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Planet Fitness in Waukegan, IL is a highly-rated gym known for its cleanliness and friendly staff. The gym has a welcoming atmosphere, making it comfortable for beginners and experienced athletes alike. They offer a variety of modern equipment, including stairmasters and smith machines. The staff is attentive, often engaging with members and maintaining the gym's cleanliness.

Despite the positive aspects, there are a few drawbacks. Some members find the Saturday hours too limited and express dissatisfaction with the membership cancellation process. Additionally, there have been occasional complaints about customer service and equipment availability during peak hours.

Pros:

  • Friendly and helpful staff
  • Always clean and well-maintained
  • Good variety of equipment
  • Welcoming atmosphere for beginners
  • Judgment-free zone
  • 24-hour access on most days
  • Affordable membership options
  • Convenient location
  • Encouraging and supportive trainers
  • Highly-rated customer service from specific staff members like Terry and Tony

Cons:

  • Limited Saturday hours
  • Complex membership cancellation process
  • Crowded during peak times

Location / Contact

Rating Stats

4.3

out of 5.0

23 reviews
5.0
10 reviews
4.0
20 reviews
3.0
57 reviews
2.0
0 reviews
1.0

Reviews (110)

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My name is Vanessa Williams, I have been going to planet fitness for about 4 years now. The place is very clean, and the staff is awesome. My favorite employees are Terry, and Giovanni.

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This place is great! I always feel confident, and I’m a beginner.Tony is a great mentor, he keeps the place comfortable and safe. I always feel not safe in public places but this is the definitely the spot to work out at! And super affordable :)))!!!

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This is my second time coming here and I like how by each workout station there is a cleaning station and to see people actually clean the machines after they’ve used them is great as well. I don’t live in the area but it’s really great to see the employees interact with the customers as you come in and they greet you. Such great customer service and the MOD Terry had an amazing personality and is super great.

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The staff is amazing especially Terry. The staff are always friendly and greet you by your name. They keep it super clean and are cleaning even during your workout. I love it here and would not go to any other gym.

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$20 dollars for one day 24hrs pass but their monthly fee is $10 or $24 dollars. Make that make sense

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The staff at this location is extremely friendly. They socialize with all the members and are always willing to help.

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I have been a member for years now and I appreciate how friendly the front desk staff are. Great variety of equipment and always very clean.

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very clean and decent gym, i go 4-5 days a week. the manager walked me to my car at night for safety reasons which is highly appreciated. this gym is worth my $10 a month.

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Management is very very polite & professional. The employees are caring and always ask how my workout was. They acknowledge me when I walk in on a first name basis when they greet me which is something I didn’t get from Ryse Athletic Club. The staff would always tell me, “bye, have a good day!” When I left which is something else I didn’t get from Ryse AC. Again, it’s about the acknowledgment! The gym equipment is very clean. I always see the employees vacuuming & dusting the equipment on a daily basis. I left Ryse AC to continue my health journey at Planet Fitness & it was the best move because like I said the staff at Planet Fitness care about their clients unlike Ryse AC.

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I love having a membership w Planet Fitness! Staff is always very friendly and knowledgeable. Facilities are maintained, always clean (huge plus) and the location is convenient. Would highly recommend!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 110 reviews.

The address is: 2223 N Lewis Ave, Waukegan, IL 60087, United States .

The contact number is +1 847-249-9800

This service is listed under Gym .

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