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Orangetheory Fitness in West Cary, located at Parkside Town Commons, offers high-energy, fast-paced workouts ideal for those seeking motivation and a comprehensive exercise regimen. This studio is renowned for its dynamic coaches such as Meredith, Deuce, and Karen, who are celebrated for their exceptional energy, engagement, and individualized attention. The enthusiastic front desk staff contribute to a welcoming and friendly environment, ensuring an enjoyable experience for all members. Classes are easy to schedule through the app, and members appreciate the varied, never-boring workouts, clean facilities, and upbeat music. However, some reviews indicate dissatisfaction with the administrative process, citing issues with billing and inadequate information transparency.

Pros:

  • Great, motivating coaches
  • Friendly and welcoming front desk staff
  • Clean and well-maintained facilities
  • Varied and engaging workouts
  • Easy class scheduling through their app
  • Positive and energetic atmosphere
  • Helpful and encouraging staff
  • Classes that fit into busy schedules
  • High-energy music during workouts
  • Consistent positive feedback from long-term members

Cons:

  • Complaints about billing and membership policies
  • Issues with incomplete or incorrect information from staff
  • Some negative experiences with customer service

Location / Contact

Rating Stats

4.5

out of 5.0

12 reviews
5.0
1 reviews
4.0
1 reviews
3.0
2 reviews
2.0
74 reviews
1.0

Reviews (90)

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OTF is different every single time you go. I was in need of a workout that really pushed me and helped me shed the baby weight while having fun. OTF is just that. This studio is amazing not just for the workouts but the staff and coaches are amazing! They remember me every time I walk in and the coaches know just when to push me as I am giving up. Highly recommend if you are looking for a workout to tailor to yourself.

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Love this studio! They have lots of fun themes, amazing coaches, and a great staff team!! Orange Theory workouts are challenging and always changing, which I love! Keeps you interested and working hard!!

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I usually do not review about places, but i must to do this to express my gratitude towards amazing people I met in the last three months..What an amazing place to do workouts, the coaches are motivating and the front desk girls are very …

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My neighborhood gym that is so accessible. If you know anything about OTF on other cities, I feel blessed that I get to go there without trampling over other eager gym members. See y’all early in the morning!

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Kept billing me for months after I informed them that I had surgery and could not exercise First they draw out the cancelation by forcing me to come in person to fill out a form. Then, they said that the charge would go through for another month. After 2 months, they "downgraded" the membership instead of canceling it. Today they said that have to go down there again and fill out the from again so that they can only charge me for one more month. Terrible people who use "official policy" to fleece customers. It is too bad, because it is a nice class and I was looking forward to getting back into it after my recovery But who would want to do anything with a business that is based on scamming people.

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Can't say enough positive things about this place! The staff & coaches are awesome, the workout is challenging and rewarding, clean facility and super fun community. This team has pushed me more in 3 months than I ever have in my adult life. Looking forward to the dri-tri at the end of the month!

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I have been with OTF for about 5 months now, and I’m hooked. If you lack motivation or don’t really know how to make your gym time productive – OTF will solve all your problems. Their concept of group personal training is so genius that I wish I had come up with it myself lol. It’s a place for athletes, couch potatoes, stay-at-home moms, or work-a-holics. If you’re like me and your day starts super early and ends at super late – no worries, there are 5am and 6:15am classes! And I get more done in an hour at OTF than I was achieving in 2-3 hours on my own at other gyms. Seriously, no matter the day or the workout or the coach, I am always guaranteed to burn twice the calories I was burning working out on my own. I enjoy that I don't know what's expected from day to day, so I can't pick and choose the work out. That ensures all of my body is getting its fair share of work. I also like that the coaches are so encouraging and dedicated to success of all the Orange Theor-ians! They correct your form, push you, verbally reward you and even check in to see how your weekend went lol. The front desk folks are super friendly and efficient as well. I can definitely say that they spelled out all of their policies in black and white when I signed up for OTF. I was made aware of late policies, missed classes, canceling, freezing, you name it. They haven’t misled me or tricked me out of money, and I have overslept and been caught in traffic once or twice. It is what it is. They hold you accountable. You have to know what you are signing up for…I know what I signed up for, and they’ve stuck by every word. Good job guys!

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OTF West Cary is a great community with challenging workouts and a really clean facility. (Brenna is a fantastic coach!) I love the different events OTF West Cary hosts, such as "meters and mimosas" and other fun social bonuses. It makes OTF feel more like a treat, rather than just a fitness class.

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I have been a member of OTF for 2 years & for over a year, I have made a serious commitment to exercising regularly. I recently joined the West Cary location (3 months ago) & have been so happy. OTF is a great workout with a variety of total body routines that target the heart & muscles (cardio & strength training). The staff is friendly & helpful and I always look forward to getting a great workout here. I feel SO GOOD both physically & mentally! Thank you OTF!!

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I love this place. The workouts are awesome, the sales staff is excellent: Brianna, Paige, Madeline, Rachel, Jackie, and Ashley. The studio manager Katie is amazing. I cannot write enough wonderful things about this studio. The coaches are amazing.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 90 reviews.

The address is: 1204 Parkside Main St, Cary, NC 27519, United States .

The contact number is +1 919-234-7454

This service is listed under Gym .

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