Texas Family Fitness

I had to move out of state immediately back in late 2019. I called to cancel my membership in March 2020 but due to covid I couldn’t access a post office to send a certified letter from Michigan. The guy I talked to said he’d escalate it and have it taken care of by a manager due to my extenuating circumstances. WRONG. A year later, and I’m still being charged $55 a year and $10 a month for a gym membership that’s over 1,000 miles away. It’s 2021!!! Make it easier for people to cancel their membership SAFELY and easily. Oh and calling corporate? What a joke. No one answers and the “mailbox is full” so I can’t even leave a message.

I have been a member her before and just recently rejoined. The staff here is absolutely amazing. For the first few weeks I didn't know who exactly management was because every single person treated me like family when I walked in the building. Specifically Prav and Casey notice when I'm not here and always keep me accountable and coming back. Never been a part of a gym like this. I can say that I will not be going anywhere anytime soon!

Due to covid closures I put my gym membership on hold instead of canceling for 4 months. Prior to the hold ending I wanted to cancel my membership and was told I needed to cancel in person. A week later I received a text message I had owed 2 months of dues and my card had been declined. I spoke to a manager on duty who checked my account and stated I did not owe 2 months and there was no decline/fees on my account. And I only owed for ONE month as it was the day before I was to be charged and I needed to give a 30 day notice of cancellation. I went later that week; January 12th, to cancel my membership only to be told that my account had 3 declines in which they charged me fees and for the month of January. I confirmed with my CC company the gym only ran my card once and there were NO declines. Statement attached. They lied which is a violation of SOX compliance. If they have made any negative reporting against me I want it corrected immediately.4/7 - I have proof my card was not declined and sent that with the falsified statement to the BBB as proof to my claim. You don't get to falsify records (and throw SOX compliance to the side) in order to charge me because you were losing money during Covid. And if this was so open and shut you would have responded to my BBB claim that is still waiting on a response from the COPPELL location. But it's hard to refute concrete proof of your lies and deception when it's in black and white straight from my CC company. It's been over a month... respond to my BBB claim already. And furthermore, if I had seen the number of complaints and your "F" rating with the BBB I would have never joined that awful, scandalous, thieving gym! Pull them up on the bbb.org folks. Can't dispute hundreds of complaints!!!!!

We have been with Tx family fitness for more than 10 years . Cancellation rules are to let them know a month ahead of time and they will charge your card . Before the billing due date , called the facility and customer service billing office verbally informed them and they acknowledge it , they sent me confirmation emails about the cancellation. Due to snow and weather conditions could not walk in there to sign the form in person , again called the facility and head office they emailed me confirmation of cancellation that credit card will not be charged again that charge was final bill .After few days spoke to the manager at the location and head office representative both were not cooperative and sounded like I was committing a crime , totally ignored the confirmation emails and bluntly refused , not to charge me any more .Worst thing is they bounce you back and forth between the facility and their so called corporate head office. This unprofessional practice should end right away .I do not agree with owners response typically sounded like a generic answer . And in regards to you stating you don’t see any cancellation emails then contact your staff and ABC financial , you have not resolved my issue and my card should not be charged any more you have already charged one months notice feeI have reported to BBB and forwarded the emails to them as well .

Poor masking and Online response - The facility is fine, most of the equipment works but when a machine breaks it takes weeks or more to get it repaired.Staff, especially manager and trainers, do not wear their masks appropriately, even before the mandate was lifted.I have written to the main office using the 'contact us' email and NEVER gotten a response. They don't really seem to care about issues or concerns.After having many physical therapy sessions, I am bothered by the lack of attention to form, and the chatty nature, of the 'trainers' at the facility.So good value for a gym, staff is friendly and helpful, poor management top to bottom.

DO NOT GET A MEMBERSHIP HERE!!! Even when you cancel they will charge your card! Mine card was taken off the account but they continued to consider me a member and now I owe over two years of gym membership fees that I never knew about! Horrible horrible way to do business!!Of course below they are going to say they don’t see that I canceled but that is just to make themselves look good. Don’t trust this place!

The biggest scammers of the fitness industry. Do not sign up for personal training sessions they will keep charging u and won't be able to cancel!!! We signed up for a 2 month personal training special to learn that they will charge full price for a third month! They blamed their previous gym and sales managers and said that's why they are no longer here but not willing to do anything to take ownership of their own scams!! I asked them to cancel before the 2 month was up and when I talked to corporate she said issue resolved and they won't charge me for that third month but they went ahead and did that..I called corporate again and now they claim they have nothing in the notes that I talked and cancelled ahead of time. Never seen a gym with so much lies and deception! They definitely need to close this business.

Lots of equipment that's kept in good shape. Very happy to have a placeto lift and doesn't cost 1200 a year to join. I joined back in 2003 , and it has changed names and ownership a few times but the cost has always been more than fair.The equipment is changed out periodically and has always been kept in good shape .Plus they have lots of free group workouts to boot. I cant see how anyone could complain unless maybe its their first gym experience and nothing to compare it too.

This location has been my main gym since I was a freshman in high school (I'm 24 now). As I went to college I remember this gym simply being "eh", and I was never really motivated to go anymore. Shortly after their renovations I went back in one day and was highly impressed. I've now been going consistently again for months. The upgrades to the facilities are amazing, plenty of well maintained and new machines to use. Management/staff has also shifted. I find the new crew to be highly engaging with their members and truly do give an arm and a leg to help folks however needed. The trainers and staff are incredibly friendly and it's always pleasant seeing them around the gym. Kasi and Devin are incredible, they have my business for the future to come!

The manager Eric is really nice and the staff are all friendly. The facility is clean and well-maintained. I leave my kids in child care (which they enjoy) and can work out and shower without having to worry about them. Can't beat the value for the price.