Planet Fitness in Waterbury, CT, offers a large, clean facility with a friendly atmosphere. The gym operates 24/7 on multiple days, providing convenience for members with varied schedules. Members appreciate the wide range of equipment and clean environment maintained by the staff. The gym promotes a judgment-free zone, welcoming people of all fitness levels.
However, there are some consistency issues with staff enforcement of rules and cleanliness. Some members reported discomfort due to insufficient cooling during workouts and unsatisfactory customer service experiences. Overall, it remains a clean, affordable gym option.
Pros:
- Friendly and helpful staff
- Clean environment
- 24/7 operation on multiple days
- Wide range of equipment
- Judgment-free zone
- Affordable membership
- Convenient location
- Masseuse equipment available
- Classes and personal training offered
- Positive atmosphere
Cons:
- Inconsistent rule enforcement
- HVAC system needs improvement
- Customer service issues
Location / Contact
- Address: 855 Lakewood Rd, Waterbury, CT 06704, United States
- Phone:+1 203-757-8032
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 70 reviews.
The address is: 855 Lakewood Rd, Waterbury, CT 06704, United States .
The contact number is +1 203-757-8032
This service is listed under Gym .
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jason weis
5 years ago
Has all the equipment you need to whip yourself into shape. They have personal trainers to help you focus on certain areas you want to work on. They have tanning booths,massage chairs and also a red light booth which helps with your skin. Locker rooms have lockers,showers and toilets which are nice and clean. If you need a water or protein shake during or after your workout,they have that for members at a discounted price. They also have tanning lotions and special glasses for tanning booths available. Great place with everything you need.
James DeCamp
5 years ago
This is a very good gym always room to do your thing. Employees are rude and just stand around when you need help hey only check people’s cards as they come in. Tried to buy a drink and was at the front desk for 5 min while they were on their phone avoiding me. Great place bad employees so if you want to do your own thing with no interaction go here otherwise try another place where they train good employees to be nice and appreciate people.
D T
5 years ago
They are going down hill. Their staff is getting lazy, Not answering the phones but can text in a heartbeat on their personal phone, really lazy to help look up members (she told me I should download the app and figure it out outside because she was oh so busy talking about her personal life to another coworker), its not so clean anymore. They used to be nice I used to love this gym, not anymore. I do want to point out their is a staff member there secretly taking pictures of a guy working out and laughing. I find that unacceptable, rude, and disrespectful. He's working out trying to get in shape so much for a judge free zone. I just decided to cancel my membership. It was worth finding another gym. Rather be somewhere where the staff is alert, wanting to help, and not sharing their miserable status of their job title. :/
Randy Melton
5 years ago
The machines looked very well taken care of. The atmosphere was so positive and welcoming. The staff is stellar. There’s one woman who works there named Arianna, she is super nice and always makes sure my experience is a great one!
Lana “Li” Faust
6 years ago
Bad experience with Planet fitness in Waterbury ,the gym, so they just want your money and do not actually Care about you making progress. I opened two membership by mistake and I called the Gym on that day to cancelled one of the memberships , I was an told by one of the staff that they did not see me in the their system and now they went to my account and charged me twice for two different memberships.Now they want me to pay $58.00 Cancellation fee. They are crazy, I'm just going to call my bank and block them off my account.They're a bunch of thieves.Helpful?
China Love
6 years ago
I use to Love this gym. However, I think it could have more leg room to move around. More up to date equipment. Spin cycle, kick boxing, zumba. Dust free and more germ free. I see that the users don't wipe the equipment down after every use. They Just hop and go. It's just over crowed. . You get what you pay for.
Luis Rosa
6 years ago
Better progress in regards to the machines....staff is super lazy, but are quick to make unflattering comments about members regarding their attire which had to do with religion, not to mention lack of corporate experience in management and etiquette training within the staff....I've been. Member 5 years or so and the last few months have been the worst!
Angelo Rodriguez
8 years ago
Great staff as well as a very clean gym. Lots of equipment available even when the gym is packed. Great environment that doesn't have rude people. Nice plus is the massage chairs and water pulse massage beds. 5 out of 5 from someone who is there 6 days a week.
daniel lopez
10 years ago
This gym is very clean and tidy. However working out in the summer is miserable. They have fans that are turned on high but it is not nearly enough for a comfortable work out. I do heavy cardiac work outs and it is impossible to cool down at this gym. I have said something to the staff and they said there's nothing they can do about it.
Robert Mcfarland
11 years ago
This gym is bar far the best in the area. Plenty of equipment thats new or newer, and the higher cielings dont give it that stuffy feeling. Staff keeps it very clean, including the bathrooms and locker room showers, and the desk staff is very friendly. Highly reccommend this gym!