24 Hour Fitness

Horrible service! Elena, the “manager” was very rude, unprofessional and unapologetic! 24 hour, if you’re going to have employees who have no common courtesy, hire more employees who can relieve those who are overwhelmed and bad-tempered. Elena was checking in members, folding towels, handing out driver license while ignoring issue at hand. She smirked throughout the entire conversation, and ignored most of what I was explaining to her. Not to mention, 24’s customer service reps are incompetent and apathetic.

Best gym I have ever gone to, the staff are friendly and very helpful and best of all they great you with a smile and treat you like family. This Will definitely be my home gym (Burbank 24) for a very long time. These guys rock!

Just awful location. I've been to the Pasadena location and just moved away from the Northridge location. I was not a fan of the Northridge location because of how disgusting it was, this location gives me a whole new perspective. The locker room was disgusting and saturated throughout with water on the ground, you couldn't change without getting your socks wet. The whole place smelled terrible, it was hotter than the other locations, and parking was terrible and confusing. I cannot recommend less.

Great selection of workout equipment: cardio, weights, weight machines. Helpful staff most of the time. It can get quite busy depending on when you go. Parking is hit or miss. It has a small lot in the back and some street parking available. There is a pool, sauna, hot tub, and basketball court.Membership prices are a little higher because of the extras. See if you can start a membership while there is a deal like no initiation.

I went there with a long time member to workout and see the facility...the membership cost has gotten more reasonable, being only 25-30 dollars more than where I'm currently at (my gym does not have a pool, which is a little drawback). The manager on duty told me I could either pay 25 dollars for the day, or get a 3 day pass for "20-30 minutes" of my time. Who wouldn't want a 3 day pass for only a minimal amount of time? Needless to say I didn't get the tour or talked to about membership because while the sales manager (who was very nice and apologetic about my wait time) was working his butt off, the "manager" sat at the front desk just folding towels. There wasn't another sales person available...at 3 pm. After waiting for 20 minutes (even had time to use the restroom), I finally paid the 25 dollars and went to workout. The facility itself is okay...the machines are extremely weird (I've never seen a machine where the seat moves with you while targeting a specific muscle group), it was very humid within the facility, the staff wasn't that friendly (with the exception of the sales manager...I even got scowled at a little by a girl collecting towels), and it's a LOT smaller than it looks. I'll stay where I'm at...the people are friendly, it's spacious, and well organized.

The spa needs to be checked out immediately. Suddenly without notice, the steam room hours were deducted two hours before its original turn off time. This does not help your overcrowded gym that already had a wide range of issues. I would have these spa hours extended to give the later members a chance to spread their hours conveniently without leaving us all cramped before 9m! The front desk always has their own list of excuses, pathetic.

I would've put 5 stars if this gym wasn't to crowed in the late afternoon's.best time to go is in the early morning hours or from noontime to 4pm. After that, forget about it, to crowded for me! But otherwise a great gym to workout!!!🏋️ …

Needs more stairmasters. Only 4 and at least one or more usually out of service while tons of ellipticals sit unused. Many complain and they do nothing. I drive to another town because its so unreliable. And BTW, last time I was that 4 showers were out of service....

Plenty of equipment but also draws in plenty of people. This gym advertises a pool, but it's very small at just 3 short lanes and is *always* full. Would not count on getting any laps in here.

One of their larger gyms, equipped with a cool, fenced off, roof top basketball court. Usually a wait for machines after 4 pm. Cleanliness is good too