Gold's Gym Austin Highland

This is one of my favorite gold's gym in Austin. I love the wood aesthetics and they have all the standard free weights, machines and cardio machines. They also have a pool but during my latest visit the pool was closed.

My review of this gym is 5 star solely on the great customer service I received today by Carlos de Diego. Upon signing up it felt like I was extracting information from the front desk. I didn't get offered a tour and when I asked for one I wasn't given one due to being short-staffed apparently. I unfortunately joined bc it's most convenient & affordable. I do not like that the machines stink. I don't think the spray & paper towels are cutting it..however, today, Carlos made sure I got the tour, he was very concerned about my regrets of joining and went over and beyond to ensure I had a great work out! We need more staff like him in the front! Great job Gold's. 👏

New and roomy with a great layout. Cardio options downstairs and up as well as a cardio cinema. Additionally the weight machines and free weight areas are very large and well maintained. Top it off with a large Gold's Fit studio, stretching area, fitness class room and cycling studio and it is no wonder how popular it is after all these years.

I walked in July 2022 to resume my fitness goals with a personal trainer. Met Carlos Mayfield and found an awesome trainer in him. The GM is always smiling and ready to answer any questions I might have. Carlos continues to encourage me daily and helps me maintain focus on my fitness journey! Thanks Carlos, and the Gold's Gym Team!

BE AWARE OF THE CANCELLATION PROCESS.They do not tell you this when you first sign up, but you have to EMAIL the manager. It's a shame because you can sign up in person, so it seems so obvious to be able to cancel in person. This has turned me off completely so will not be rejoining any Gold's in the future.

It's been since the start of the pandemic that I have set foot at this gym. They seem to have brought in new equipment and it was pretty clean. Good crowd for 5:45am work out. Be seeing more of you now!

I don’t even know where to begin.AC in the mens restroom has been broken for months so they just have a big loud fan in there instead.People think the parking lot is a trash can for their fast food bags. (Lol at the gym)People steal things from the cubbies, lockers and cars.No hot water.Equipment is old and at times feels unsafe and looseShort staffed alwaysNot gonna lie this gym has a ton of potential and love the location. At the end of the day, this 100% a full functional gym. it just needs some serious TLC and to set better expectations for gym etiquette. Emails might help or more signage. Just get in and get out. Make sure you’re stuff is locked up or don’t bring it at all.If the TLC doesn’t work than how do I nominate this gym for undercover bosses to work out here or a episode for queer eye.Thanks hope you get better golds :)

Great gym! Lots of machines and weights. A little packed now that the new year just passed but still a good place to workout. My favorite Gold's location in Austin.

The gym itself is fine but the showers have sooo much mold. They have told me they can't remove the mold (which is just a lie) as I've brought cleaner to test and in the shelf, you can scoop it out with just fingers.It also smelled like sewage today and the front desk just said okay when I brought it up.

The front desk guys haven’t been the most attentive or friendly for three occasions now. I’m new to the gym, I attempt to speak with them to ask questions and they don’t acknowledge you or rush you to get back to their personal conversation. However, the gym itself is great!!