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Fitness Connection, located at 2810 E Trinity Mls Rd, Carrollton, TX 75006, offers a spacious and well-equipped gym environment within the Mills Pointe Shopping Center. Their attractive $10-a-month fee stands out, making fitness accessible without breaking the bank. The gym boasts a variety of amenities, including a private women's workout area, a sauna, and extensive weight training equipment.

Customer reviews highlight both the positive aspects and areas needing improvement. While many appreciate the friendly staff and clean facilities, complaints about the equipment's maintenance and difficulties with the cancellation process are common. Overall, Fitness Connection provides commendable value, but potential members should be aware of possible inconveniences related to customer service and policies.

Pros:

  • Affordable monthly fees.
  • Clean facilities.
  • Friendly staff.
  • Variety of equipment including cardio machines.
  • Private women's workout area.
  • Well-sized facility.
  • Includes amenities like sauna and rackets.
  • Easy sign-up process.
  • Reasonably crowded during off-peak hours.
  • Convenient location within a shopping center.

Cons:

  • Equipment maintenance issues.
  • Complicated cancellation process.
  • Inconsistent class schedules.

Location / Contact

Rating Stats

3.1

out of 5.0

69 reviews
5.0
8 reviews
4.0
12 reviews
3.0
8 reviews
2.0
23 reviews
1.0

Reviews (120)

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Not worth being a member when staff does not let you know about fees or yearly memberships when your a long time member a simple courtesy reminder would go a long way. Staff is always busy with others and they don't acknowledge that they will be with you. Bad customer service when your trying to break membership and have you locked in for another year when you hardly even go.

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I absolutely love this gym and I cannot believe all the hate on here. This gym rocks, the staff is so nice to me, and the cardio machines especially are top tier. Other fitness connections don’t even own the machines this one does. 5/5 stars I’d totally ignore the comments this place is packed for a reason.

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Membership plan is very affordable. Smile face is ready. ♡♡♡♡

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Clean, friendly staff, love the sauna. Wish they had pilates classes and a pool.

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Best FC in the DFW area. Why? Because I met my husband there. ♥️ Like, my literal husband. We’re getting married this July! 😊Also, we never had any issues at this property. Crowded sometimes? Yes. However, it’s still a very nice sized facility with a great staff!

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Their class schedule is very unreliable! It’s the second time in one week!!! that cycling class was canceled without notifying members before they take the time out of their day to drive to the gym. The website isn’t updated nor do they send out emails. That is very unprofessional. People have jobs and time their day.Canceling a cycling class because of a power outage (earlier in the day) is no excuse if the regular gym floor is open as the bikes don’t need electricity. This is absolutely ridiculous.To put this in numbers, in the month of June 25% of their cycling classes were canceled without prior notice but the month is not over yet- poor management.

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Decent equipment, clean, but the lighting on the basketball court is horrible. I’ve seen better lighting during the previews at a movie theatre

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Good price ($10/month + $50 startup fee during sale) but the gym becomes borderline unusable from 6pm-close on weekdays with the crowd. You’ll usually have to wait a while for a bench or hang clean station and even if you get one, the weights and clamps are always scattered across the gym and there clearly aren’t enough for each pieces of equipment. Even the sauna gets too crowded to use during these hours giving you no choice but to come in early for an efficient workout. Bathrooms are also messy at times but usually not a huge issue. If you just need a cardio routine, this is a great place to go as there are always several types of cardio machines available, but weight training here isn’t the best.

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I like this gym I really do. But some staff members need to do their jobs. There’s weights in the locker room, there’s weights upstairs, there’s weights everywhere but the racks. And the ones on the racks are never the right ones. No one reracks right and staff needs to address this. After you’re done with free weights, you’ll spend the remaining 50% of your workout waiting for a machine to done being used. I spent 20 minutes waiting the ONLY Smith Squat to come open. Nope. There needs to be SOME sort of staff member walking around making sure everyone is able to use the machines and there’s no one horsing around and sitting on the racks and preventing others from using it. Either add more machines or more staff but just because it’s a cheaper gym should not mean quality and experience should be sacrificed.

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Gym is dirty, sauna is disgusting. I was over charged and they just acted like it was only 10 bucks so I should just be ok with it and wouldn't refund me. What a joke!

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 3.1-star.

This business has 120 reviews.

The address is: 2810 E Trinity Mls Rd, Carrollton, TX 75006, United States .

The contact number is +1 972-416-2200

This service is listed under Gym .

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