Defined Fitness Metro Club

Not the best defined I've been to. But there was plenty of equipment to use because the gym was pretty empty for 8am on a Wednesday.

Ok I have read all the recent negative reviews, here’s my input. I have been going to gyms for over 40 years. YMCA, Tom Young’s, Sports and Welllness, and Defined. Sports and Wellness was by far the cleanest and best run, however for a family membership it is over $200/month. You get what you pay for. I was a member of Defined briefly around the early 2000s and just joined again early this year. This gym pretty much looks the same as it did in 2002. The aerobic machines have been updated but everything else seems to be the same equipment. Not that that is a bad thing, weights are hard to wear out. You can go to the gym to work out or hang out in the locker rooms which seem adequate to me. Locker rooms are for changing! People at the desk always greet me and acknowledge me when I leave. I do see staff wiping down machines, etc. 4 stars.

Absolutely disgusted with this Defined Fitness location. Pool and hot tub have been down for months. Each time I call for updates on repairs, front staff has no idea what is going on. They provide no ETA on repairs. It all comes down to management. Lousy business plan and horrible way to treat customers. I am joining another club that treats customers better and lets us know what is going on!

My partner and I had the WORST customer service I’ve ever experienced at Defined Fitness. I have a membership and my partner signed up for a class through ClassPass at the San Mateo location, our first time at this club. When we arrived, we were told that the club doesn’t honor third party sign-ups, despite offerings at every club on the ClassPass app. The attendant agreed to honor the reservation for the day. The instructor no-showed, so we decided to do cardio as a last resort. The attendant came to us on the machines to tell us that the sign-up was only for classes and we would be charged to use the machines. In addition to this, the locker room and equipment was in poor repair compared to every other club. Will not return to this club.

Great gym, a bit run down but these geniuses have the steam room closed for social distancing but the sauna is open and they’re the same size. Just say you’re too cheap to run the steam room instead of lying.

they started tracking purchases at the gym. refuse to sell water or supplements to members without verification of your account.I did not sign any consent form regarding the tracking of my purchases.

Alright! This was good to me the Frist few months and then everything when down hill. Talk about addressing concerns about their facility and asking why everything is always broken. Their Sauna was Closed for 6 months and talk about the Smell in that place.. gross..and when you complain. THEY DON'T CARE...I CAN SAY I'M GLAD I LEFT. DEFINED IS OVER PRICE AND CHEAP...P.SCHUZE FITNESS IS THE WAY THEY HAVE MORE TO OFFER THEIR MEMBERS FOR A LESSER PRICE. JUST SAYING.DEFINED DOEN'T HAVE ANYTHING ON CHUZE. JUST SAYING..WHY PAY FOR A GYM THAT IS DIRTY AND OVER PRICE.

Employees are nice, gym floor is fine , but the bathrooms need alot of attention shower have mold on some spots and door at the toilets don't close or will open up when someone closes or open the stall next to it. Steam room, sauna are out of order .

Nothing at this corporate run gym will make you feel like you're getting your money's worth.Although the staff is friendly they are only working a corporate angle to sell memberships.There is rarely a time when the gym isn't over run with too many people and the facilities at all locations show the wear and tear.Finally when you're year long contract is up they make it as difficult as possible to terminate the contract.Oh, and don't have a legitimate medical reason to cancel either or they may try to violate your HIPPA rights by asking you to show your medical records to exit gracefully.They are corporate robots through and through with very little dedication to keeping members happy.Do yourself a favor and join one of the many locally owned and family based gyms or spa's around NM.Your money will be better spent.

Good value. Great hours. Open on holidays. Staff is nice. Members are friendly. No cheesy meatheads ! Not crowded. Adequate equipment regardless what others have posted. The only issue is there are almost ten employees on the clock at any one time and few if any are cleaning. A gym with traffic needs constant cleaning. A manager told me they use fancy proprietary cleaning products. All that’s needed is bleach and hot water and a mop for all the surfaces and especially the wet areas. No fancy products. They neglect the pool, restrooms and locker rooms etc. The toilets are growing goteas. Just needs more attention. Elbow grease.The weights and auxiliary equipment are all kept in place and order.The employees on the clock need to be made to work instead of relaxing and socializing moderation). Earn their money. Keep vacuuming and mopping the floors. Whip down the weight benches and machines. Kill the algae in the pool. Bleach down the floors and all the surfaces in the wet areas. Kill the bacteria, viruses and fungus.Just because members are not paying Sports and Wellness rates doesn’t mean they don’t deserve the same standard.That being said the gym is far from being unkept like gross clubs. Defined is much cleaner than those budget gyms. I don’t want to give you the wrong idea. It just could be a little cleaner and I feel it will be with the high quality management and employees in place.