Gold's Gym

Great equipment and COVID compliance. Only reason for the bad review was because of the manager with the sceptum who I believe was Paul. My wife had signed up for three 25 minute personal training sessions and when Paul asked her if she wanted to purchase more, she said she would have to ask me before making a big financial decision as we are partners and make those decisions together as partners and a team. However, Paul proceeded to tell her that he doesn’t need to consult with his girlfriend when making financial decisions which we both found extremely rude and unprofessional.

Just a tip: the staff here are extremely rude and unhelpful and will be dishonest with you about pricing. Just one example; I was given a free day pass to try out the gym, my sister in law asked for a day pass as well and was told it would be $30 by the same person who gave me mine. We never found out why she was charged and I wasn’t, but a lot of the pricing seems to depend on the staff member’s mood at the time. When I did attempt to sign up for a membership, I had a few questions about the annual fee, since I was just signing up for month to month. I tried to ask the membership specialist, and in response she told me to “just sign up or don’t” and refused to answer any other questions. I understand that customers can be annoying with our questions, but when you’re signing a contract you should be allowed to make sure that you understand the details. Her attitude was par for the course with the staff at this gym.Sign up at a different location (I chose West Covina and they were awesome) and you’ll be able to get the accurate price, they’ll talk you through the membership and answer questions, and you’ll still have access to this facility plus you’ll save yourself the headache of dealing with the staff here. Overall one of the worst golds gyms in California.

This review is regarding the personal trainer experience I received from Aundrea. I purchased three sessions in which two  Aundrea was around five minutes late. On the third session Aundrea rescheduled twice, just notifying me 30 minutes before our start time. I really feel my time wasn't taken seriously and I just had to deal with bad service. Horrible wouldn't recommend!!!

I'm a government employee from out of state. My gym back home gave me a travel pass to use while here in California. When I arrive at this location, I was told, "we aren't accepting travel passes because they impact our capacity, but you can pay for the day." I said, "the travel pass would negatively impact your capacity, but me paying for the day wouldn't?" The employee simply repeated they weren't being accepted. Notably, the fine print of the travel pass says nothing about a gym rejecting it, only that it must be presented with a valid picture ID.

This review is due to Nathan...one of the employees. He is super nice and is always cleaning always friendly with everyone. I've been here for over a.month and I would say he is the first to really address me and my son. He should be a great example for the rest of the staff.

I do no recommend this gym one take one month free payment . Second I never used A pt because PT cancelled my appointment . Tried to go there to get PT fee settled nobody helped me even going there alot of times . My money is paid for nothing. Never refunded or adjusted . I wish there was minus review to give . 👎 …

I’ve been going to this gym for a couple years now. But the last 8 months have spiraled out of control regarding the instructors for the gym classes. One of my favorite instructors, Cynthia Malit, was let go. A group of us have talked to the manager/supervisor, Ron, but have received no help from management. No other instructor compares to her motivation and determination during these classes. I would really like management to take our complaints seriously and consider hiring her back.

This facility has really gone downhill since The general manager Tonys departure. It is dirty, hair in drains in the showers dirt and dust in the air vents, broken equipment, and they have a no mask required policy in a heavily crowded facility.I rejoined the gym after 22 months away due to Covid. I was really nervous about it. The first few weeks I saw a policy of mask wearing. But that soon changed, how do you justify defending a policy of no masks during a global pandemic??? I realized that my favorite general manager was gone. Then I found out that as of mid 2020 Golds is now owned by a new multi billion dollar corporation in Germany, they have a new CEO. They fired most of the former Golds executives in 2020. The part that was the final straw for me was I started noticing The broken equipment on the floor that was not being attended to. The gym addresses covid with a table off to the side of the entrance that has a limited number of Broken leaking dollar store spray bottles with a solution that smells like plain water, along with grey dirty looking thread bare cloth washcloths for customers to clean the gym equipment after use, I had enough.When I reached out to the new manager I was sent a email that to me came off snarky and disengenuine. It said they were following county (politically driven, certainly not public health driven) guidelines. She could suspend my membership for up to 6 months if I wished and provide me with an hour of personal training free ( that’s already in my contract)I am shocked at the new multi million dollar corporations lack of care or concern for its customers or employees(and their families) health.

Gym is nice and they have good equipment but it gets crazy packed. I've been working out for 12 years and have had memberships at 4 different gyms and this one is definitely the worst I've ever seen in terms of how packed it gets. It's a nice gym but you have to come at dead hours or else you're just waiting for everything and have people all up next to you when you're working out.

Cheaters!! They charge you for anything and everything even during COVID times as they have our bank information without our knowledge. Only answer they have for anything is you have signed the contract and refer to terms and conditions!! …