The Alaska Club West, situated at 1400 W Northern Lights Blvd, Anchorage, AK 99503, United States,is a premier gym facility catering to fitness enthusiasts with varying goals and fitness levels. Open 24 hours most days, the gym provides a variety of fitness regimens from group classes to individual work outs. The Alaska Club West differentiates itself by being a safe, clean, and an inclusive fitness environment that encourages community and positive member engagement.
The facility has a commendable lineup of friendly and professional fitness instructors who play a vital role in member satisfaction. With its well-maintained equipment and welcoming atmosphere, this is a place where many individuals have successfully journeyed towards their fitness goals over the years.
Pros:
- Availability of variety in workout options including group classes and individual training regimens.
- Highly professional and friendly instructors notable for their inspiring and motivational approach.
- Clean, well-kept facility that is open 24 hours on most days.
- Offers niche amenities like a women's club, basketball court, a sauna and a steam room.
- Accessible location with plenty of parking space.
- Frequently replenished towels and well-maintained locker rooms.
- Staff consistently greet members upon entry and exit, ensuring a community feel.
- Possibility of scheduling additional services like tanning and massages.
- Positive mentions of individuals such as Debbie, Julie, Blake, Melanie, Shelly, Dana and Stacey L.
- Multiple customer accounts of experienced personal improvement or achievement of fitness goals.
Cons:
- High membership fees compared to other gyms in the area.
- The facility doesn't have a swimming pool.
- Cancellation incurs a fee of $150 if it's done within a year of joining.
- Certain customers reported instances of lack of clarity and dissatisfaction with the club's cancellation policy and contract terms.
- Some payments issues and lack of prompt customer service in resolving reported billing problems.
- Cited instances of cell phones being used liberally in locker rooms, which raised privacy concerns among some members.
- Occasional maintenance issues with gym equipment and amenities.
Location / Contact
- Address: 1400 W Northern Lights Blvd, Anchorage, AK 99503, United States
- Phone:+1 907-264-2720
- Website:thealaskaclub.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 60 reviews.
The address is: 1400 W Northern Lights Blvd, Anchorage, AK 99503, United States .
The contact number is +1 907-264-2720
This service is listed under Gym .
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Alan Smith
5 years ago
Customer service is often terrible. Rare for anyone to own a problem and staff is undertrained. Sometimes they want to help and sometimes they do help, but I experience problem after problem. They do not seem focused on the customer experience.
Brennen Ha
5 years ago
Great gym with a bunch of state of the art equipment no pool at this location however they are open 24 hours
Christine Nelson
5 years ago
Always friendly and clean. I love how their towels are displayed in the locker room.
Nickolas Seifert
5 years ago
Omgosh, staff very ... preoccupied.... no, annoyed, at my premembership questions, to the point of , finding a person that can answer it... they made stuff up or dismissed me completely ! The GM made eye contact with me , and from her office , diliberty avoided me. I had question specifically for the General Manager! As far as customer service, I don’t think anyone ever trained then! so sad the 25 people I was representing will now enjoy a different membership at a different club. Unfortunate the Alaska Club West ‘s employee’s phones were more important then Their potential clients! 11/26/18 8:02pm
Roxie C
5 years ago
Expensive, and very nickle and dimey. A good gym if you like 24 hour access and newish gym equipment. The women’s steam room and jacuzzi is nice when it’s working. I’ve been a member just 3 weeks and have seen the jacuzzi closed off a lot. Parking isn’t very good. Be prepared to park in front of Walgreens (which is probably not recommended) or several yards away closer to Kaladi Cafe.
Brightonn Golez
5 years ago
The equipment and facility are typically clean and in good working order. The membership dues are atypically high for a gym. The best part about going to the West location is their front desk host, Maribel. She always goes out of her way to greet you when entering, very attentive when asking a question or requesting club services, and wishes you a good day when leaving. She is genuinely kind and inviting!
Jeff Jeff
5 years ago
Worst customer service ever, lazy sales staff that when you tell them to cancel your membership they tell you to go call accounting and so they can get back on their phones, and they even sigh when you tell them that you know they can do it and don't want to do it. The most unprofessional gym staff I have ever seen in my whole life, not even Planet Fitness is like this! I recommend you DON'T sign up for this gym and save the hassle of dealing with such unprofessional staff!
Autumn Williams
6 years ago
Alaska club body shamesIt is a small guy; very disappointed for the price we pay.Apparently the old stingy Russia ladies get upset when you wear shorts and a T-shirt into the sauna. Because it says swim suit or naked. Sorry that i don’t feel comfortable in my body, to sit in a sauna naked! They felt the need to go tell management and try to get me and a few other ladies i never meet kicked out because of this. If i can wear a shorts and a T-shirt into a pool, i don’t see why i couldn’t wear it in the sauna because i am ashamed of my body after 2 kids!If i can’t wear a T-shirt and shorts, i really don’t see why people can be spread eagle in there, forcing me to see things i don’t want to see.
Lakisha Evans
6 years ago
I never really cared about weither i went to the womens only side vs the normal side but started going on the womens side and the atmosphere is slightly different for the better and i realize i am more comfortable on that side and prefer it now. So glad i have that option.
zach m
6 years ago
Prepare to pay an arm and a leg for a club that provides the worst customer service. From long wait times to use tour benefits to flat out being ignored by the staff. Find another club to join.