Planet Fitness

This Planet fitness wants the customer do all the work to get checked in up front and when the customer does not understand the stupid technology they all set behind the counter and laugh underneath there break at you. The professionalism at the Planet Fitness on Del Prodo store is far better. I will never go back to this location

Great staff, great atmosphere! It gives you a small gym feel, but with a large reputable organization backing it up. Most definitely the best deal in fitness clubs anywhere. I love it here!

Excellent customer service. Love the massage chairs afforded to Black Card members. The Circuit makes a 30-minute workout worthwhile and fun! Nice air-flow, good music and ESPN on the TV!

The great thing about this place is the fact that they inexplicably live up to their promise of coming to workout without the judgement. It is a gloriously clean facility that cares about its clients and they are excited to prove it to you. I have never, throughout all the many times I've been here, heard a negative comment come out of ANY of their staffs mouths. It is their policy to protect their clients from negativity. You come to work out and thats exactly what you are going to get. I've noticed that at alot of gyms, the customers come in dressed in all brand new gear and they spend their time flirting with each other. You came to Planet Fitness to workout, let's get to it!!

I'm kinda upset with the new staff they hired here. I absolutely love this gym I've been coming here for a year and half I chose the North ft Myers one to because it works with my busy work schedule being open 24-7. But I as a black card member I reserved a hydro bed at 1:01pm for a bed at 1:12pm. So I was waiting to see which bed to jump on. Told me it's gonna be 20 mins from the time I reserved it.i swear if I go up their in 20 mins and the bed is being used I'm calling corporate. The last few months I've been coming here I've seen so many people canceling their membership here now I can see why. I miss the old managers!

Don’t get me wrong it’s a really nice gym, everyone is nice and very helpful but I am so annoyed. Last year I had to move to Georgia and then someone stole my debit card so I canceled that card. My membership was still connected to the card but was not being paid. I moved back and paid what I owed not once but THREE times. When I went to cancel I was told I STILL owe. Paid for a fourth time and canceled. Fast forward to today and I was charged $41.78, so I called and for some reason they “don’t have any record that I paid anything today.” So where is my money then? Absolutely terrible payment system

Well, we just started here as black card members once everything reopened. The facility is clean and very nice. No complaint with that...However. The staff is the most undertrained I may have ever seen. I’m talking about behind the front desk. I realize most are likely new after reopening but TRAIN THEM. 4 visits. All different employees. Always bewildered. No supervisor to be found.2 people behind the desk could not figure out how to schedule us on the hydro massage. That’s their only job is to check in guests and assign black card area reservations. The blame here is strictly management.We are going to try the location in the Cape. Hopefully better.

We highly recommend this location. The staff are very friendly and helpful. Lots of machines and not too crowded.We joined for 4 months while we were in Ft Myers. The club is very clean, the staff worked tirelessly to keep it spotless. They even made sure the shoe treads were clean on the elliptical machines. The equipment is in good shape and we didn't see anything sit waiting for repair for very long, if ever.If you want a clean place to work out and a reasonable cost then don't bother looking at the competition. I can say from experience you will find them to be very dirty and not well kept up.

In two years, I never used the facility. I signed up online and when I got to the Cape Coral location to pick up my card, the people were so put out by my presence that I didn't even enjoy the thought of going back. Then the NFM location opened in time for me to close the account. However, I will say BRIAN was the nicest guy on the "Planet Fitness" when I stopped in to close my account. Kudos to Brian. Brian is 5 stars!

I have done a lot of travel and been to many Planet Fitness locations. Most locations are essentially the same, with the exception of the locker rooms and showers. This is one of the best locations. It has good water pressure and actual hooks to hang your towel. If it had separate dressing areas attached to each shower it would rival the best marinas I've been to. I've never been to a Planet Fitness location that had attached dressing rooms so 4 stars. That's something that corporate Planet Fitness headquarters should look into.