Bay Club Portland

Summary: Overpriced; terrible childcare; arrogant/apathetic management. If you are thinking of joining the Bay Club, I would suggest looking at all other gyms and options even if they are less convenient and especially if you have young kids. We were excited when we initially joined, but our experience with their childcare was shockingly horrible. Too often we would watch our young daughter on their video monitors showing that she was visibly distressed, and the employees would just walk by her, showing zero concern unless she had been crying. We had a far, far better experience with the YMCA and their childcare team members. When I talked to certain members of their management team to voice our concerns, they were defensive and completely unapologetic. Even though I gave them my wife's phone number for them to call her and get the complete details of our concerns, they said they would but never did. The arrogance of Bay Club's management, childcare, and customer relations is horrible. I could go on and on, but frankly, I've wasted way too much time and tons of money with them already.

The facility looks nice. They clean it and work on it even while you are working out - you do not matter - the facility does. Organization is another matter. If you join do yourself a favor and read the membership guidelines. Just an example if you need any change you have to tell them a calendar month in advance so if you request a change January 2nd it will be effective March 1st. If they need to make a change they do not even have to notify you. I've been with the ClubSport I think since 2012 but after bay club bought it I am leaving. It was a good gym close to home while it lasted. No more.

We loved this place when it was Club Sport, but now that its Bay Club, we hate it. They have increased our membership fees an absurd amount to match family membership rates in California. News flash, this is Portland and I won't be paying over $300 a month to go here. Especially when we have other options for better prices and that come with better amenities, better service, and better facilities. Service has gone down. The restaurant is poorly managed and you're often waiting for someone to take your order or get your check up to 25 minutes. Plenty of other options nearby that we will be looking into. Even the price of a smoothie is out of control.I would avoid this place and look at other clubs.

Has gone to pot. I used to love it here. Prices went up last year without notification. Going up again in 2020; making it a 25% increase over 2018, and since then we've seen a decrease in staffing, a decrease in friendliness, a decrease in service in the restaurant, a decrease in cleanliness in the locker rooms. Prices have increased for some classes as well. It used to feel like a country club. Now it feels like an expensive 24 hour fitness. Feels as though Bay Club has made the calculation that they can cut costs and raise prices without enough attrition to affect bottom line. I used to recommend it to all of my friends, but would never do so now.

I have been a member of Bay Club for well over 10 years. I remember when the facility was originally a Costco, then Sports Nation, then Clubsport and more recently Bay Club.As a premier fitness facility it caters to those looking for a gym that is more lifestyle than just a workout facility. It includes a rock climbing wall, restaurant, indoor/outdoor pool, racquet ball and basketball courts. It is extremely kid friendly and I would say most of the ppl that I know who go here are families with children or who are retired. It is not a meat market by any means.However with Covid, Bay Club has had to revamp the gym to fit within CDC guidelines. Being curious by nature I went on their first day reopening.The gym has a new online scheduler where ppl have to sign up in advance for their workout time. You are limited to a 1.5hr workout session. This helps with control the number of ppl in the facility. Check in was a breeze with the App and they cordially checked my temp and asked me the typical fever/cough/chill questionnaire.Locker rooms didn't have most of the normal amenities. No showers, sauna or sitting in the lounge area in the men's locker room. Pretty much you can only use the toilet and wash your hands in the locker room. They had a designated person there cleaning everything I potentially touched too.There is social distancing tape everywhere to help with flow of traffic. Then there are workout areas that you can pick to workout in. Once you pick an area they request you stay in your designated zone. You can move about into a different zone but it is best to stay in one area. I was doing cardio so I chose an area with a bike and light weights all to myself.Everyone there was extremely helpful. All employees wore PPE and were constantly cleaning equipment. It is recommended guests wear masks but it is not required.There were stations for patrons to sanitize their hands but no cleaner for them to use on equipment. I felt the zone I chose was extremely clean and when I left I let one of the employees know and he quickly went to spray it all down.Overall, I am impressed with how Bay Club has responded to the Covid situation and new guidelines. The club has always been clean, one of the reasons I enjoyed going here, but they have taken this to a new level for our safety. I appreciate that.

Great place with wonderful personal. Enjoyed massage so much. The place is quite and perfect for everyone.

Was a member and never will be again until the staff treats kids with respect. Nice facility but horrible staff. Not a fan of this club.

great place for families!! amazing variety of workout areas, and fun classes to take for everyone. staff is very friendly.

This is all based on their Operations Management. The only place around town where you will be illegally parked on. They say just because they are on private property that they can illegally park cars. I'm her to inform people that what they are doing is no legal. Nothing is stated in ORS 811.560 where just because you are on private property you are exempted from following ORS 811.550 place where stopping, standing, and parking are prohibited. In fact they within 50 ft. of a railway, have active crosswalks, and have stop lines to control traffic they must follow this law. They say they can't park customers on the side street, which they can, there are no posted signs that says you can't and the street wide enough. I see the athletes next door park on the street all the time. I also took the liberty of reading both Tigard's and Tualatin's Municipal codes regarding illegal parking on private property and once again just because they are on private property doesn't exempt them from the law. If you find any other information, whether right or wrong, please correct me or add to this. From what I was able to find between local and state municipal codes I didn't see an exemption for illegally parking on private property.

Warning! Bought out by big box corporate company. Cannot talk to a human once you join for anything. Human standing in front of us told us to log onto the app and submit a ticket?! 24 hour business would be a better choice. Service industry with no service.