Planet Fitness

I'm a black card holder ($22 a month) so can stop at any PF when I'm out and about. The equipment is always fresh and new and it's a very nonjudgemental fitness club. I've been to several of them and they're always clean!

Is my happy place.. Every time I'm there everyone is helpful and friendly

Price good if you don't mind little things like someone doing floor exercises in between the weight machines instead of the designated area for that ,for myself it was distracting and frustrating at times. They do have a area for floor work outs with mats so people can exercise the way they like

I was kicked out of this gym being told That my workouts to advance for their facility. That other people will try to copy me and could get hurt. I have had numerous people come up to me and tell me what an inspiration I was to them, how I make them want to work out and make them want to lose weight. I never did anything wrong, I was in prep for a body building competition and went to go do some fasted cardio on a stair master at around 5:00 a.. Scanned my key card and the lady chased after me and said someone had canceled my membership.I never Received a warning, nor was I ever told not to perform certain workouts, I was never spoken to or pulled aside.As a personal trainer myself ive witnessed their "so called trainers" completely performing wrong. if I were them ( aka management) I would worry more about having a "trainer" hurting the so called client. This place is a joke , they serve pizza and bagels. If you need a new hang out this is your spot , if you are looking to lose weight I would inquire elsewhere!

The staff here has always been great. Equipments new and place is clean. My only complaint is towards planet fitness in general. MORE FREEWEIGHT! Other than that I cant complain. Stay fit. Aloha

If you plan on going here don’t have your windows rolled down during the heat because people like to throw wood chips from the ground all in your car. Happened to the car next to me also. Ive also heard cars get broken into often at this location. Must be salty people who can’t afford cars so they like to destroy what they can’t afford. If you go here, make sure you don’t drive a nice car. Something might happen to it. Happened to me on a slow mid day so anything’s possible. I’d love to say more but I have to go vacuum up my car now because someone threw wood chips in it, I’m sure he would of liked to do more damage but had to go catch the bus before it left. I won’t be back to this location, unless they hire parking lot security guards. Scum location.

Just a heads up for anyone wanting to discontinue their membership at the end of the contract - they will bill you anyway. I tried to quit in October and was told that to avoid an early cancellation fee I needed to come back between November 10 and December 10. I went back today (December 1) and terminated my membership. The document I signed said balance due $0, but when I got home there was a pending debit charge on my account for $41.48. Hmmmm...so I called PF and ANDREW was useless. He said the fee was for my yearly renewal (I am not renewing) and that I would have needed to quit 7 days ago in order to avoid the fee. When I repeated to him what I was told by the other associate, he clearly did not care that I had been misled, intentionally or otherwise. He said there was nothing that could be done to refund the charge. I asked to speak to someone higher up and he said he could put me in touch with his regional assistant manager but that they would say the same thing. Thanks, Andrew. So I called my bank and stopped payment on the charge instead. PF Waterbury will get a big fat $0 out of my account and a scathing review on every relevant website I can find.

This gym is always clean. The people who go to the gym are nice and sometimes the people who workout here help us. They have great machines and great treadmills. They have a water fountain to whoever needs it and it also has a place to refill water bottles.

I enjoy being able to come and workout here without any stress, but the real stress starts when you wanna go use the hydro machines or the massage chair. They should give you 2 coins at a time to actually equal 10 minutes but instead they give one coin and ask you to come back and get the second one. And with the hydro massage, they don’t even let your partner come and sit with you inside. I expect to come here to get stress free from school and work but just this specific employee always picks on me. Oh and I’m a Muslim woman who wear a hijab. But I try to stay positive and not think she’s being discriminative 🤷🏽‍♀️

Edit to remove my complaint, it took a few return visits to resolve and refund the most recent charge so I'm happy with that part. I had this gym when I was younger and liked it, but I need a gym with childcare and a closer location. I'm glad one young man was able to recognize my complaint, discover the error, and fix the issue so I didn't have to keep coming all the way back and waiting around. At the end of the day, it's about customer service and repeat business. I may very well come back in the future when the kids are a little older.