Tri County YMCA in Menomonee Falls, WI, offers a wide array of programs and exercise equipment suitable for individuals and families. The facility boasts a clean and well-maintained environment with a friendly and supportive staff, making it an inviting space for diverse age groups. The variety of classes and flexible hours accommodate busy schedules, while the facility’s emphasis on community and family support is highly appreciated.
However, some patrons have concerns about the availability and diversity of equipment, such as the lack of a pullover machine. There are also issues reported about inconsistent customer service, particularly towards non-local members and families of diverse ethnic backgrounds. Despite these drawbacks, the overall experience at Tri County YMCA remains positive for many, thanks to its excellent programs and dedicated staff.
Pros:
- Clean and well-maintained facilities
- Friendly and supportive staff
- Wide variety of classes, including mornings and evenings
- Family-friendly environment
- Good selection of exercise equipment
- Great swim programs for children
- Knowledgeable and motivated instructors
- Positive community atmosphere
- Flexible hours accommodate busy schedules
- Excellent family and youth programs
Cons:
- Inconsistent customer service toward non-local members
- Lack of some specific equipment like the pullover machine
- Concerns about racial bias in staff interactions
Location / Contact
- Address: N84W17501 Menomonee Ave, Menomonee Falls, WI 53052, United States
- Phone:+1 262-255-9622
- Website:gwcymca.org
Rating Stats
Reviews (70)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 70 reviews.
The address is: N84W17501 Menomonee Ave, Menomonee Falls, WI 53052, United States .
The contact number is +1 262-255-9622
This service is listed under Youth Organization .
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Aaron Miller
7 years ago
I love the Tri County Y staff and their newly updated facility! They are absolutely the place for our families.
Mark Wade
7 years ago
I go to several different right YMCAs they made me feel unwanted when I attended this one because my membership was initiated from the Milwaukee Ymca. Not the best customer service.
Shawn Brown
7 years ago
Ive been going there for the last 10 years of my life, a lot of people complain about how the y has changed since it was taken over by wakusha, I haven't noticed any differences except for the hours. If your just looking for a gym to lift at its meh, but if you use the swimming pool and gymnasiums and classes, its pretty nice.
kool Nase
8 years ago
Carol Orlandi
8 years ago
Lots of classes
Shirley West
8 years ago
I visit the Y 3 to 4 times a week. Staff is courteous and professional. Instructors are knowledgeable and provide health info for students. The facility is clean and inviting. Members hang around talking with each other. I love it!
Kara Vue
8 years ago
We visit this gym 2-3 times a week. When my husband and I walked in, checked in members were asked to take a free Granola Bar for Membership Appreciation Day 3/15/16. We were checked in and weren't ask to take one however the family behind us were. I didn't think much of it and just thought maybe she forgot to ask us. However when my husband forgot his headphones in the car and with his membership card being in the locker, he had asked the staff if he could go out to our car and come back in. That staff wasn't being very friendly about him asking her. After returning from the car, he got in line to confirm that he had already checked in and saw that the staff again asked everyone else to take a Granola Bar besides an African American Family. He was quite disappointed about how that staff had treated other families different from White families. My husband is not one to complain but it really bothered him. He then mentioned another occasion with the same staff when he came to the gym alone. That particular staff was on the phone and typing. He was trying to be kind and waited patiently for her to be finished. When she was done, she didn't acknowledged his presence and continued to type not checking him in. After 2 minutes of waiting and the arrival of others, she finally checked him in. He again didn't think much of it instead just thought she might have had a bad day. Again my husband is not one to be confrontational or a complainer. But by the time he mentions it to me, it is really bothering him and since it is, we are considering a different gym despite we enjoy working out there.
June Zhang
9 years ago
Was professional and friendly. Now. It is disorganized gym and rude staffs.
Batul Dhariwala
9 years ago
Worst gym you could possibly go to. Hours are ridiculous. Who closes a gym at 5 on Saturday and Sunday? Some people actually have jobs and work 8-4 on weekends too. I got there this morning at 7:15. I listened to the voice recording on there answering machine and it said Saturday:6am-5pm. Closed. No one was there. Staff is unfriendly and rude at front desk.
Mike Boehm
9 years ago
Was a great place until Waukesha took it over. Since then they got rid of all the Les Mills classes so now instructors have to make up their own routines. Because of this most of the instructors left. Because of this they had to cancel many of the classes... On top of that they got rid of towels for people to use while working out and other things like that.They took away every reason I had to go there so we canceled our membership.