Planet Fitness in Waterbury, CT, offers a large, clean facility with a friendly atmosphere. The gym operates 24/7 on multiple days, providing convenience for members with varied schedules. Members appreciate the wide range of equipment and clean environment maintained by the staff. The gym promotes a judgment-free zone, welcoming people of all fitness levels.
However, there are some consistency issues with staff enforcement of rules and cleanliness. Some members reported discomfort due to insufficient cooling during workouts and unsatisfactory customer service experiences. Overall, it remains a clean, affordable gym option.
Pros:
- Friendly and helpful staff
- Clean environment
- 24/7 operation on multiple days
- Wide range of equipment
- Judgment-free zone
- Affordable membership
- Convenient location
- Masseuse equipment available
- Classes and personal training offered
- Positive atmosphere
Cons:
- Inconsistent rule enforcement
- HVAC system needs improvement
- Customer service issues
Location / Contact
- Address: 855 Lakewood Rd, Waterbury, CT 06704, United States
- Phone:+1 203-757-8032
- Website:planetfitness.com
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 855 Lakewood Rd, Waterbury, CT 06704, United States .
The contact number is +1 203-757-8032
This service is listed under Gym .
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Edward Charette
1 year ago
Staff is great on all shifts very clean and lively environment i love it there im very advanced in fitness i like the people who go there we share different excersise advice
Staci Dalton
1 year ago
My teenage son & I just joined about a month ago, we tend to go early & its usually quiet. We love Planet Fitness, very clean & staff is always helpful & nice
Frank Ogieva
1 year ago
Mr.lee Auguste, is a true asset to your company he helped me out and got me to where I wanted to be, I brought 10 members plus to the powerful essence on lakewood rd Waterbury CT 06704, he was extremely professional and helpful,Julianna B. And Latoya T, Was also professional and marketable and very respectful to customers.
TT Whit.
1 year ago
This is a nice gym. There not to many people and has really good equipment. I've been going with a friend and we both agreed that this him is fun to work at.
Becksy M
1 year ago
After a terrible experience at another local gym Planet Fitness is refreshing, the staff are friendly, the gym is super clean, the membership fees are transparent, and there are enough machines/benches that you are never waiting for one! I normally go in the morning peak and it still doesn't seem hugely busy to me :D. I like that with the more expensive membership I can take a friend with me every time! Keep up the good work!
Ivan Santiago
2 years ago
Lee and the supervisor i believe her name is mindy are both amazing. They alway cheerful and best attitudes there.. Looking forward to going more often
Ann H
2 years ago
Starting to pick up more attendees and patrons are not cleaning machines after use. Take that extra step and clean before using machine if you go. (Safety)
Colleen Goff
2 years ago
The atmosphere in this gym is always wonderful, especially thanks to the amazing staff here. Journee and Migdalia always make my day when I see them, they are so friendly, knowledgeable and helpful !!
Elizabeth Holick
2 years ago
Journee is the best...After hours of me searching my house and calling planet fitness for a missing phone , I went there and the boy who said it was not there got her.. she found my phone.. she has a good work attitude and deserves a bonus... She smiles Everytime I walk in there and actually has answers .. thank you Journee
Reginal Antoine
2 years ago
The gym itself is pretty clean no complaints there, there doing a great job amidst the pandemic. Only complaint is the men's bathroom always smells horrible. Investing in some freeze plug ins would be needed improvement.