Gold's Gym

Good gym but way too crowded at peak hours. I wish the gym can return back to later closing time soon. It's ridiculous to have the gym closes at 9pm on weekdays and 4pm on weekends.

It was super good until a member of the gym decided to open my locker, steal my bag, credit cards, my car keys and my car, they also stole it Report to the managers of the gym, they did absolutely nothing I make this comment to All the girls who train there please do not leave your personal belongings there it is not safe I really do not want them to go through the same thing And of course it is not the first time they have been robbed there be careful

Beautiful location!I was pleasantly surprised how new & clean this location is.I've never been to this one, so Michelle was super helpful in directing me to the amenities🙏🏽I'll definitely be coming to this one again ☆Thanks, Michelle!!

They need to limit the amount of people allowed in the building. We have people working out with their mask below their noses in a crowded room. Everything is left to the customers for cleanliness, the staff are rarely if never out of the front desk. Shame on golds gym.

Scam Company. Bad Customer Service. All they have to do is putting money over customer service. They'd lie to you before you start to sign a contract. If you plan to register at Gold Gym, please be careful and do reseach deeply before hearing what they promote. The contract of them has lots of policies, paperwork but you never been knew how they explain to you clearly so My advice is be careful with this unprofessional business.

Went to this gym for about two years. Once Covid hit they were not taking the pandemic seriously so I decided to freeze my membership. They didn’t tell me my member ship would be unfrozen on January 1st, for some reason which was not conveyed to me. I’ve been charged for January and February despite never asking for my account to be unfrozen and when I called in and asked for my account to be cancelled and to be refunded, I was given serious attitude, a push off to a manager, and no reply. The real T is somebody had already told me I qualified for a refund and needed to call an external company because they, the actual gym, don’t handle transaction—a third party does. I forgot the name so that’s why I called in again and then the lady told me I won’t get a refund???I don’t know. Y’all seriously just disappoint me.

I visited this place a couple of months ago just to check it out, but did not workout. But, recently I became a member and actually used their equipment and I have to say I absolutely love it. The way they set up the workout areas is very easy to navigate and find the machines you are looking for. They also have several cardio classes for you to choose from. What ever you are into or fitness level; Golds Gym has it. Very clean and big bathrooms. Also very friendly staff members. I highly recommend Golds Gym.

Been going to this gym for two years. It all started when my mother wanted to freeze her membership a few months ago and she was told to cancel with ABC Financial. She called and it was eventually done early January of this year. However, she was still being charged for another two months later despite a letter we received said that she'll be charged one final time before no more charges, so we went to Gold's Gym personally on March 5th. We discovered that her Gold's Gym didn't receive her cancellation but we could cancel it there and so we did. I also returned to the gym that same day after finding out they put the equipment back inside. 4 days later, I returned to the gym but I was not allowed through this time. They reveal that MY membership was cancelled in January instead of hers, hers was cancelled 4 days ago and that our cards were linked and that's how our membership was cancelled, which is not true because my mother and I signed up on different times and payed with our own cards. They also said that my membership was cancelled for "Insufficient Use" because, possibly, someone got the wrong idea. I was not happy to hear this and it became worst when they wanted to sign me up as if it was first time going to the gym. They were going to charge me $268 to get my membership back, so basically I was going to pay for someone's mistake. I got up and left. In a way, they did me a favor by cancelling my membership.

I was debating between signing up for a couple of gym brands. Golds Gym was a brand I was considering amongst others. When I was researching, their website was advertising a 3 Day VIP Guest Pass at this location. I signed up for it and got a call from Alex Mendiola there to confirm my appointment.I went to this Golds Gym on Wednesday (March 3rd, 2021) at around 7:00 PM. When I was at the Front Desk, Alex asked me to sign in and then wait for another staff member to talk with. Long story short, the staff member choose not to honor my 3 Day Guest Pass and instead tried to sell me on a membership on the spot. I felt he had a very aggressive attitude and seemed to blame me for expecting Golds Gym to honor their 3 Day Pass.I choose to leave and email Alex about this. I wanted to know the name of this staff member to lodge a complaint with his supervisor, but Alex seems to not want to be responsive.Overall, this experience reflects very poorly on the Golds Gym brand. If this type of staff behavior and deceptive marketing is acceptable to Golds Gym, then that demonstrates a lack of professional standards in their management.

So I’ve been waiting a while to leave this review to not pass any judgment but let me give an honest review for someone looking for a new gym to join. This location is full of its pros & cons but the firstly if you are seeking a CLEAN gym look elsewhere. The gyms standard of cleanliness needs revamping. I do see cleaning does fall within one department as front desk is limited as well as the sales reps but seeing so much of the male staff walk in out of the men’s restroom with flooded floors, trash all over the floor, and no toiletries and casually walking through just because it isn’t within their job description is crazy. Another focus has to be if your looking for a gym to come in unnoticed and to grab a workout THIS IS IT. No hate at all towards the general manager but it took me a while to even notice who the GM was as his presence and acknowledgment to guests is almost non-existent. Keep in mind a team is run by the same drive possessed by management. The front staff hasn’t been the friendliest or welcoming, as sometimes I’m barely even noticed as the staff carries on their discussions. I do have a PRO that they do have various different types of equipment to challenge yourself within your workout which has been exciting and new for me. I know this gym does fit a certain type of crowd and it has been very successful in helping me achieve my fitness goals but for the amount I pay I do believe guests deserve a better experience and with this being my first time as a golds gym member I can see why this gym does fall within another average star rating. This review may be taken as a laugh or pass off by the staff but I truly hope this review is taken to seek improvements on this location.