Orangetheory Fitness

Do not come here! The white male receptionist at the front desk loves to have his power trip. This place likes to start classes earlier than scheduled and has the worst customer service.

Thank you, Marcus! Keep crushing your workout goals!

Great studio been member since before Covid. Liz is a breathe of fresh air and does an great job so glad she is at this location

Thank you, Jennifer, for the excellent rating!

For a short time, we were missing some of the exercise equipment. But management listened to the members, and all of the equipment we were missing has been restored!

The staff is very helpful and professional and provide quick resolution for their customer's needs.

Great experience!Thanks for takeing care of Angel he enjoyed the work out!

I absolutely love this place and the positive energy from the team!! Tiffanie and Diana are exceptional! Mandy at the front desk is super sweet, knowledgeable, and helpful!! Go here to workout and feel good. You won’t regret it!

If I could give a -0 starts I would, but unfortunately I am not able to. FIRST, the worse customer service from entitled white people (I can say that being half white) that are boogie with their chest pocked out, as if everyone is beneath them. Completely disgusted and shocked.This is the whole story. On 5/17, I went online and signed up for the class and received at least 3 class asking if I was coming. First they did not even check their database to see that I signed up and completed all that was needed prior to the class, as they called each time with the same question, "Are you interested in the class". Second, I received and email stating to show up 15 minutes before the class, which I thought it was odd as the I was told over the phone to come in 30 minutes before the class. I show up and then she tells me with this unapologetic disposition, "well I cant let you in to the class because you are late." I said the most recent notification told me to come 15 minutes before. Without even acknowledging my confused concern she skips over it and just tells me that I can come to the next class. I told her I am no longer interested as my time was just wasted based off the company's mix communication error on top of that the lack of empathy from customer service.Lastly, I get a call today (5/22), same place calling me asking me about coming to a class and I told her I had a horrible experience and I began to explain why, she cut me off and did not allow me to finish and said "oh yeah, that is our policy, and that is an automatic email that goes out". I suggested "Perhaps corporate should correct that so there is no confusion to the clients as I taking my business else where". She interrupted me again and said "Oh well, we do not want your business anyways" and hung up on my face.For me to make the time to write this, this has to mean something HUGE. I value my time mostly and definitely my hard earned money, no matter what class I am associated in. I felt undervalued, disgraced and disrespected. I would highly recommend NOT coming here, unless you wanted to be treated less than.

The best!