Crunch Fitness - Tuscaloosa is a well-equipped gym in Tuscaloosa, AL, known for its vast array of workout machines and 24/7 access. The gym offers an extensive range of fitness classes, personal training, hydromassage, and a sauna. Members praise the friendly, welcoming staff who enhance the workout environment. However, several reviews highlight consistent issues with cleanliness, particularly in the restrooms and sauna, and difficulties with customer service, especially concerning membership cancellations. While it is an attractive option due to its facilities and staff, potential members should consider these issues.
Pros:
- Open 24/7
- Wide variety of machines
- Friendly and helpful staff
- Extensive fitness classes
- Personal training available
- Hydromassage and sauna available
- Some positive experiences with customer service
- Cleanliness has improved according to some members
Cons:
- Consistent complaints about dirty bathrooms
- Difficulties cancelling memberships
- High-pressure sales tactics for personal training
Location / Contact
- Address: 3325 McFarland Blvd E, Tuscaloosa, AL 35405, United States
- Phone:+1 205-737-0738
- Email:[email protected]
- Website:crunchtuscaloosa.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 70 reviews.
The address is: 3325 McFarland Blvd E, Tuscaloosa, AL 35405, United States .
The contact number is +1 205-737-0738
This service is listed under Gym .
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Ryan Phillips
2 years ago
This place is a scam! I move over 2 years ago and I am still getting charged for a membership I have asked multiple times to cancel. Their voicemailbox is always full and they never answer their phone. The corporate customer support number on their website is not an active number. If you get luck and they respond a week later when submitting a complaint through the website, they insist you have to come in person to cancel. I am located many states away so this is not possible.
Quinyatta Toombs
2 years ago
The new employee who wears the grey shirt with the carrot top hair IS RUDE AND ONLY ACKNOWLEDGES ONE SKIN COMPLEXION AT THE FRONT DESK. I once bought a drink and he spoke not one word during the interaction besides “card on file” and before I said yes, he walked away and resumed something on the opposite side without saying you can sign, have a great day nothing! Other occasions I could’ve stolen the drink because of how disengaged he was but an employee that came in to workout rung me up one one occasion and on others I just paid for it on my way out after drinking it! He’a definitely not front desk material but at this location, that’s not surprising!
Carter Sheldon
2 years ago
Always gross. Dust everywhere, and there hasn’t been paper towels to clean up after ourselves in a week. If it wasn’t open 24 hours I’d rate one star
Collin Bentley
2 years ago
Cheap gym, but too many machines & equipment broken, & bathrooms are consistently dirty / stopped up for multiple days
Charlie Jasso
2 years ago
Great gym, rarely have to wait on equipment. Bathrooms are usually dirty and under supplied, other than that couldn’t ask for more
Darius Cooper
2 years ago
The gym is nice and clean. All equipment is properly maintained. The staff is awesome and the members make it even better. Great gym.
Justin Miller
2 years ago
Awesome. Staff was helpful. Lots of equipment. A little crowded but other than that it was great.
Courtney Heck
2 years ago
5 STAR GROUP FITNESS.. incredible instructors, great class options and a killer environment. Spin classes on point, HIIT classes always full of energy. Come join me!
Moriah Feild
2 years ago
Absolutely filthy, hydro beds are always down. Trash is always overflowing, no hand sanitizer, no sanitizer in spray bottles to clean the equipment, bathrooms are always dirty. Will come back to add pictures.
Tim Jones
2 years ago
Hopefully Crunch isn’t becoming one of “those” gyms. (The gyms where lack of money or care leads to disrepair) Walk in the front door. One of the two entrance/exit doors is not working. Go to get a massage chair. None are working. Nbd. Go to get a tan. Tanning room #2. I quickly see why they want you to wear goggles. There’s enough dust on the top of the clamshell to put your eye out. Stereo speaker also not working. Went to do a quick treadmill workout. First treadmill. Not working. Find one that works and finish. Go to put my stuff in the cubbies for a steam post workout. 99% of them are open and stuck in the lock position, making it super easy for a would be thief to just look for the one or two that are locked to break into and steal my iPhone and earbuds. Go to steam room. Door shuts so hard that it’s only matter of time before the glass breaks. Attention to the details will make or break a business. Cmon Crunch. Let’s get it together! It’s a beautiful gym I love going to! EDIT 1/30/23 as much as I appreciate your smug comment(it’s a sauna). Perhaps you can put as much energy into fixing the gym than responding in such a way