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Planet Fitness in Waukegan, IL is a highly-rated gym known for its cleanliness and friendly staff. The gym has a welcoming atmosphere, making it comfortable for beginners and experienced athletes alike. They offer a variety of modern equipment, including stairmasters and smith machines. The staff is attentive, often engaging with members and maintaining the gym's cleanliness.

Despite the positive aspects, there are a few drawbacks. Some members find the Saturday hours too limited and express dissatisfaction with the membership cancellation process. Additionally, there have been occasional complaints about customer service and equipment availability during peak hours.

Pros:

  • Friendly and helpful staff
  • Always clean and well-maintained
  • Good variety of equipment
  • Welcoming atmosphere for beginners
  • Judgment-free zone
  • 24-hour access on most days
  • Affordable membership options
  • Convenient location
  • Encouraging and supportive trainers
  • Highly-rated customer service from specific staff members like Terry and Tony

Cons:

  • Limited Saturday hours
  • Complex membership cancellation process
  • Crowded during peak times

Location / Contact

Rating Stats

4.3

out of 5.0

23 reviews
5.0
10 reviews
4.0
20 reviews
3.0
57 reviews
2.0
0 reviews
1.0

Reviews (110)

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Well, I've been going to this place for 5 months now. If you are a body builder there should be better places to go but there probably isn't Their STUPID motor is that they want the place to be the 'No judgement zone'. They just don't want to 'intimidate the FAT or OUT OF SHAPE like that's really going to help. Instead they have the STUPID little SIREN that they set off on ocassion.No real idea why as I seldom see someone DRINKING OUT OF A GALLON JUG, slamming there weights, AND wearing a body building tanktop. The usual WEIGHT SLAMMER are the local clientele. The place has an OVER CROWDED REAL MANS weight area. And very few if the vast array of cardiovascular stuff is ever being used. They could get rid of 70 percent of the bikes, stepper, and tread Mills and buy stuff that they need like some cyber multi function fly machines that can be used for probably 30 different excercises. And perhaps AT LEAST ONE seated calf machine as they have NONE. Yeah, what JACKASS thought up the place? Should be fired and all his money taken from him or her for that matter. BRAINLESS is my word for it. It is reasonably priced , however.

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This gym is clean, front desk staff was friendly. However,my experience with Andre the trainer was the worst. I wondered if he was sleepy or high. He had a weak handshake and said things that offended me. I asked if there was an additional fee to work with the trainer. He said, NO!!! I WISH!!! I asked him about the training schedule and mentioned that core training was a priority. Andrew the trainer said, I can SEE that you are just getting back into working out. You should start slow. Since you are likely to use muscles you have not used in a long long time. Etc. (More comments about how I probably have not worked out in sooops long. Due to my appearance. He never asked me any questios about my fitNess levels. Nor did he provide any answers to my fitness questions.This was not what I expected from a judgment free zone.Please give him the unemployment check he clearly desires. A.S.A.P.

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Gym has inconvenient hours to be in such a popular place. The next closest one (that's for real 24 hours) is 30+ mins away!! So irritating that it's always closing early on weekends. Also it's listed as 24 hours on Friday's... but its not! Def looking into a more flexible gym that caters to the hours of those that can only work out on weekend evenings.

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Great place to workout, the staff is helpful and friendly. Typically clean restroom/ locker room area. Only giving it 4 stars because it is not open 24/7 like the rest of them. Now I am forced to rush on the weekend to go at inconvenient times.

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Very nice gym, relatively new location so the machines and weights are in good condition. Only complaint is that it is pretty small. Will feel claustrophobic if you go in on peak times. You get what you pay for.

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Could be a great club, but the club rules are not enforced well and cleanliness/repair could be better at times (especially on weekends). The 30min Express Workout area is overrun with people who don't respect other gym members, the area's purpose, or the equipment. I know people who have stopped patronizing this location because of this problem. I have raised this and other concerns to the club staff and manager and hope they will address them.Trainer Andre Speed and the location of the club are really the best things about it.P.S. AGAIN, Please repair/replace the broken shower hooks in the women's locker room! They have been broken ALL 2018!!

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I just joined not long ago and I really like it! No one bugs me while I work out, I can just pop my headphones in and do my thing. I just wish the desk staff were a little more personable. The day I signed up and the next day I brough more info in, the front desk staff I spoke too seemed bored and like they didn't really care/annoyed they had to do things. I only got a friendly word from one girl and I was leaving the other day. Just a smile and a hello goes a long way!! It would make me, and probably a lot more people, comfortable and happy when they walk in (especially those who feel out of place walking into a gym like I do).

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Really friendly and a very clean environment. I wish it had more free weight stuff. The only reason I didn't give it 5 stars is the hours. I think 24/7 would be the best for customers or open till midnight because I get off late on the weekends and the place is already closed or will close in 15 minutes. Overall though, I would recommend going here. Staff isn't just friendly but other people are too.

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I don't think we need all that fancy standing what ever the guy complained about. But I love this place they've got great deals and aside from that the environment is awesome. We say no to GRUNTS! Hahaha go PLANET FITNESS! Thanks for coming to our humble city.

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The front desk associates are not very customer service aware or friendly. I transferred my membership and the front desk associate looked lost and when he spoke with a manager, he couldn't help either and his excuse was "I don't work front desk often, so I'm not sure." to every question I had. I called to update my payment information after my card with a new card and the associate told me that I owed a late fee and payment for December, when I just joined the gym in JANUARY. He gave me a number to ABC Financial, which was an incorrect number, and they told me their account only showed my account being active at this club from January 16 and the had no clue what he could have been speaking about a late fee and previous months balance. My experience has been piss-poor since I relocated and transferred to this location and I haven't even been inside to workout yet. I hope it gets better immediately or I'll have no choice but to cancel my membership.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 110 reviews.

The address is: 2223 N Lewis Ave, Waukegan, IL 60087, United States .

The contact number is +1 847-249-9800

This service is listed under Gym .

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