Planet Fitness

Terrible staff interaction. Not professional in the very least. Equipment was old and broke. After nearly throwing my arm out after the chain on their equipment broke I decided to call it quits. Unfortunately due to their policy you must …

Good selection of equipment, quiet, not too busy. The environment is very conducive to focusing on yourself. Plenty of sanitizing stations, and people seemed like they were all abiding by it. I'll definitely be going again.

You ever go to the gym and realize your keychain tag snapped off for the gym? Has that ever been too much for the person at the front desk to handle? Try here. It's a definite experience. Give it an extra 15 to minutes if you go in the …

I was always iffy of this location due to the homeless population at night and the employees napping on the job. But what really makes me upset is how they have continued to charge me out of the blue after being closed for covid restrictions. A email saying hey, we're open again, would have been nice. Instead they basically have said it is what it is and I can't close my account without a certified letter. Well it would have been nice for me to get a letter stating they were open again. Avoid at all cost

While I understand that the original Planet Fitness agreement stipulates that cancellations can only be done in person or via a certified letter from the post office, this rule is dangerous and irresponsible to continue enforcing during the coronavirus pandemic.I am unable to go in public, either to the gym's location or to the post office, and though I've tried to speak to this location's employees twice, I've been refused any alternative assistance in canceling my account, aside from freezing it for a month.The employee I spoke with was also very callous in dealing with me. I said I would have to put a stop pay on my account if I couldn't find a way to cancel as I couldn't afford to keep paying, to which they threatened to send me to collections—for a service I'm not even using. And I had to ask multiple times before I was given a manager's name and a vague time of when he would be back. The evasiveness with this information was extremely unprofessional and made me feel as if I was being brushed off. Information like this should be provided freely to any customer who asks and shouldn't have to be pried out of a PF employee.In a normal pre-2020 world, this cancellation rule is an unfair policy, but it's especially greedy in the new landscape COVID-19 has created to make it difficult for your customers to cancel or choose to eat the monthly fee to avoid going in public, while money still goes into your pockets. Not to mention the absolute disadvantage this puts on people who need to cancel but have no access to transportation due to losing a job or who may be immunocompromised and can't risk going out in public just to cancel.I had hoped to return to PF after the pandemic, but I can see now you don't care about your customers or their safety.

Incompetent staff and manager NEVER on site!! We got an unauthorized charge on 8/17 (automatic billing) when the gym got reopened (apparently). We went in September and canceled the membership and were told a manager will need to issue the refund for August. We were told to expect a call within a few days. That never happened. We’ve called 3x since to 2 different Vancouver locations— promise of a manager call & no call. Called again today, told there’s no manager on weekends (last 3 calls were on week days, same answer). WE WANT A REFUND for an unauthorized charge. This is beyond ridiculous and a real PITA to deal with— so beware.The gym itself is unremarkable and staff incompetent (we were not loving it before the pandemic hit) but now convinced of this. Find somewhere where they have a manager and when there’s an issue, it can be resolved. This is not a place I would ever be a member again not recommend to anyone!!

Daytime staff customer service is ok.. but my fav staff member is Jade. She's always nice, engaging and actually seems to care about how you're doing even though she's constantly busy vacuuming, cleaning etc.. Thanks for being sweet and asking about my day.. I only gave 4 stars because of the other staff and the shower curtains have some stains on the inside that can be easily bleached off..but other than that, the facility is very clean and I have seen all staff cleaning after each member uses tanning, TBE, etc.

I've been using this gym for the past three years or so, and it's been great. I started at nights, then switched to mornings. So sure if you go in popular times it's crowded, but it's all about finding that sweet spot that works with your schedule. They have a crowd meter and they're also opening a new one at the Vancouver Mall soon so that'll definitely help. Staff have always been friendly, the morning goers are decent! I enjoy seeing the same faces while slightly dying first thing in the morning! Lol

+ Always clean, affordable, nice equipment.Heated water massage beds/chairs are awesome- No Basketball court, pool, hot tub, or punching bag.Overall it's a great place.$30/Month for premium membership is worth it in my opinion.

The employees have switched out quite a few times since I started coming 3 years ago, and let me just say they need an attitude adjustment real bad! When mask weren't required, I always made sure to smile at the employees but the new hires within this last half a year have been rude. To sign up for massage chairs or hydro lounge they act like they didn't see me sign in and have ignored me. The first time I let it sly second time I gave them the benefit of the doubt that maybe they had a bad day, but what about all the times after...out of all the staff only two of them have been nice. I wish I knew there names. So to them "Thank you for your kindness"...