Orangetheory Fitness

Amazing team

Great class and coaches!

I missed this place so much🥺☹️ I was doing so good🌸🌸🌸🌸🌸🌸🌸🌸 …

Very welcoming environment. The coaches are amazing, very personable and very educated

I love the staff and coaches at OT. They’re always very welcoming and helpful.

UPDATE: Tate the new manger called me yesterday and this morning again when I didn't answer the previous day to resolve the issue and was very nice, as well as apologetic. I was refunded for the month of July.I had the basic membership without my knowledge in West Palm Beach, when I thought I was just signing up for 8 classes over a month period for $69. Covid happened and I was receiving promotional emails from Orange Theory for months about generic things. During this time period, I had moved to Philadelphia for a continuation of my education. I did not receive any notification that I had paid for the month June, but received notification that the payment for July did not go through due to me changing my credit card number. So I called to explain that I did not come in the month June and explained that I was not aware of the membership continuing past march. The representative then explained that they froze my account in April but then unfroze my account for June. She also explained that though my new month starts today, July 16th, I would have to pay for this month to cancel my membership. I asked to speak to the manager but the customer service representative just informed the manager herself of the situation then re- informed me that I would have to pay for this month to cancel. I tried calling the Orange Theory headquarters but they are closed due to Covid and referred me back to the location I am having problems with.Overall the customer service is not as great as I thought it would be and not very solid. I was not asking to be refunded for the month of June, I was only asking not to pay for another month I cannot use especially during this period of time while the Covid cases are increasing and due to the fact that I am not even in town for another year but I was not even properly advised. The only other option given was to not pay this month and not provide my new card number but still have the membership. So essentially just not pay and risk my credit score taking a hit.

I thought I've been working out my whole life...I realize now that I had no idea what I was doing. I'd go to the gym and use the same machines every day and watch every painful second pass, praying for it to be over. A friend introduced me to OT...I've NEVER looked forward to working out...I just did it because I had to. Now, I'm a straight addict! I've been going for about 6 months 3-4x/week. I can definitely see physical results and my newfound endurance is so notable! I've never been jogger/runner and now I can jog a few miles nonstop! I love the structure and variability of the classes. The check in staff is warm/approachable. The trainers are motivating and the music is great. There's a bit of a misconception that OT is mostly cardio... there's definitely weights, trx bands bosu balls etc.... it IS up to the individual to choose appropriate weights. The trainers make suggestions but I've occasionally seen people use wildly inappropriate weights (less weight, not more) and then I think it's on that individual if they're not getting toned. This is not specifically geared towards typical gym rats either...it's all ages, all sizes, all genders and all fitness levels. I've gone to a few OTs but West Palm is my home forever. Rolando and Travis are the ABSOLUTE BEST. They're so helpful but also don't take themselves too seriously...class is so fun. I teeter between laughing and wanting to puke throughout the duration of class in all the best possible ways ;). You WILL walk out feeling like a million bucks!

Very pleased with our visit at this location. As regular members from the Clearwater location, we are used to a fun, friendly atmosphere with excellent service & coaching. We were delighted OTF West Palm Beach offered the same standards from Mike & Barry & Coach Orlando. Excellent staff. Excellent coaching. We will come again when we’re in town! Thanks, guys, for making us feel so welcome & for the great workout!!

I’ve been going to this gym for a month now and I love it.