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Tri County YMCA in Menomonee Falls, WI, offers a wide array of programs and exercise equipment suitable for individuals and families. The facility boasts a clean and well-maintained environment with a friendly and supportive staff, making it an inviting space for diverse age groups. The variety of classes and flexible hours accommodate busy schedules, while the facility’s emphasis on community and family support is highly appreciated.

However, some patrons have concerns about the availability and diversity of equipment, such as the lack of a pullover machine. There are also issues reported about inconsistent customer service, particularly towards non-local members and families of diverse ethnic backgrounds. Despite these drawbacks, the overall experience at Tri County YMCA remains positive for many, thanks to its excellent programs and dedicated staff.

Pros:

  • Clean and well-maintained facilities
  • Friendly and supportive staff
  • Wide variety of classes, including mornings and evenings
  • Family-friendly environment
  • Good selection of exercise equipment
  • Great swim programs for children
  • Knowledgeable and motivated instructors
  • Positive community atmosphere
  • Flexible hours accommodate busy schedules
  • Excellent family and youth programs

Cons:

  • Inconsistent customer service toward non-local members
  • Lack of some specific equipment like the pullover machine
  • Concerns about racial bias in staff interactions

Location / Contact

Rating Stats

4.1

out of 5.0

15 reviews
5.0
44 reviews
4.0
8 reviews
3.0
3 reviews
2.0
0 reviews
1.0

Reviews (70)

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Thank you, Chuck! So glad you think Tri County Y is 5 stars. :-)

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Thank you for the positive review, Joyce! We're so glad you enjoy Tri County YMCA.

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Very good aquatics program!

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The instructors for the pre-school aquatics classes are exceptional. They work with each of the kiddos and focus on each of their strengths and weaknesses to improve their abilities while in the water.

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I've been a YMCA member for over 20 years. I recently moved to Sussex and have a family membership at the Manitowoc YMCA. I was told that my membership is not valid here and that I would have to purchase an ADDITIONAL membership to use the facility. When I mentioned that I was confused because my membership has been accepted at numerous other YMCAs in the state and in Michigan (Iron Mountain, Stevens Point, Waukesha, and others), the man behind the desk belittled me and made remarks such as "it's all my fault because I make all the rules" "I also make the no towel rule, do you have an issue with that?" and other similar comments. Only after I told them that I will find somewhere else did they try and cooperate and work with me. I have never been treated like this at any facility and thought that the YMCA cared about their guests more than the money they can make off of them.

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I work for Alto-Shaam which is also in Menomonee Falls WI. I have had the pleasure of working with Aaron Miller and the staff with team building activities such as "Build a Bike" and "Build a Bear". Aaron opened up the YMCA for us to use for these events and we were able to donate the items we built to children in Menomonee Falls. We were able to present the bikes to the children while at the YMCA and what a touching moment because not only did we give back to the community but we gave the bikes to 4 children who never had a bike before. What an experience.Aaron and the facilitator coordinated the entire event and I am so appreciative of what the Tri County YMCA of Menomonee Falls did for us as a company. Thank you!

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The other members and staff are wonderful in my experience. However, they spent a lot of money revamping the entrance but neglected to provide private showers for male members. The female locker rooms do have private showers, however the male locker rooms do not. Perhaps this was fine in the past, however I have seen a rise in a priority of privacy and I feel this choice greatly hinders the YMCA from becoming a "good" gym. I do go workout and shower often, but this poor decision makes me feel a lot of younger members will go elsewhere. I contacted the spokesperson of they YMCA for Menomonee Falls, and he told me it's something they've considered, but "isn't the entrance really inviting?" I'm sorry, but I feel the YMCA has lost touch of the changing culture, and despite my continuing attendance, and being a member for 30 years, i feel like they are now wasting money and I myself am looking to change gyms.By the way. I'm agnostoc, and pro LGBTQ, but isn't denying a private shower denying freedom for these individuals? I understand a fresh entrance is appealing, but so is being tolerant to everyone, something the YMCA clearly doesnt care about.Additionally, I was in the locker room about 1-2 weeks ago. A man collapsed in the showers. A witness (upon seeing it) pushed the emergency button right next to the showers. It took more than 5 minutes and two men to run out of the locker room screaming for help to have 4 women respond to an area where at least 5 naked men were attending to someone. I myself am a nurse, I had just arrived, but was assessing the situation, however I felt it was a very inappropriate response time and by an inappropriate team.Based on recent visits, and visits in the past back to the early 90s, I would never allow a grade higher than 1 star, and feel even that is generous

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We're sorry to hear that you did not enjoy your experience at Tri County YMCA. Your feedback is important, so if you'd like to share your thoughts on what we can do to improve, please contact us at 262-255-9622 or [email protected].

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Front desk & child care staff were super friendly and helpful.

No reviews yet

Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.1-star.

This business has 70 reviews.

The address is: N84W17501 Menomonee Ave, Menomonee Falls, WI 53052, United States .

The contact number is +1 262-255-9622

This service is listed under Youth Organization .

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