Planet Fitness

Incredibly disappointed with Planet Fitness’ billing practice. I showed up on Aug 31 to cancel my membership before Sept 1 (when I knew I would receive the annual maintenance fee). The manager, Katie, informed me that since I didn’t cancel prior to the 25th of August I would be charged the annual maintenance fee anyways (even though the charge hasn’t occurred yet). The email states that the funds will be deducted on or around Sept 1, but nowhere on the email does it say that to avoid the charge, the membership must be cancelled by the 25 of August. I guess it wouldn’t make a difference since they didn’t even send the reminder email until the 28th. Neither I nor my family will be doing business with these guys again.Update (9/14/2020): If this isn't the impression you'd like people to leave with, then I suggest being more transparent with your fees and policies. I have now paid an "Annual Membership fee" despite no longer having an active membership. I'm not even sure what to call it, but it certainly isn't honest, and definitely doesn't put the customer first.

I’ve been a member for a couple of years at this location and I have loved how clean and friendly the staff have been, but as of recent, I’m a little disappointed in the way I’ve been treated by management. I simply asked why the mask mandate and protocols are not being followed anymore and now my friend and I have been targeted by the manager. It seems she would rather us cancel our memberships than address the 90% of patrons that walk around with no masks on. I asked for the franchise owners name and she refused to give it to me so how can something be resolved when the person in charge of this location is unprofessional and is a bully? I just want to workout with my daughter and friend, feel safe and not get sick. I joined because it’s supposed to be a no judgement zone, feeling very judged because I asked a question about a mask mandate that is being ignored. If the owner sees this, I would be happy to have a calm conversation.

Very friendly and clean. People are as they say non-judgmental. Not a place for the hard core lifter though. No free barbell benches, all were smith machines. Seemed to be plenty of dumbbells but I sure enjoy a regular bench press, deadlift etc.

I’m impressed. This gym is clean and well-maintained and very affordable for all the amenities you get. Riley did a great job on introducing me to the gym and going over all the different amenities. I felt very welcome and it wasn’t that busy.

WARNING!!! Black Card Guests are not welcome at this club. I started going there a few times recently because my work schedule changed. They act like you are trespassing. I was warned there is a limit of 10 times a month, but they had no idea how many I came. I did... and it was not 10. Made me feel very uncomfortable. Suggested I could switch my membership to this club. Not likely if this is how you treat your members. The franchisee is violating the corporate rules if they are going to harass members from different clubs for visiting (which is part of the black card fees). Terrible customer service!Update: I went back to the club a few more times since this incident. I was contacted again about switching my membership since I was using this club. This time I had a nice conversation with several employees who related they are told to do this to all guests by their superiors. I still do not think it is right to do to this, but I appreciated their explanation and honesty. They are basically doing as they are told. I upgraded my star rating because they made me feel welcome by the end of the conversation.

Very clean and positive atmosphere.Be careful with billing. They require two payment methods. If your first payment method has an issue they will use your second payment method that they request. Be aware that if they have to use your second payment method they will charge a $10 processing fee.When cancelling a membership, you have to cancel 7 days before your pay date. I have a cancellation form showing that I cancelled one day before my bill date. They are going to charge me another month because I did not cancel 7 days in advance.My experience with billing is they will charge a processing fee to use the second form of payment they request, and they will charge another monthly fee if not cancelled 7 days before your scheduled bill date.

Very difficult finding the drive to exercise when there are so many poor quality gyms around. SO glad I found this gym. Cancelled ALL of my other memberships the second I got home from this gym! The staff is so well trained and managed, they answered all of my questions and even helped me learn some of the machines! FIVE STARS

Been going to Planet Fitness for years and what I love about it is the atmosphere, cleanliness of the equipment and the variety of machines and workout equipment that is available. I have been to some other gyms locally and was unimpressed with the workout equipment, options and cleanliness. Highly recommended if you workout by yourself because of the variety of machines that are offered. Try it out!

First off, this is a really large planet fitness, and to be brutally honest, even if this is the closest planet fitness to you, you're better off going to the ones in Sandy, or really any other one.The building is beautiful, and there's a lot of in-built lighting and stuff, but the equipment looks pretty rough. It's pretty obvious that someone put a ton of money into the place, securing a huge building and a ton of machines, but when they finished there wasn't any money left for maintenence.The staff was nice, but I feel like the staff at other locations get more/better training.

Great gym for all levels of gym goers. Just right mix of machines/equipment that a naive does not feel lost or intimidated and a pro does not feel lack of equipment. Gets busy at peak times but that's expected. Will be awesome if they could add sled push and farmers walk