Planet Fitness at 1028 N Mountain Ave, Upland, CA, welcomes its patrons with a friendly and helpful staff, complemented by a clean and well-maintained facility. Patrons appreciate the spacious gym, latest equipment, and thoughtful amenities like aqua beds, massage chairs, and tanning options. The gym offers an affordable membership, making it a great choice for both new and experienced fitness enthusiasts.
However, some members have expressed dissatisfaction with recent changes in operational hours and crowded peak times. Issues with membership cancellations and maintenance have also been noted. Despite these, the gym continues to be a popular choice for its overall quality and supportive environment.
Pros:
- Friendly and helpful staff.
- Clean and well-maintained facility.
- Spacious gym with latest equipment.
- Affordable membership options.
- Aqua beds, massage chairs, and tanning options.
- Convenient location.
- Positive and welcoming environment.
- Great customer service.
- Flexible membership plans.
Cons:
- Reduced operational hours.
- Crowded during peak times.
- Issues with membership cancellations.
Location / Contact
- Address: 1028 N Mountain Ave, Upland, CA 91786, United States
- Phone:+1 909-297-5090
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 120 reviews.
The address is: 1028 N Mountain Ave, Upland, CA 91786, United States .
The contact number is +1 909-297-5090
This service is listed under Gym .
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Joseph Lane
2 years ago
Do not give them your banking information! This Planet Fitness lied to me about cancelling my membership.I was moving a few months ago so called to cancel my membership.The guy I spoke with said I had to come in-person (a lie) to cancel my membership, so I came in-person and cancelled.Come to find out several months later and they're still charging me. I called them again today, absolutely irate. The girl on the phone "cancelled" it (again) over the phone no visit necessary, apparently.Gym equipment itself wasn't the worst. Just will never trust a Planet Fitness again.Edit 1: They DO allow for phone cancellations and I have the email to prove it. You just have to be very upset on the phone.Edit 2: I requested a refund and was told I had to contact the parent company ABC Fitness. I contacted ABC but they said I actually need a special submission from this gym's manager. But now, when I call this PF they aren't picking up. I've tried calling this planet fitness for days but they won't pick up my number and no call back after leaving voicemails.
Anthony Gonzales
2 years ago
This is a great gym, especially for working out in the morning. I'm usually there between 7:00 to 9: 00 am. There are not a lot of members working out there at that time. It is clean. Plenty of weight selection. There are always plenty of cardio machines open that you can get on. I would definitely recommend this gym to a friend or yourself.
Ernest Rey
3 years ago
Great to be back in the gym and enjoyed this gym. The staff is friendly and helpful.
babyred1407
3 years ago
I don't really like gyms, but planet fitness is a great place for everyone looking to hit the gym.
Frankie Li
3 years ago
I would have given a 5 stars but the elevator doesn't work so those of us with mobility issues struggle to get in and out of the gym
Troy Hanks
3 years ago
Clean and open 24 hours. Friendly staff and good selection of equipment. One of my favorite gyms
Dan Slattery
3 years ago
I just joined today, but it looks pretty good. None of the people that you see in Gold's gym, just normal people wanting to shed the quarantine 15.
Frances Lopez
3 years ago
Staff is very friendly and helpful. Gym is spacious and clean. It is newer so the equipment is very modern.
Anthony Lopez
3 years ago
First off the young guy that was helping us was very un professional not with me but with 2 other customers that had walked up and all I was trying to do was Sign up my daughter This guy kept saying I'm not here to fight you I'm here to help and gave these other random customers attitude I think jmo he had something going on with his attitude I don't know if hes having a bad day but very very unprofessional gave me a bad taste in my mouth about this gym ..
Matthew Baker
3 years ago
They are very unprofessional, in terms of their charges. They have no idea how to run their books, or pay attention to details. To everyone with a membership, check your bank statements, they may be hitting you with fees and extra charges without you even knowing it!!!