Planet Fitness in Dearborn, MI, is a convenient 24/5 gym offering affordable memberships with a wide selection of equipment. The gym maintains a clean and welcoming environment, thanks to the dedicated staff who go above and beyond for their members. The facility is spacious, reducing wait times for machines, and includes amenities like hydro massage, tanning, and massage chairs for Black Card members.
However, there have been occasional issues with customer service during night shifts, and some users have faced discomfort due to certain gym policies and personnel. Despite these drawbacks, the gym remains a popular choice for its cleanliness, friendly staff, and value for money.
Pros:
- Friendly and helpful staff
- Clean and well-maintained facilities
- 24/5 availability
- Affordable membership rates
- Spacious environment with good machine availability
- Hydro massage, tanning, and massage chairs for Black Card members
- Positive atmosphere
- Dedicated trainers like Andy
- Great location and parking
- Varied training areas and new equipment
Cons:
- Inconsistent customer service during night shifts
- Some staff can be unprofessional
- Not open 24/7 as advertised
Location / Contact
- Address: 24411 Michigan Ave, Dearborn, MI 48124, United States
- Phone:+1 313-789-5500
- Website:planetfitness.com
Rating Stats
Reviews (110)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.3-star.
This business has 110 reviews.
The address is: 24411 Michigan Ave, Dearborn, MI 48124, United States .
The contact number is +1 313-789-5500
This service is listed under Gym .
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D McLean
2 years ago
Used the treadmill yesterday. There was a squeaky sound. The machine appeared very worn out. Could use an update?
Walter Dinda (Walt)
2 years ago
Great equipment, open 25/5, clean ,secure, adequately managed.
Isaac Morales
2 years ago
No longer 24/7 should mean what we shouldn’t be paying full monthly fees. I signed up when 24/7 was accessible 7 -8 years ago
Benjamin Blostein
2 years ago
Wish they had more free weights/ dont have a leg press machine, but seems less crowded then a lot of other planet fitnesses are. They dont have protein shakes for some reason.
Rayme Burton
2 years ago
The staff is very friendly. They greet and say good bye every time. The gym is kept up well and the trainer Andy is thee best! I'm so glad to know him. I look forward to working out now and it feels great!
Ahmad Boulbol
2 years ago
Brad was amazing at the front counter. The place is spotless. Hands down cleanest location.
James Brown
2 years ago
Great location. Always clean. Friendly staff
Pokie Roberts
2 years ago
Good place but they got at least 3 of every machine but only one ab cruncher in the whole place 🤔 …
Rebels united
2 years ago
bad Customer service, mainly at night 9pm or later, I enter and one of staff pretends to be talking on phone and never bothers to scan my code, just keeps looking at me. Which is disrespectful, it just takes few sec to bring the scanner even if he is talking on the phone. Second thing is some don't greet us when we enter or say good night when we leave. Train some of your night crew there on customer service.
hani isa
2 years ago
Great staff, one of the best if not the best PF I’ve been to.