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Orangetheory Fitness in West Palm Beach offers a dynamic, high-energy workout environment with professional coaching and a welcoming community. Located at 1900 Okeechobee Blvd, the gym is well-regarded for its clean facilities and effective fitness programs tailored to all levels.

However, customer service and operational policies have received some criticism. Complaints include issues with management and limited shower facilities. Despite these shortcomings, many members praise the motivating atmosphere and see significant fitness results, making it a popular choice for dedicated athletes and casual exercisers alike.

Pros:

  • High-energy, motivating coaches
  • Friendly and supportive staff
  • Welcoming community
  • Clean and well-maintained facilities
  • Varied and challenging workouts
  • Convenient app for scheduling classes
  • Effective for all fitness levels
  • State-of-the-art equipment
  • Personalized attention from trainers

Cons:

  • Inconsistent customer service
  • Issues with billing policies
  • Limited shower facilities

Location / Contact

Rating Stats

4.6

out of 5.0

11 reviews
5.0
1 reviews
4.0
2 reviews
3.0
86 reviews
2.0
0 reviews
1.0

Reviews (100)

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Awesome environment and great instructors. They not only encourage but challenge me. Best decision I ever made was to get a membership at OTF, it will be yours too.

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I truly did not not think I would like it and would not get the desired results I wanted. I was so wrong. The coaches and staff are extremely friendly and want to see people succeed. We went to another studio on the west coast and noticed a huge difference. I read the low reviews and I have yet to see that type of ediquite in the current staff. Give it one month and see whatcha think.

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Excellent equipment - treadmills and rowing machines are Top-of-the-line. Instructor was excellent and motivating. All the staff members were friendly and knowledgeable. Facility was clean and well maintained.

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Best Place EVER!! Rolando does a great job at motivating people, helping with form, the music is amazing and if he knows your fitness goals he will try to support that as much as he can during the workout! Great place to be and the SA are super friendly too!!

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Absoluetly love the trainers and staff here. Great work out, every time! I recommend this gym to everyone! The work outs are managable for everyone to do, since you can go at your own pace. Two thumbs up!

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Giving them 1 star because I can't give them a 0. Extremely unprofessional owner. I was fraudulently charged without even taking a single class. DO NOT GO HERE.I went to this location to take my first class (which is free so you can get an idea of how the classes are run) on the 28th of September. A sales representative by the name of Ashley handed me a sheet to put down my basic information, credit card info, and initials. I clearly instructed her that I would put my information in, but I would not be putting a credit card on the file because I did not want to initiate a membership without knowing if I would like the classes or when I would even be back in town (was traveling a lot at the time and since their classes expire, i did not want to waste them) but that I would most likely return on the 3rd of October to schedule my classes. She told me that was fine but I would still have to sign and have them hold a credit card for the remainder of the class as collateral for the heart monitor used during their fitness classes. I was reassured that I would not be charged for anything until I started my classes.Fast forward to the 26th of October I check my statement and sure enough they illegally ran my card. I purposely left the credit card field blank on the paper, however when I gave them my card to hold for the duration of the class, Ashley cleverly filled it in. This was verified once I started a dispute with my bank due to the "bubbly" handwriting on the form, which was clearly different than mine.After 2 months of going back and forth, explaining my situation to countless "team members" and finally being hung up on by the sorry excuse of a manager/owner I realized that I was fraudulently charged and had $100 stolen from me.I just want possible future customers to be aware of shady tactics that are being executed at this location. I should have known not to trust a clearly out of shape employee working at a gym, somewhat ironic

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I've been to other gym's in the past and being prior military, I can tell if the challenge is something that will bring results or just something that is just going to make me sore. The 60min class was a good amount to really keep my workout intense enough that I felt that my breathing was the thing I needed to work on the most.The workout was really tough the first day because I was so out of shape, but the Coach (P.J.) was attentive enough to see that my heart rate was a little high and adjusted my workout to best help me stay efficient. The second time I came in, my coach (Martin) helped me just as much and the breathing was much better that time around. I was improving and losing weight too. I really felt great, just to feel how it feels to truly breathe. I got so much energy just from doing the workout and breathing well the rest of the day from the workout.I highly recommend OTF. Don't take my word for it though, try it yourself.

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Great place to workout. The gym is clean, the staff is friendly, the coaches make the classes enjoyable. The gym occasionally hosts member mixers, friendly competitions, 5k teams, and more. You always feel motivated to go back and workout.

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I was initially hesitant because with all the other gyms in the area, I did not want to pay for one that was a little more expensive. Well, just one trial session certainly made me realize it is definitely worth it. The people there are absolutely wonderful. They are extremely helpful and courteous. The coaches push you and work with your level. Nobody pays attention to what anyone else is doing, not that this was ever a concern for me but I know for a lot of people it is. I cannot say enough good things about this place. If anything, give them a try with a free work out session and you will see that they will exceed every expectation.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.6-star.

This business has 100 reviews.

The address is: 1900 Okeechobee Blvd #1, West Palm Beach, FL 33409, United States .

The contact number is +1 561-771-1180

This service is listed under Gym .

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