Tri County YMCA in Menomonee Falls, WI, offers a wide array of programs and exercise equipment suitable for individuals and families. The facility boasts a clean and well-maintained environment with a friendly and supportive staff, making it an inviting space for diverse age groups. The variety of classes and flexible hours accommodate busy schedules, while the facility’s emphasis on community and family support is highly appreciated.
However, some patrons have concerns about the availability and diversity of equipment, such as the lack of a pullover machine. There are also issues reported about inconsistent customer service, particularly towards non-local members and families of diverse ethnic backgrounds. Despite these drawbacks, the overall experience at Tri County YMCA remains positive for many, thanks to its excellent programs and dedicated staff.
Pros:
- Clean and well-maintained facilities
- Friendly and supportive staff
- Wide variety of classes, including mornings and evenings
- Family-friendly environment
- Good selection of exercise equipment
- Great swim programs for children
- Knowledgeable and motivated instructors
- Positive community atmosphere
- Flexible hours accommodate busy schedules
- Excellent family and youth programs
Cons:
- Inconsistent customer service toward non-local members
- Lack of some specific equipment like the pullover machine
- Concerns about racial bias in staff interactions
Location / Contact
- Address: N84W17501 Menomonee Ave, Menomonee Falls, WI 53052, United States
- Phone:+1 262-255-9622
- Website:gwcymca.org
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 70 reviews.
The address is: N84W17501 Menomonee Ave, Menomonee Falls, WI 53052, United States .
The contact number is +1 262-255-9622
This service is listed under Youth Organization .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Deborah Hardrick
5 years ago
Deborah, thank you for your 5-star review!
Adrin Smith
5 years ago
Adrin, thank you for your 5-star review!
Jeremy Ahlgren
5 years ago
Great swimming lessons, my kids have really grown as swimmers under the instruction here.
Phil Bender
5 years ago
I like the friendly staff, the clean facilities, and the fun atmosphere and equipment. I also appreciate the vigilant presence of life guards.
Brendan Millikin
5 years ago
Do not come to this gym! I’ve been a member for years and go to the ymca in west bend, Pabst farms, and Milwaukee. They all give us towels and sweat towels. But this at this gym I have to pay for this stuff! They said that I’m an outsider! WTAF! Unacceptable service!
Jasmin Thornton
5 years ago
Today my family went to the menomonee falls Ymca and experienced racism and harrassment from one of the staff members that works there. Highly disgusted and disappointed that they allowed their staff members to treat people in such a manner. I will never attend that location and I am really reconsidering my membership with the Ymca!
Jason Parker
5 years ago
Closed on Memorial Day . Ugh. And most holidays . Family changing rooms are small and always dirty. Meanwhile the two huge under 18 rooms go unused . Wish I had a dollar for every time the family pool or slides were closed due to lack of staff . Going to quit soon
Tony Pickart
5 years ago
Sadly my experience today was completely opposite of what the Tri County YMCA has posted on their website. They have stated that:“From the friendly staff to members connecting with one another, you will find a welcoming atmosphere at the Tri County Y. “Yet, as an away member I was told that I could not bring my 3 year old granddaughter into the YMCA. The lady at the desk made me feel like a 2nd class citizen. She said that I am already considered a guest at this YMCA and I am not allowed to bring my granddaughter in. To my surprise she would allow me to “Check her in” to their child watch, after a long processes of Licence identification, pictures of both of us, etc., which in my understanding is taking much greater liability and stripping both of us of any Grandfather/Granddaughter bonding and memories. This YMCA in Menomonee Falls has NOT demonstrated a welcoming atmosphere in this visit! I do understand that this was only one employee, but if that is how they are trained it is sad! I visited the Oconomowoc YMCA as an away member and they welcomed me and both my granddaughters giving me a guest pass for each of them. That was within the past year. I can only hope that if the Tri county YMCA is going to post “a welcoming atmosphere” that they also do some training to improve their presentation, unless it is their policy to treat away members as 2nd class citizens and deter them from using their facility.
Catherine Tucker
5 years ago
This location needs to change their name as they do not follow any other YMCAs in what they do. They don’t offer day passes, members of other YMCAs cannot bring guests, the financial aid membership form is different from the other YMCAs. So upset because the YMCA used to have good values and was for the benefit of the public. This location has turned it into a private gym rather than one where everyone can feel welcome and comfortable.
Robert Brendel
5 years ago
Broad programs and exercising equipment/facility available to the family. Pleasant helpful staff. A good place to meet down to earth people with similar interests.My wife and I frequently use this YMCA. It has had and continues to have a positive impact on our lives.