Planet Fitness

I thoroughly enjoy the waterbury branch PF, there’s always personnel available for questions and help, in addition to enforcing and abiding by safety & sanitation protocol. The PF team is friendly and personable which makes the visit very pleasant.

I called spoke to a gentleman named Tim O. who helped me out with all the questions I had regarding billing and transfer. Thought I was speaking to a manager the whole time lol, but great to know they hired someone who is knowledgeable about its company’s policy. Great Job Tim

I've been going to this gym for about a year Never had any problems.. Recently a new A assistant manager was hired And was extremely rude to me because I was wearing jeans. She asked me to leave the gym because I was wearing jeans. I explained to her I was never previously told I wasn't supposed to wear jeans She said that's why I was hired To straighten things out. I feel that that's extremely unprofessional and as a customer could have been talked too differently. This happened today August 23rd at 5:00 a.m.

This is my favorite Planet Fitness! The staff are professional, welcoming, and fun. The facility is always clean and they will actively encourage members to sanitize their stations after use. The selection of machines and equipment is really great, also.

The gym is well equipped. Loved the variety of dumbbells available on their stands. They even had in between weights such as 7.5, 12.5, 17.5 lb and so on, and I haven't seen those before to the other locations I've visited.

A lot parking space the gym is bigger lot of machines the restrooms are a little old but its nice but cardio zone is bigger and 30mins workout is really big and nice

Horrible individual PF would advise you to go to naugatuck or somewhere else got into a accident chiropractor recommends I stay out the gym so I cancel the membership turns out the person never put the cancel in so they charge me for 2 more months and the managers acting like I'm lying or something I didnt know I would have to record my interaction with these people for something so freaking simple STAY AWAY

My fiancé and I were a buyout from the old Aspire gym nearby, and were told we were not on auto renew. Yet when my contract expired I was charged almost 30 dollars. I went there within 48 hours of being charged to dispute it and was stonewalled and told that they could not refund my money, by employee Patrick. Struggling young families don’t have 30 dollars for you to take when we are not using your gym. You should be ashamed of yourself. Bad business practices and corporate greed.

I used to go here in high school and now that I moved back to Connecticut, I decided to come back here. Planet fitness has a reputation of being a bad gym for the more hardcore fitness people but this place in the exception. They have plenty of squat racks, benches, and weights that get heavy enough for virtually anyone to get a solid workout in. I regularly bring in a gallon jug or large water bottle or whatever and wear whatever I want to workout in and I've never had an issue. The facility is always spotless and you rarely ever have to wait for a machine or bench to be opened (especially if you go in the mornings). The customer service has never been an issue for me either but I usually go have them scan my card and that's the entire interaction.The main reason I come here is price. It is by far the cheapest gym in the area yet still better quality overall than most gyms. The only real downside is you can't do deadlifts but that isn't a deal breaker for me.

Extremely long story short.Wasn't aware I was a "member" until I was charged.I was member of Aspire gym.100% competition to planet fitness.Unfortunately Aspire closed.Planet fitness steps in buys out all the contracts."Allegedly" emailed/called everyone. "Except me"Charged my account without my permission.Visit the location (PF) ask questions on how they got my information.Was explained that they bought all the contracts once Aspired closed.Already took the loss with the Aspire closing.It's terrible of Planet fitness which I'm not even a "member" of charge my account.I wouldn't even be writing a review if I got a refund.Would have never gone there if my account wasn't charged.I'm not a Member. Just wanted a refund to a gym I didn't even sign up for.