Planet Fitness in Waukegan, IL is a highly-rated gym known for its cleanliness and friendly staff. The gym has a welcoming atmosphere, making it comfortable for beginners and experienced athletes alike. They offer a variety of modern equipment, including stairmasters and smith machines. The staff is attentive, often engaging with members and maintaining the gym's cleanliness.
Despite the positive aspects, there are a few drawbacks. Some members find the Saturday hours too limited and express dissatisfaction with the membership cancellation process. Additionally, there have been occasional complaints about customer service and equipment availability during peak hours.
Pros:
- Friendly and helpful staff
- Always clean and well-maintained
- Good variety of equipment
- Welcoming atmosphere for beginners
- Judgment-free zone
- 24-hour access on most days
- Affordable membership options
- Convenient location
- Encouraging and supportive trainers
- Highly-rated customer service from specific staff members like Terry and Tony
Cons:
- Limited Saturday hours
- Complex membership cancellation process
- Crowded during peak times
Location / Contact
- Address: 2223 N Lewis Ave, Waukegan, IL 60087, United States
- Phone:+1 847-249-9800
- Website:planetfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 2223 N Lewis Ave, Waukegan, IL 60087, United States .
The contact number is +1 847-249-9800
This service is listed under Gym .
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Dominik Brame
1 year ago
Clean and Friendly. Not too crowded and pretty much all the equipment is well take care of and maintained.
Samantha Greenwood
1 year ago
I visited here while with my family at great wolf lodge. It was easy to find, clean, and had everything I expected and needed. The staff was friendly. I went about 10pm and it was semi busy but I was able to do everything I would have done at my home gym. I intend to go again tonight. Thanks for the hospitality.
Mariela Figueroa
1 year ago
I appreciate Terry for helping me sign up for a free gym membership through my health insurance. He's understanding and very friendly. Thank you Terry!
Sara Sanchez
1 year ago
I love this gym. When it brought a new manager in I was iffy cause I’m horrible with new but the new manger Terry is amazing. I locked my keys in the car and he went above and beyond. I had to get my son from school and would have never been able too without his help.Not to mention they’re always on their toes keeping up with everything. I’d give 10 stars if I could. I’ve been there since 2018 and plan on going nowhere.
matt yates
1 year ago
One of the best gyms I've ever visited saved my life on the brink of dying .. thanks Tony and T 💯 the staff is phenomenal …
Thomas Williams
1 year ago
Update: I was politely approached by management today and was give a proper explanation of lack of hand sanitizer devices. Both James and Tony responded to the issue saying one device has been installed and more will be placed in other locations. Both understood my complaint and insured me that it rectified. Also explaining the delay and apologizing. I appreciated the direct approach and thankful for the response.New management… beware. Current member at this location and considering canceling membership. Past two weeks hand sanitizer stations have been empty. Finally asked when I can expect them to be refilled and I was told at an unknown time that they’ll be installed. I pressed again asking and told that the one pump in the front desk is all that will be supplied. Told it was under new management. With Covid still a serious risk I feel this is a huge risk this management is putting on its customers.
Victor
1 year ago
Always packed, gym is 75% cardio machines. You can barely get a bench for your workouts.
Anabel Castro
1 year ago
I have not been to the gym in month so I called to cancel my membership and they keep saying I have to come in in person, like I don’t have other things to do. I work and have 4 kids to watch. Then I get slammed with a monthly fee . $40 dollars I didn’t have now setting me back some more. I get they have policies but how can you not be able to verify who I am over the phone? Amazon let’s you cancel membership with no hassle and many more as well. Come on guys come up with something better. Way to ruin my day.
VICTOR GRAVES
1 year ago
The people, the staff there are great! James the manager is the best! Keep up the good work guys!
Paulette Harry
1 year ago
The staff is friendly and they do a great job maintaining the gym.