Gold's Gym

I been coming here for a year and I really like it. It has a theater room where you can see a movie and work out. Every day is a different movie. They also have a pool and a cycling room. They just added more equipment to meet people's demands.

The Fyre Festival of gym memberships. If you want to be promised great things and leave feeling defrauded and pondering legal action this is the place for you.My experience at Gold's started innocent enough and like many others with a great deal on a great promotion prior to the gym opening... refer 3 friends and get your second year free. Great.. referred those 3 friends (sorry, guys) Well, surprise surprise fast forward to the second year and of course my second year free has never come and I have continued to have been charged monthly. After months of continuing to be billed and reaching out to customer support at the gym where I was promised over and over by the door person that the GM (FRANK RAMIREZ) was not available at the moment but would be reaching out to me assist (which of course never happened) being so disgusted with this experience i've decided to give up on the fight to get my money back and get what I was promised and forced to terminate my membership.Even after feeling so defrauded and defeated, I wouldn't have even been compelled to write this review had I not noticed the GM (FRANK RAMIREZ), even until the bitter end pull one last unethical scam. After completing my termination sheet which I clearly indicated my reason for termination was poor customer support I saw him enter it in their system under a different termination reason (obviously as a coverup for whatever internal metrics he is graded on) Well congrats Frank because because of your complete ineptitude and fraudulent behavior as a GM I will now be posting this lengthy negative reviews on every single social media platform. ;)Now onto the actual gym experience or rather lack thereof. Gold's has signed up so many members to this location and have even included in their membership the ability to bring a +1 that it is near impossible to get in any sort of workout in due to overwhelming overcrowding during general hours. Even when you try to go during off hours you soon realize there are no such thing as offhours at this gym because everyone else is trying the same.If you are considering joining please save yourself and join another gym. Literally any other gym. I would recommend gyms i've gone to in the past that I don't even like over this gym because anything is better than the experience and customer support you get at Gold's. They make cable companies look like saints.I hope this review helps someone somewhere and I'm sure that like Fyre Festival or any other fraud people will get wise to this scam and move on.

My experience at golds gym was horrible I tried canceling my membership in February I was told to fill out a paper and wait for the manager the employees didn’t bother to give the manager the paper I filled out instead they had me wait 30 min for nothing because eventually the manager went home. I went back again in March the manager was rude about the whole cancellation process. He was even proud of himself to have ruined my day. I would not recommend this gym to anyone the employees at the front don’t know what they’re doing and the manger is rude.

I'm not one to complain but...What happened to the old staff?They were so nice and welcoming.The new staff 12/7/18 are the opposite.They make it feel like asking for a towel or hydro bed is a nuisance.

I called the gym to get information inquiring for personal training jobs and the receptionist was very informative and professional. She suggested for me to come down to the gym and talk to the manager so I did that.I get there and I am greeted with cheerful girls and introduced myself. They told to wait on the lobby area so I did (15 minutes) A guy comes out( not the manager) and introduced himself to me and proceeded to ask why I was there. He treated me like I was trying to get a membership as he gave me a tour of the gym asking how many times I workout and my fitness goals. (My last job was selling gym memberships so I know that play)We sit down and he started aggressively pushing me to get a membership and bluntly ignored all my questions about personal training job. He then walks over to the actual manager to say something(the manager manners appeared to be very rude and couldn’t give a care) He walks back and at this point I am dying inside with the amount of unprofessionalism this place has....they still send me membership information every other day. If you care about customer service and genuine people that aren’t just trying to push sales, I recommend 24 Hour Fitness. (For both work or actual membership)

This crazy place with incompetence staffs. I got stopped and asked for the same stupid questions over and over again. Apparently they asked just to ask. Nothing been resolved and updated/fixed. And the most annoying part is that they have untrained staffs telling you that you didn’t pay for certain services and made you feel so cheap for not paying but still want to get free services from them when you not only did pay in full for one year but 2. They stopped me couple times and told me that this is my last time they allowed me to use some services that I paid in full for just because their systems are not correctly updated. They need to change the way they approach customers. I don’t understand why they hired a bunch of kids working here and think they are in control of allowing me when to use the service that I paid for. When I asked to speak to a manager, the kid said he is not here and won’t be here until Tuesday, and today is Saturday. Arrhhh!!! I sure will call again to their head quarter in TX on Monday to file a complain. Too bad that I paid for 2 years already. :(

Gold's Gym Sucks, This is my first time writing a review because of my very bad experience with gold's gym. I've never seen such bad customer service, they say in the website join only with 9.99$. When you go to register you find out that there is no one there aware of this price, they start showing you other plans and convince you with some discounts. I payed 180$ for two accounts and then 19.95 $ as monthly membership fee. after less than a month i saw some withdraws is my bank account 129 $ after two weeks another 129$ one week later 49$ >>>another 49$.WHAT THE HELL IS THAT? I called them and discuss the issue, they said they will call the manager and they will call me back, they never call me back nor respond to my phones or emails. they even close at 9 pm. not so many options to see.THIS GYM LITERALLY SUCKS.If i regret one thing in my life is being a member at Gold's Gym.Google should enable a ZERO star rating system.

This gym is pretty nice and clean however when it comes to customer service and hospitality Violetta needs to be conditioned. What I experienced within the first 2 minutes of entering Golds Gym was unnecessary. No empathy and horrible enegry from this young lady. After explaining to Violetta that I needed a day pass she proceeds to tell me that I will be charged $20, I continued to communicate that a pass was sent to my email and that I recently moved across the street. I showed her my identification card and email, she tells me that she can not honor the pass because my I.D. shows my old address. At this point she becomes very dismissive and rude in a nutshell. I asked to speak to a manager and I meet and briefly speak to him...he honors the pass and seats me with a golds gym fitness representative who gibes me a grand tour.... By the time I make my round I decided not to do business or workout at this gym since my enegry was off and the discrimination I felt. I will never do business with Golds Gym or purchase any merchandise based on my initial contact with the young lady at the front desk.

Love the gym, machines kept clean and they provide many different opportunities for your workout and workout routine. Trainers, classes, and much more! Do need to keep first aid equipment fully stocked as I did smash my finger on a machine and there were no band aids or antibacterial items provided when asked for some.

Should have read the reviews before signing up for the "7 day free pass" which i will not be using. Gentle men that helped us, ( i already forgot your name, lucky you) lacked customer service. He didnt really want to give us a tour, and the minute we said we were just shopping around and looking he didnt care, kept pushing telling us that he will give us a price once we give him a date where we will commit? The told us that if we had no other questions that he had another "appointment" someone else showed us the gym, gym was horribly packed with people (as per other reviewers), very small and everything close together. But for sure that guys attitude did it for me and my boyfriend, will be checking out other places. Please if you are looking for a gym with great customer service without someone basically wanting to force you to commit, LOOK ELSEWHERE, STAY AWAY!!! Not worth it!