Texas Family Fitness

SUE THEM AND THIER COLLECTION AGENCYIf you canceled your membership and are still being charged contact Attorney General Ken Paxton's office and file a complaint. The Better Business Bureau is not going to do anything to help you. The Attorney General can Sue them for what they are doing. And so can you

The staff is always happy to see you and very helpful with any needs. Also, the members always nice and patient with machines and weights ...and to top it off...I left my earbuds and case recently after a workout and someone turned them in ....thank you who ever you are and so nice to know there are honest people at TFF. :)

I think that what matters most when you choose a gym and trainer is the results that you get, and I can say that I get results at Texas Family Fitness! With Dakota as my personal trainer I have increased my bench from 185 to 245 and my deadlift from 315 to 465. And I'm over 50!The only reason I'm not giving them 5 stars is that their corporate culture does not seem like the greatest. For example, I have personal training sessions that I bought in Lewisville before they closed that location and they still haven't been credited to me at the Coppell location more than 7 months later.

Pros: clean equipment, wonderful Zumba classCons:Communication- I had brought my kids with me at least 3 times during “child care hours” and would need to leave because they close the childcare due to issues with A/C or staffing. However they did not send out a text or email to clients explaining this and wasting my time.Childcare environment: Broken toys, Xbox doesn’t work, older kids will be extremely bored. Staff is on their phone, seen this at least 3 times.I stopped going for two months and wanted to cancel but had to go up there to cancel. Went up there today to cancel and it takes up to 30 days, which means I’m stuck till September going.7/29/23. The lady in the child care area was wonderful! She has kids so she understands! No issues with her😁

Ashley is possibly one of the best trainers I've ever had. She's attentive to the unique needs of every one of her clients. She gives 100% for everyone she works with, providing support through all aspects of nutrition, lifestyle and exercise. Texas Family Fitness could not have chosen a trainer with a better personality. She makes me excited to get into shape.

Really bad gym don’t recommend them , they are such of scammers charged me triple the price and the inactivated the account after a month and there price is higher than the other places in the area

Horrible customer service. They mess up accounts all of the time. When you go in to figure things out and try to get it fixed, they say they will fix it and don't. They take no responsibility, in fact, the workers behind the desk handle issues with a lackadaisical attitude and put no effort into trying to help. They are quick to charge your account and claim your memberships are expired, but when their mistakes are brought to their attention with facts, they say it will take time and they can't do anything. Do not join this gym!! You will regret it!!! You will find charges that make no sense or other people added to your account that you don't even know.

DO NOT GO TO THIS GYM! They charged me $172 dollars for something I was never told! then I tried to cancel and get the refund and they always have something to say!

It is a scam center to attract people with their lucrative tactics. Once you are in, you are in deep troubles. Better to go ahead with an honest businesses and avoid headaches.Especially with Praveen, be careful. He is full of lies

Terrible customer service.We have been longtime customers. Through Covid, through when the hours of the club abrubtly changed. Without notice. Still remained loyal. Had to cancel due to move and they STILL charged an annual fee because it "fell within 30 days of cancellation"Bill be the montly dues, sure. Do not bill me an annual fee for something I will never use.Incredibly bad performance on TFF and their management.