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Planet Fitness, located at 8024 E Mill Plain Blvd, Vancouver, WA 98664, offers affordable gym memberships with a range of equipment for both beginners and seasoned gym-goers. They provide a clean and well-maintained space along with helpful staff ready to assist members. The gym operates most days 24 hours, making it convenient for varied schedules. However, some members have experienced issues with their cancellation policies and customer service.

This location lacks some equipment like power bars and free weights, pushing certain members towards other facilities. Nevertheless, Planet Fitness remains a strong option due to its affordability and consistent cleanliness, making it a reliable choice for many fitness enthusiasts.

Pros:

  • Affordable membership options.
  • 24-hour access on weekdays.
  • Clean and well-maintained.
  • Friendly and helpful staff.
  • Modern equipment.
  • Ample sanitizing stations.
  • Varied amenities including massage chairs.
  • Great environment for beginners.
  • No-frills, respectful clientele.
  • Good lighting and atmosphere.

Cons:

  • Limited free weights and specialized equipment.
  • Poor handling of cancellations and refunds.
  • Weekday customer service can be inconsistent.

Location / Contact

Rating Stats

3.9

out of 5.0

29 reviews
5.0
6 reviews
4.0
7 reviews
3.0
13 reviews
2.0
25 reviews
1.0

Reviews (80)

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They are taking the necessary precautions for covid and still letting you get you workout on. Been going since July and the price is second to none. If you can set up a schedule you like it can be less than 1 dollar a visit if you go 3 times a week(the basic plan). Still good

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Horrible experience for my father, has not been able to cancel his membership for over 2 months. They keep taking his money and doing the run around. We went in for him and they "bent the rules" and let us pay and sign for his cancellation finally. To which we cancelled also. Then when asked for any refund for the 2 months he was forced to pay we were told theres nothing they can do, also about how they dont support the policies and they were both quitting tomorrow. Theres no number to call no one to make a complaint to.... just do a google review. So here I am. READ THE FINE PRINT IN YOUR CONTRACTS. Also one last thing the 2 people who "helped" us at the desk one an assistant Manager .... thanks for nothing.

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I have been a member of this Planet Fitness since 2017 and in the beginning, I perceived this place as a well run business. Recently, the owners have invested several hundred thousand dollars into remodeling the facility. Planet Fitness makes several claims one of which is "Hand Sanitation" yet there isn't a single hand sanitation station in the entire building that works. The soap dispensers in the Men's locker room are hit and miss, empty or sometimes don't work at all. Comments to management fall on deaf ears. I have contacted the main office encouraging them to correct the situation and a month later, nothing has changed. Three of the hand sanitizers are empty and the soap dispensers rarely work. Hand sanitation at this facility is pretty much non-existent. I have resorted to bringing my own hand sanitizer.

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It’s a gym people, I do y expect too much but I do expect 3 thingsEquipment to work - most of the time they’ve got enough working equipment especially since I go in the morning and it’s not too busySanitation - I wish the employees would sanitize more regularly as not all people that go here do so after using equipment ( people are gross)Well kept and maintained facilities- this is where the club really can’t come close. Every damn time I workout there I see insects crawling around the floor because of poorly constructed areas and probably poor building maintenance. It’s gross, hire a pest control service!

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Horrible customer service, more specifically from a gal named Veronica. She had a very snarky attitude whenever I asked her questions and was very condescending. And apparently the two employees at the front desk had no idea how to politely respond to my questions nor did they have any idea on how to work their tablet and then proceeds to ask me if I knew how to work it but in a sarcastic tone. The gym isn't that bad, but PF could do so much better in picking out actual nice, decent employees rather than trash. This was the worst experience I've had to tolerate when all I was wanting was my questions to be answered from actual adults, and not immature children.

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This location is the cleanest gym I have ever worked out in in the past 20 years. They do need bench press equipment, they are very limited on their benches. Great place to work out though.

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A friend of mine went in to workout at 4 am. She was running on the treadmill and had to stop to use her inhaler this female employee came up to my friend and told her to pull her mask up back over her face as you can see she was having a hard time to breathe using her inhaler. The employee dared to threatened to cancel her membership for taking the necessary time to use her inhaler.

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Its a definite scam. My wife and I went in and asked to sign up and were told they couldn't help us we just have to go do it in our car by ourselves and figure it out so we did and I never went in there 1 day or used anything ever. I've paid 6 months of bills and I went in there today to cancel and they said I have to pay $58 because we agree to a year lease qhen u sign up online... when there was nobody helping us to even sign up in the 1st place.. 2 workers and they couldn't sign us up because they want you to be scammed. So we asked for the manager's bosses email and she just gave us hers... And I called yesterday and someone said you can just write a letter so I sent them a letter yesterday we'll see what happens.

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My friend and I walked in today to get a tour and probably join and when we walked in, the staff just looked irritated and annoyed that they had to help us. They took us on a tour and the facilities was clean, we ended up joining and wanted to use the spa area but no one seemed to want to explain anything to us and everytime we asked a question they seemed super annoyed and it was super uncomfortable. Sign says judgement free area but I guess that doesn’t include the staff? Anyways probably won’t have the membership long if that is how they are going to treat people. I’ll just go somewhere else

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It's an OK gym with lots of amenities, the gym is usually pretty full and they take good strides in keeping things clean. Most members are pretty good about wiping down Machines.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.9-star.

This business has 80 reviews.

The address is: 8024 E Mill Plain Blvd, Vancouver, WA 98664, United States .

The contact number is +1 360-448-2277

This service is listed under Gym .

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