tags at the front countertop. I would like to see a security system were we scan our tags to enter the facility. I have seen and been hassled by homeless/panhandlers before.If it was not for the babysitting services I would not pay for the Peak Results membership. The young ladies that work there are friendly and patient. Even though there is a babysitting services I would warn parents there are times when Crunch has been forced to use one of the floor employees which are usually men, this has made me uncomfortable. Also afternoons, holidays and weekends babysitting services, can get very crowded and they either have only one person or two overseeing babies, toddlers and bigger children all in a very crowded room. I don’t know if babysitting services are understaffed or underpaid but it needs to better for the safety of the children. Also I would like to see a separate room to separate the very small ones from the older ones, I am sure something can be done to invest in renovating the babysitting room into two separate rooms.Please Crunch do not take offense and reinvest in your people, in your business. Listen to your customers.