Gold's Gym at 5150 Moreno St, Montclair, CA 91763, offers an extensive range of fitness equipment and organized classes such as Aqua Fit led by engaging instructors like Marta. With a welcoming staff and a focus on results, members can expect a comprehensive workout experience. However, issues with the management's responsiveness and membership cancellation policies have caused dissatisfaction among some patrons. While fitness enthusiasts appreciate the equipment and facilities, persistent customer service complaints suggest room for improvement in administrative practices.

Pros:

  • Wide range of fitness equipment.
  • Engaging instructors for classes like Aqua Fit.
  • Friendly and helpful staff.
  • Maintained cleanliness.
  • Air-conditioned workout spaces.
  • Personal training available.
  • Organized classes for varied fitness needs.
  • Pool and steam room facilities.
  • Cinema room for cardio workouts.
  • Positive community atmosphere.

Cons:

  • Dissatisfactory customer service and management responsiveness.
  • Difficult and convoluted membership cancellation process.
  • Instances of misinformation and billing issues.

Location / Contact

Rating Stats

3.7

out of 5.0

65 reviews
5.0
17 reviews
4.0
5 reviews
3.0
8 reviews
2.0
35 reviews
1.0

Reviews (130)

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The biggest cheaters ever. Once they have your SSN and bank information they will charge you whatever they want even if your contract is over and you have proof of cancelation. When you are finally able to get rid of them they will keep …

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Been coming here since November of 2019 and so far I like it. At first, I was skeptical because of how far it was for me while I was living on Orangecrest in Riverside. But I had a good deal and now that I moved to Jurupa Valley, its close! This place is yuge and a yuge variety of workout equipment! Also clean and they take care of you!

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That’s a very good gym with mountain view! The last comment was left by some hater who is taking pictures of people without their consent. That’s a serious law violation!The personnel in this gym really watches people wear masks, and that sometimes people need to breathe when no one is around- it’s not a violation! What the last orator forgot is her own pictures! People should know such ‘health heroes’.

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Super helpful and friendly staff, large facility and solid variety in equipemnt. I used this location numerious times while in passing to work, a great halfway point to LA. I was always greeted with friendly staff and there always helpful. The commision sales team will always be a sales team. Facility always felt clean and I never really hit busy times, so can't say to much on that other than always felt like I could get my work out in. Highly recommend, gold's gym will always beat 24hr fitness in my experience.

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As far as a gym goes it’s pretty nice. HOWEVER. I had originally called the gym on 1/2/2020 to cancel my membership. The person on the phone stated I would need to go in person to cancel since my contract is up 1/24/2020. Very well. I go in to cancel and told by someone ELSE that I didn’t need to go in; I just need to send an email to their customer relations manager that I am canceling. I sent the email and now am told that because I didn’t send an email at the beginning of the month, I’m going to be billed 2/1/2020 for an additional month. And apparently there is “nothing” he can do. I also had the same issue when trying to cancel the ridiculously high trainer. If you’re an average joe, I suggest going to any other gym.

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This place is ran too much like a sales job instead of a gym. I don’t appreciate the fishy-ness in contract details. They are misleading with the details given in EACH contact. Whether it’s month to month or yearly, make sure you read the details carefully, they’ll try to make an easy penny off of you.With that being said, the gym is clean and nice, but I do not agree with how they run their gym. They have a great selection of equipment. On any given time frame you can find what you need, but again, the sales consultants are what make this place terrible. If you’re looking for an honest gym do not come here. I will not being doing my membership with them and I suggest you go to your local gym before here.

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truly disappointing with the service here, in general my experience here had been good, location usually looks clean and staff seems to be helpful, However last week I was overcharged me $70.0 dollars, this could totally had been avoided …

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My daughter and I love this gym. Has everything you need. Classes to workout. water workouts. Has a Cinema theater to workout with treadmill and bikes. They have personal trainers. They offer a Steam room, pool. Zumba, boot camp, they have it all. Come check it out.

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Very happy with this gym tony always being helpful in what ever we need. Machines weights always clean and organized the staff always doing their job on greeting everyone always makes us feel comfortable definitely a great gym!

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So I didn't have any contract with this place when I moved to another city. I went to cancel and I did follow all their protocol but they didn't update my file in their system. They were calling me every single day several times that I got annoyed that I blocked them. Some days later they called me from another randome/personal phone number to tell me that they sent me to collection??? What are they talking about?? Whatever's, they don't have my #SS so they can send me wherever they want. By the way, and besides of this, the manager Tony is a joke. Remember #Tony when you wanted $40 cashevery month (under the table) to let my daughter go to the gym for the 3 months that my daughter was at home from college with no contract???

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.7-star.

This business has 130 reviews.

The address is: 5150 Moreno St, Montclair, CA 91763, United States .

The contact number is +1 909-399-9992

This service is listed under Gym .

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