Texas Family Fitness

If I could give it 0 stars, I would. Although the facility is clean and well--equipped, TFF is nothing short of a scam. I signed up for a membership and asked repeatedly if it was a two person membership, of which the employee who signed me up said yes. Fast forward two months and I'm denied entrance because they said it was a one person membership and that I was only on a guest trial. After being on the phone with a manager, they insisted that I wasn't mislead and tried to make it up by giving me a free month, but would charge $30 more than my original quote for what I thought was a two person membership in the first place. After moving around the country and signing up for various gyms, I've never encountered one as malicious as this one. They make their money misleading vulnerable people by drawing individuals in with initial "good" deals, then hiding fees underneath their illusive wording and contracts. The convenience and "low price" of this gym is not worth their deceptive practices. NEVER COME HERE!

Cancelled the membership for my wife and myself on 10/31/19. Got charged again on December 15. Went back to the gym in Coppell and spoke to Heather (Claims to be the "manager". She's absolutely useless.) Heather said I was still getting invoiced because my daughter's account was still active. My daughter has a lifetime membership which required no monthly payment for the pass 7 years. So why would I continue to get charged for my wife and myself even though our membership was cancelled in October? When I asked Heather, "so my membership is active?" Heather said no. Even though I continue to get charged. MAKES NO SENSE!!! Anyway, another gentleman (I believe his name is Leland) stepped in and we worked this out. He was honest enough to admit that it did not make any sense I was getting invoiced for a membership I no longer have. @ Heather, you have to step up your game if you really want to be a manager. Be honest and ask for training so you can better explain how the business operates. Texas Family Fitness HQ, Leland in Coppell did a great job.

TERRIBLE customer service at their corporate line Nicole refused to be understanding of my situation with regard to the annual fee that I was never made aware of during my covid signup process. She kept saying if there was a mistake you should have let us know 3 days after the contract was sent out. Fortunately for them they took my email down wrong and I was never delivered a contract therefore wasn’t made aware of any sort of annual fee because they conveniently decided to leave that out during sign up process. Really disappointed looking for a new gym now.

I read the reviews before joining this gym. I was a little hesitant about it considering all the payment problems with canceling and everything. They made it very clear upon joining (Heather) on how to cancel my membership and walked through everything over the phone. So far, no complaints from me. It is a smaller gym if you are comparing it to lifetime, LA, or any of the huge gyms but I usually have no problems with getting on machines or waiting to work out! Great so far!

I've been going to Texas family fitness in Coppell for going 5+ years. I moved to Flower Mound 2 years ago but still drive a little out of my way to stay with them. I'm on a sweetheart of a membership that makes the extra five minute drive well worth it compared to the two gyms that are slightly closer. I've never had any issues here. The equipment is well maintained. They swap out for newer stuff from time to time. The staff at the door are always friendly. I've never used the personal trainers but several always say hello and ask how I'm doing or what I'm working that day. Never been pressed about personal training either. Never attended any classes but I see them going on. My only "complaint" would be I've noticed in the summer they can overdue the A/C and it can get downright cold. Which sucks when you've worked up a good sweat. I personally would rather it be a sauna in there. It's the gym.. I want to sweat and be be uncomfortable but I get it..

I liked the facilities, though a little crowded it was ok. My problem was the same as many have reported, charges on my credit card after quitting the gym. Called a couple of times, they said they would return the call, but nothing ever happened. Had to deal with it through my credit card company, and start the dispute process. Do not recommend. An otherwise good experience, had ended up as an annoyance, with multiple calls and emails.Edit 09/02. The owner reached back with a message, just to keep ignoring me. Empty words with no actions. Bad management in trying times. They are refuting charges and keep trying to charge me 5 months after quitting. If I start walking to the gym every time they keep charging me I'll do a better workout than what I ever did there. This is not the attitude that will keep you in business in today's world, and be sure that when it happens, it was all brought on by yourself.

The ladies restroom is being remodeled. It would have been nice if someone noticed I was in my work clothes and caring a large backpack to change clothes and said," the ladies changing room is being remodeled, we don't have showers at this time." But no one did. When I came to the front desk, they said you can go next door to change our go through those double doors and use the nice facilities we have set up out back. NO THANK YOU!! The remodeling should be happening at night when no one is here.

Okay so I just toured this gym location with Adam and I gotta say I loved every aspect of this gym. Adam did such an amazing job showing me around and making me feel comfortable to my potentially second home. (Thanks Adam! You were awesome!) Unfortunately I will not be joining this facility due to a couple recent reviews. Which I had openly discussed with Adam while we were there. As a woman, a mother and a wife I feel a little uneasy with a family base gym facility I’d have to worry about someone trying to pursue my husband. Don’t need that drama. Lol. So once again I can’t thank Adam enough for the time he took to show me around and feel welcome. But this is not the gym for my family and I.

I honestly don’t get what everyone complains about. For $10 a month you get what you need. The gym is clean and the machines are new, now could it be better? Yeah I’m sure but then the price wouldn’t be $10 per month. Is not a bad gym at all. Is a bit far from home but definitely better than an apt gym.

I do enjoy the classes they offer. Showers are hard to use with no benches or chairs to use for your clothes. But my most concern... And why I stopped going to this location is because the staff in the childrens area are rude and unprofessional. Twice I've had two different times where I spoke to the manager. Once in the morning and a different day at night. The manager said he would speak with the ladies but the second time was enough for me. I wanted to quit. But my husband said there are different locations, so We now go the extra miles to the Colony location. Where the ladies there Are 💯% better. Friendly and professional every time.