Gold's Gym

Best gym to go to in Anaheim no doubt. Very clean. Staff is very nice always with a smile on their face that makes you feel welcome. Great equipment brand new. They also have child care in case you have kids and don't have any body to take care of them they do that for you.

I come here regularly, friendly staff, great environment. Called a few weeks back and asked if my friends brother (who is a minor and I'd be accompanying him the entire time) could just try it out BEFORE he signed up to make sure he liked it, and felt comfortable there. Called the front desk, not sure his name but the Asian guy answered and asked him if my friends brother could try it out. He asked me the basic questions like how old and whatever. I gave him the info, and said "no because your membership doesn't have any guest passes" so that irritated me, because a few weeks prior, I took my sister and her boyfriend with me and they tried it out with no problems at all. So I kept asking why he couldn't try it out, before to see if he likes it so he can sign up. But he kept on saying that he couldn't try it, because he was a minor(even with me accompanying him the entire time) and kept saying he couldn't come just because he wasn't a member. Staff member sounded very uneducated as far as what's going on in the gym. So I told him "its fine I'll talk to johnny then" he gave me an attitude and said "ok you do that then". not sure what his issue was that day or what his problem is, but someone needs to have him chill. Instead of refusing to say "well how bout you come in, and we can figure something out" or "since he's a minor he needs an adult 18+ to be with him the whole time, so just have him come in and well give him some information and give him a tour and let him try it out". staff member needs to work on his communication, customer service, and people skills.

I don't recomend Gold's Gym. If you want good quality gym and amazing customer service go to Equinox, Crunch or Planet Fitness. They will let you try the gym for free before signing up.Why 1-star: I already have a gym membership but figured I'll swap if this one is better. Just a block from my house, very convenient. They had a free 7-day pass so I signed up and went there to try. Edgar gave me a tour. Gym looked OK but super crowded. He told me I can't use the 7-day pass since I tried another location in San Francisco several years ago. I had to sign up first, pay and then try. I had to leave if I didn't sign so I did.They might have won me as a member if they let me use the free 7-day pass which they were already offering. Even just an hour to check the locker rooms and some of the machines would have been enough. How much would it have cost them? There are plenty of gyms around here and they all let you try the facility before signing up.

Went in on Monday( I currently work out across the street at Planet Fitness)So I was excited to check out this new gym, and I received a promotion rate on a flyer that was mailed to me . It ended up being a waste of my time , I checked in at the front desk filled out their waiver (Sergio R.) after waiting for 30 minutes in the lobby I let the front seat know that I was going to leave in 5 minutes if I wasn’t helped or given a tour.after the minutes still no one so the reception gave me a tour but couldn’t provide prices I had to discuss that with a sales agent so I left my name and phone number I was told that someone would call me with that information but never got a call. The funny thing is that the next day I got an email basically letting me know that the promotion would expire soon and asking me to come in ASAP(in other words).