Gold's Gym

I signed up for a free pass to try this gym out. Apparently you are unable to go here if you do not have an address that is in Anaheim. I commute for work and rather that sit in traffic I like to train until I have a quick commute. The receptionist rudely turned me away. After speaking to the manager he allowed me to enter the facility only after showing him an address linking my name to a residence in Anaheim. I guess they don't want my money? Anyways soon there after I realized there are lines to use the weight equipment, how am I supposed to workout and keep a heat rate up if I'm standing in a line to use one piece of equipment? My weight lifting session turned into a glorified stretching day as that's the only area I could find open. Needless to say I will never refer anyone to this gym based off customer service and lack of availability of equipment. Save your money and go to any other gym.

We were on vacation and went to this gym. Kyle Was so nice. Since our gym back home has towels and lockers with locks &no need for pad lock we thought this gym would be the same. Kyle was really nice as he lent us locks 🔒 and towels. Super friendly staff and clean gym. Would definitely go back. …

Good gym to be honest nice staff keep you updated with rules they clean the gym very well and offer maximum safety measures as well as dropping the mask mandate! U can be comfortable now without a mask there is showers as well as a large locker room for females and males separate there is also a dryer to dry your clothes in 8 seconds! Best part are the deals such as refer 3 friends and get 3 years free and more!!

This gym is great. The machines are almost always functional and clean. Staff are friendly and welcoming. People here don’t judge and seem motivated to better themselves. Hydro massage is relaxing, steam room is great (when it was open), and the lockers/restrooms are decently maintained. The only issue is the amount of people in peak hours. Sometimes you gotta wait 15min for a squat rack or a couple minutes for a bench. I recommend going early before 10am on weekdays and even earlier on weekends.

Ryan Vravis is the coolest receptionist hands down! She always greets and says farewell with the cutest smile and bright eyes. It's a pleasure being asked about my day and seeing how she interacts with other members. Y'all need to promote her fam, true story!

Worst experience I’ve ever had with a gym. Worst customer service . Nobody ever has answers and never in favor of customer. Don’t be fooled by the flashy gym cuz the staff is horrible. Tricked me into getting a membership and advertised …

I've now attempted to cancel my gym membership for 4 months now. I live 130+ miles away so i'm unable to do this in person but I was told the employees that i'm able to cancel over email or phone with Andrew (Manager). I've made numerous attempts to contact Andrew (10+times) at different hours but i still haven't been able to get a hold of him. Everytime I call I'm told by Ms. Carrillo (assistant manager) or other employees that he's either in lunch, break or unavailable and that no one else is able to help me. I have paid more then $100 since I started this process. I highly advise anyone who is looking to join this gym to consider any other place.

I am a long time gold's gym member and was visiting from out of town. Was treated terribly and rudely by the front desk when I simply wanted to use a guest pass for my friend to work out with. Was made to wait for a sales rep before allowing to work out, with no reasonable expectation of how long to wait. Definitely avoid this location if you are a golds member from out of town looking to workout with a friend. The lack of flexibility and rudeness was outstanding.

I’ve held back from writing this bad review a few times but I feel this time I shouldn’t.I was charged a late fee of $20 because I didn’t pay my fee before the 10th even after I reached out and called the gym a few days before to double check if my account was charged or not. I was told I was good and didn't have to worry. FF a few days later, they can’t waive the fee because I already had a fee waived earlier this year due to another previous miscommunication. I don't think it’s fair, and super exhausting dealing with fees and poor customer service.

I have reached to my rep and 4 different mangers to connect with me on my account they all say they will get back to me and no one follows up. They just want your $$$ I have spent $1000’s of dollars with them and they don’t have the decency to call me back. I was going to have them come into my office to recruit 300 people to join and they won’t even call me back. Customer service is extremely poor. If you want to feel hustled for your $$ then go to this gym because they don’t care about you just the $$$! Super sad as for I too am in sales and they are definitely sleazy gym. Run fast and far form them!!