Crunch Fitness - Clarksville

The gym itself is a great facility as far as available equipment and space. I cant speak to group ex as i havent tried it.. However, the staff leaves something to be desired. Weights don't get re-racked, the cleaning doesn't really happen and some of the locker room lockers are already broken. Standing at the front desk and waiting for assistance takes awhile and then the staff isn't the most friendly.

My wife cancelled her gym membership back in March and has not received a cancellation email or any documentation that stated that it was cancelled although this has been talk about on many phone calls. She told them that she is a traveling nurse and that it is really hard for her to come back into the gym to cancel (AGAIN). Chris, the manager at the time, told her that she would have to come in or they could not legally cancel her membership and they couldn't reimburse the money that was taken out of the account although my wife had called multiple times. We are to the point of getting a lawyer just to cancel the membership and have the money that is owed to us given back. I am disappointed that my wife trusted a gym and has had such an uncomfortable experience especially while being stressed as a nurse. There is terrible management and the employees don't seem to care about they hard work others do and then come make their health better at their gym. Please don't go to this gym and have the same issues as we have. My wife is very distraught over this and is now having to take time off work to handle this issue. Very disappointing that this is how you treat your customers.Jason Reichert

This gym is great but it hasn't been open for a year and it's already falling apart. I come to this gym because it has sauna and it's a mess, the door is falling off the hinges, you can't tell what color is the floor it's so dirty, I've seen cleaner bathrooms in a gas station, they charge a none refundable "maintenance" fee but nothing is been maintained, I can be a real a**hole and call the health department but I don't think is going to do anything until the hire the proper personnel to run it.

Crunch fitness promotes a great atmosphere, but the communication is extremely poor. I had two aspects of communication. One aspect was signing up to be employed. I was contacted for an interview. I was hired in and followed up by an employee who was my supposedly "team lead." He contacted me and gave me a link to Groupon and then told me my training days. When I arrived for training, I was told that the training sessions ended and that I would be contacted to let me know when I can start training. I never was contacted. I reached out to Adam, and he never responded to me. The second aspect is dealing with the gym membership. Because of the poor communication with the hiring process, I was totally turned off of being a member at crunch. I canceled my membership. The head manager assured me that there were no strings attached to canceling the membership and effectively immediately the membership was canceled. A month later I was still charged a fee for a extra month. Great looking place but extremely disorganized in the beginning phases. Hopefully things have changed.

I am not one to get on and write reviews but my experience with the team at Crunch and the facility has been so worthy of my review. The management team is above 5 stars! The gym is imaculate and the customer service is the best of any gym I have been a member of. I tried Crunch before in another state and was hesitant to try it again when I moved here. I am SO glad I did! Thank you Crunch of Clarksville for changing my opinion of Crunch and restoring my trust!

This is the most positive and motivating gym experience I have ever had. I look forward to going to the gym. Equipment is always available because they have so much of it. The variety of classes and the fact that they rotate the times is great. I love being a member of Crunch!!!!

There’s a girl who works at the front desk named Haley, (red hair/glasses/bangs),who gave my boyfriend a hard time when he was trying to use his guest pass. She was rude to us for a couple weeks and denied our entry to the gym; we had to call Crunch management in California to get the issue sorted out. Not sure what her problem is—all of the other staff members are extremely nice and I love working out here.

Charged me TWICE, for $480 each time, for personal trainer fees when I didn’t sign up for that, one of those times is AFTER I cancelled my membership. Went in the 1st time for thay and they said they got it fixed. That was a lie. They said they didn’t know what happened with one of their trainers. That was a lie because they fired her. The machines are constantly broke. The sanitizer spray and paper towels are constantly unavailable. Workers have too big of an ego or maybe just don’t understand how to work properly. Main Management doesn’t seem to understand how to fix problems in their own building. I would not recommend this gym unless you don’t care about your money and don’t care about having machines be broke all the time with no plan to fix them

From the 1st moment I walked in I truly felt like family. Although I spent 2 weeks as a guest of a member, in that 2 weeks I've never felt more at home with a gym in my life. In the past I've tried other gyms and I always just felt like a number. Here at Crunch Fitness it's like the staff care about the people that come in. They are very informative and very helpful when it comes to questions being answered and I definitely would recommend them to anyone looking for a gym home.

OMGOODNESS, this play is great! So many pieces of equipment, never have to wait, trainers, front desk staff, management are super friendly and attentive! They have everything I could ever want from child care to saunas! So glad this place opened in Clarksville, just what we needed. Very happy with this gym! I felt very comfortable from day one!