Gold's Gym

Impossible to Cancel this Membership!!I've been trying to cancel personally and the staff told me that the only one person who can cancel is the manager, and cancellations are scheduled for Monday through Friday from 10 to 7, I explained them that my daily commute to work is almost 4 hours and I'm not able to be there on time and handed me a contact information of a person that doesn't work for the gym anymore. Then I called 3 times to talk with the manager but when I said that I wanted to cancel the staff immediately told me that the manager wasn't able to answer my call, one time they told me he was in the restroom and he usually takes too long OMG I can't believe it. Well, has been almost 3 months since my first attempt to cancel and I'm still trying.The equipment variery is very limited and is always in use, the trainers are constantly changing because the bad administration.

Beware!!! Don't sign up for this gym!!!My husband and I had extreme difficulty in claiming our groupons and have had additional problems in signing up for childcare at the Anaheim/Garden Grove gym 10870 Katella Avenue Anaheim Ca 92804. In regards to the Groupons we had for this gym, no one knew what to do. They tried asking one another for help with no prevail. They claimed and tried scanning the barcode on my phone(please see attachments). I told them I would come back later after 45 minutes of no success in figuring it out. I came back that evening and spent another hour and a half with them. The manager had to come out. It was really unorganized and stressful for myself and my spouse who I had to constantly contact. I ended up having to buy the membership in order to use the groupon as a credit since they said my husband couldn'tclaim his because he did a one week free trial? Nowhere on the groupondoes it state it can't be claimed if a prior promotionwas used, and we paid $20 for 1 month, it wasn't free. It could have been a positive, friendly experience, but I felt more hustled than anything and like the Groupon was a scam in that the staff said I could not claim it.After all that, just now I tried to take my children to the childcare today and it was another headache and waste of time for myself and several employees. I was told I could sign up at the front desk, then told I have to sign up in childcare. After filling everything out and taking out cash to pay, I was told they don't accept cash & to go back to the front desk. The front desk associate didn't appear to know what he was doing and the childcare staff had to help him. First I was told this month was prorated by the male staff member, then I was told it would not be prorated by the female childcare staff member/that the contract would have me lose 10 days of childcare since I am starting mid month. I asked if they could prorate it so I pay for the remainder of the month and not lose an additional $15. I asked if I could speak to a manager. While I waited for the manager I was told the contract was 3 months. This information should have been disclosed to me before I spent all of this time filling out my childrens information cards. The manager had me waiting for her an additional 15 minutes on top of all the time I spent filling out forms and setting up the childcare with front desk and childcare staff. She came off like she did not have time for my question and was rushing me through it with her 'aha's.' Ultimately quickly responding saying there was nothing she can do. After I asked for her name and let her know I would be contacting customer care she said I could come back to sign up for childcare 5 days b4 the end of the month for the upcoming month. I want to workout and utilize childcare today, not wait two more weeks without working out because their policy has me pay for childcare that I didn't receive.My experience with this gym has lacked so much I am left baffled. I thought that this gym was more family oriented treating everyone like family. Instead it has been far from that, very disorganized, inefficient and left me feeling neglected, unappreciated and helpless. It appears to be a luxury gym, but lacks the #1 thing people receive with luxury, excellent customer service. Corporate in Dallas Texas said this is a franchise and privately owned and gave me a franchise email to contact. The franchise email response said to follow up with the gym. I was just passed around in a full circle. Not worth all this headache to get nowhere and be treated in such an insignificant disrecpectful way once you sign their contract. Looks and people can be deceiving. You deserve to get what you pay for. In my opinion a more appropriate name for this gym would be Bronze's Gym. Gold and the yellow in the sign is misleading in that you expect quality. Joe Gold doesn't even own it anymore. You deserve to get what you pay for. Go elsewhere.Update-Please see owner response and my response to owner in attached images.

By far one of the worst gyms I have been to. Even though it is only about a year old half the equipment like a majority of the staff, including upper management, don't function properly. Regardless of it being a business establishment, what they preach to be contradicts what they actually are. Extremely low quality service all around. Planet Fitness has better equipment and customer service in comparison to this piss poor excuse of a gym.

Current member here. The gym itself is very small, hardly any room to workout. I just make it work since I made the mistake of signing up for a year.I tried to bring my husband for the 30 day trial since they gave me a voucher but they said he couldn't use it because he was my guest there before. How is someone supposed to be confident about signing up when they won't even let you try the gym?Then it dawned on me, THAT is why they won't let you try the gym. They will say anything just to get you to sign up and if they can't fool you, then they treat you like sh*t.Can't wait for my membership to end.

I worked with Frank Ramirez, General Manager, to cancel my membership for months now. I actually transferred my membership from the Fullerton location to Anaheim. Frank and another sales person created two contracts for me. I got that resolved working with Frank for over three weeks. My membership was supposed to end in November. I paid for the first and the last month. Somehow I was charged for November again.I emailed Frank Ramirez the General Manager. He said he will issue the refund via email. It's almost a month and half now. He does not respond to my emails and or come to the phone.This is the worst customer service I received from a person who holds the General Manager title. I was expecting good customer service from the beginning to the end of the service.People who are at the front desk like Cameo Rodriguez is trying to find a way to pass this. First she said I did not pay the last month fee when I signed up. Not even 10 minutes later, Cameo called me and said, it was because I did not give 30 day notice. I filed a complaint with the Best Business Bureau (BBB) today. I also emailed and contacted the Golds Gym executives from the CEO to the Senior Vice President of Franchising via LinkedIn.I saw a few comments from the owner, requesting to come see General Manager to resolve their issues. If it's cancellation, you just need to cancel your credit card and file a dispute. Banks have very good customer service than at Golds gym. The whole team, including the General Manager Frank Ramirez at Anaheim location need training on customer service and how to handle account cancellations.

Staff is super friendly and helpful! They have a cinema room where you can enjoy a movie while working out! Need I say more?!

It took almost 3 weeks to replace a broken heater for its outdoor jacuzzi with a new heater since 3/7/2019. The jacuzzi pool water has troubles to keep a normal temperature of the promised 98 ℉ since 10/10/2018. I have sometimes measured as low as 88 - 89 ℉ by a laser temperature gun at the water surface of the outdoor jacuzzi pool. However, the gym manage only cares his own way to measure the jacuzzi temperature at an inside computerized heater hooked with a water pipe in the closed-space heater room, not the wide-open water in the outdoor jacuzzi pool.===========================As 4/2/2019 7pm the General Mgr. Frank Ramirez told me the jacuzzi water heater was broken again today and he would call a water heater professional to fix it soon. It has been happening much frequently than normal acceptance and all customers stuck in their annual contracts without cancel memberships!===========================As of 4/13/2019 General Mgr Frank Ramirez kept on asking me to patiently wait for their jacuzzi water heater second-time broken-down again since 4/2/2019 for 12 days already and keeping on shutdown until their new heater order arriving in the near future. I do NOT understand why other fitness centers have no such problems to keep up the jacuzzi water temperature high at least 97 degree Fahrenheit and never have 78 degree today as I have measured it today by using a laser temperature gun at the Gold's Gym jacuzzi water surface 78 degree. Their men locker room's dyer (only the water raising function) and some missing cloth hangers have been missing since at least a month ago and never been fixed yet. I do NOT recommend anyone to use their jacuzzi and men locker room. I have lower their rate from 3 stars to 2 stars since today 4/14/2019.

I've been a member since they opened and this gym is fantastic, always clean and all the gym equipment actually works " unlike other locations". However when it comes to customer service it's a different story, the staff is friendly but really unknowledgeable.last year I had to leave for an overseas deployment. I notified the gym before I left to put my membership on hold and they said sure, just bring some proof that you're leaving for military duty. The next day I walk in with a copy of my orders and I gave it to one of the staff members at the front desk. The staff member looks at me and is like " it says here you're just moving to Texas, then I had to explain to him that pre-mobilizing station is in Texas not our mobilization and I also told him the destination shouldn't matter as long it's official documentation. He just nodded his head and was like aha.Fast forward 11 month, no pause nor hold was put on my membership. I was charged around $350 through the time I was gone. I came in after and explained my situation to a staff member then I was told to come in at a different time. Second time I go their, and again they seemed confused and was told they'll forward it to the office . Hell if I know what that means. Waited a week with no response, so I decided to let my bank fix it. However they were only able to refund me the last 60 days and stop all future payments with the Gym.If I knew I was going to pay that much money for nothing, I would've definitely canceled my membership before I left, and just paid the cancelation fee. Would've been cheaper !!!I appreciate your respondHonestly, I don't recall anyone telling me about waiting 90 days nor a full refund. I was told maybe I'll get a 6 month refund. I understand you need approval from the main office to issue a refund, however a 90 day time period is an absolutely unreasonable time frame. If a customers has to wait 90 days for a refund, they will eliminate the possibility to dispute the charges with their bank incase your office didn't approve it.

Very rude staff. Not all, but most of them are rude. Should really work on they're people skills and greet people once they walk in and out of the gym with a smile. Most of them just have serious faces all the time. Once my contract is over I'm definitely canceling.

Signed up today for the basic membership, Margarita was very helpful and answered all my questions. Her people skills are spot on (excellent)!!! Facility is very clean and staff is welcoming. They had a good sign up special at the time. Towards the end of the year is the best time to sign up for membership (best prices around the holidays). Thanks Gold's Gym 😉!!!