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Planet Fitness in Tyler, TX is a gym that prides itself on being a 'judgment-free zone' with a welcoming atmosphere for everyone, from fitness beginners to seasoned athletes. Open 24/7, it offers numerous amenities such as a variety of exercise machines, tanning, hydrotherapy massage beds, and personal training sessions. The gym is known for its friendly and supportive staff who help maintain a clean environment, though some reviews have highlighted issues with staff behavior and cleanliness in showers. Overall, it’s a good option for those seeking an affordable and inclusive gym. Located at 2747 E 5th St, Tyler, TX, Planet Fitness further stands out with its extensive operating hours and commitment to customer service, although there have been a few concerns regarding equipment maintenance and billing issues. Members appreciate the accessibility and variety of equipment, specifically noting the spacious layout that prevents overcrowding. Despite some negative experiences with specific staff members and instances of poor customer service, most feedback indicates a positive and motivating workout environment, making it a solid choice for fitness enthusiasts in the area.

Pros:

  • Open 24/7.
  • Affordable membership fees.
  • Friendly and helpful staff.
  • Clean and well-maintained facilities.
  • Variety of equipment available.
  • Judgment-free zone.
  • Hydrotherapy massage beds and tanning available.
  • Personal training sessions offered.
  • Spacious layout, preventing overcrowding.
  • Suitable for all fitness levels.

Cons:

  • Issues with customer service, particularly specific staff members.
  • Maintenance and cleanliness of showers needs improvement.
  • Billing and membership cancellation complications.

Location / Contact

Rating Stats

4.5

out of 5.0

67 reviews
5.0
25 reviews
4.0
18 reviews
3.0
5 reviews
2.0
5 reviews
1.0

Reviews (120)

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Consider getting a membership! overall it look like is clean in the women's restroom and in workout area! Planet Fitness really need to consider building another location in Tyler,Tx.. overall, I think that's what has kept me from getting a membership was one location thing!

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Great staffing and management. 24 hrs is a huge plus, equipment was taken care of and in excellent shape. Any question I had for any of the staff members they answered right away. Would highly recommend this Tyler,Texas location.

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The young man that is there at 4am I think his name is Tanthony is very friendly and helpful. He's always cleaning so that we have a nice clean facility to work out at. My friend Deanna and Crystal love the morning work outs. You can't beat the price!

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The staff here is incredibly rude!! They have attitudes don't smile, are extremely rude, act like you are an inconvenience if you are doing anything other than working out. I have been to several Planet fitness gyms around the country and none of them act like the staff here.

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Recently got a face lift so it looks very nice. The staff is super friendly and does try to help you the best they can. It can get crowded during the days but they offer "traffic charts" that show when the gyms the busiest so you can come at slower times!

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The planet fitness in Tyler is one of THE BEST gyms I have ever been a member at. The staff is so helpfulAnd friendly. This planet fitness is one of THE cleanest gyms I’ve ever been in- and I’ve visited A lot of gyms. This gym is one of the largest, and the equipment is always working, clean, and room to workout with other patrons. I’ll never leave this gym to join another one. 😀 I LOVE PLANET FITNESS in Tyler, Texas.

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If you're thinking about joining a gym, and you're considering Planet Fitness, it's probably because you, like me, don't want to spend a lot of money. Yes, PF is the cheapest one out there. Like everything in life, there are trade-offs. The main one, for me, is the lack of barbell free weights. There are Smith machines, which are safer by design, but lack the versatility of a barbell. And there are only 5 of those machines, so if you go during peak times, you'll have to wait to use one. On the other hand, there are a lot of dumbbells and other machines that you can use. And there are plenty of treadmills and bikes. There are a lot of good things, though, other than the low price. First, open 24/7 with staff at all times. Second, facilities are clean and well-maintained. Third, they offer free consultations with trainers to help you develop a program. I've been a member ever since they opened, and I work out three evenings per week consistently. Staff are always friendly and helpful. There are lots of different kinds of people at all levels of fitness, so the "no judgement" mentality is for real. I like working out here.

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I keep planning on getting a membership but I've been in there several times and feel very dismissed by the staff at the desk so I've always ended up leaving without signing up. I used to work at several different gyms in Tyler when I was younger and we actually catered to the people and I mean everyone. The staff there is Young and I noticed that they seem to pay attention to the younger people that come in, yet the older people they don't even acknowledge as they walk in the door. A little bit of kindness and courtesy goes a very long way

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Love this location. The employees are kind and helpful, and always seem to be in a good mood. When they greet you, they're very genuine, and fun to make conversation with. To top it off, the facilities are clean and tidy, and always in working order. The bathrooms especially are SPOTLESS. Every time.

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This is a really nice planet fitness. Doesn't lack anything! All new equipment and usually a moderate crowd, but not over crowded! Friendly staff and clean facility! And everyone loves their full length mirrors!!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 120 reviews.

The address is: 2747 E 5th St, Tyler, TX 75701, United States .

The contact number is +1 903-771-0103

This service is listed under Gym .

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