Planet Fitness in Arlington Heights, IL, offers a clean and friendly environment at affordable prices. This gym provides a variety of workout equipment, including cardio machines, massage chairs, and a Spa zone. The staff is attentive and helpful, with trainers like Ryan receiving high praise for their professionalism and motivation. Despite its popularity, the gym is rarely crowded, ensuring members can have a peaceful workout experience.
However, some members have noted issues with the management and customer service, particularly around cancellation policies. The gym is not open 24/7 and lacks some free weight equipment, which could be a drawback for some fitness enthusiasts.
Pros:
- Clean facility
- Friendly and professional staff
- Variety of equipment
- Affordable membership fees
- Helpful trainers, especially Ryan
- Relaxing massage chairs and hydromassage beds
- Rarely crowded, even during peak hours
- Spa zone worth the investment
- Good for both beginners and seasoned gym-goers
- Enjoyable, non-judgmental atmosphere
Cons:
- Inconsistent management and customer service
- Not open 24/7
- Limited free weight equipment
Location / Contact
- Address: 50 W Rand Rd, Arlington Heights, IL 60004, United States
- Phone:+1 847-749-4212
- Website:planetfitness.com
Rating Stats
Reviews (120)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 120 reviews.
The address is: 50 W Rand Rd, Arlington Heights, IL 60004, United States .
The contact number is +1 847-749-4212
This service is listed under Gym .
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Alan M
2 years ago
Overall a good experience here. Locker rooms are well maintained most of the times. The staff I noticed have been on their phones alot and not keeping up with general upkeep like making sure paper towels are stocked at the various stations.
Derek Williams
2 years ago
Gym was nice, had a great workout, staff super friendly especially Kelly, she's the best!!! But the reason for only three stars, the shower curtains had mold on them. I advised the workers and said they'd take care of it. Hopefully they do!!!
Lenny G
2 years ago
It's clean. That's the only good thing I can say. I've been to 7 Planets and this one just has a dark depressing vibe. As soon as I walked in the front desk person looked absolutely miserable to be there, and the rest of the place had the same vibe. It was odd.
Daisy Gama
2 years ago
It’s a decent gym for the price. Machines don’t get fixed right away but the staff is nice and it’s clean for the most part. Summer is my least favorite time to go because they have teens working out for free I believe. They come in groups and just sit on the equipment while they talk or use their phones. They also don’t clean. Other than that I like it.
Peter Drummond
3 years ago
Checked out the place to see if it was a ny different from the one at home it wasn't much different very clean staff was accommodating to questions good staff
gaby casillas
3 years ago
Very friendly staff, very clean, nice layout and awesome hydro massage bed!
Kristine Dela Cruz
3 years ago
This gym is clean! I have been to a few dirty locations but this is by far my favorite 😁 …
Michael Moore
3 years ago
Planet fitness is one of my favorite places to work out I like to cleanliness and the professionalism of the staff this is the place to be it’s inexpensive health-conscious and have great service.Michael
Luna D
3 years ago
There’s like 4-5 people standing in the counter and there’s no paper towels in any of the stands to clean the machines. Ridiculous. Someone needs to get these people trained.
Alex A
3 years ago
I come to this gym about 4 days out of the week then suddenly today the front desk people are harassing me about my I.D normally the staff are really friendly and I never have any problems please take a closer look, open those eyes before you decide to say someone isn't who they are