Texas Family Fitness

Unbelievably bad! I had a membership at the Lewisville location and I wasn’t notified that the gym closed. Despite the closure, they continued to charge me, even though my membership was solely for that location. I was told by the girl at the front desk I was transferred to the Coppell location (with absolutely no notice) and would have to come to that location to cancel (which I did). The manager tried to convince me over the phone that I signed up for the wrong gym, despite my contract clearly showing which location I signed up for. I have never experienced anything like this before. Beware - they have a clause in their contract that if they close one facility and open another within 10 miles, they can transfer you to that gym automatically (and apparently with zero notice). Businesses like this don’t last long.

DO NOT GO THERE! DO NOT JOIN! This is a dishonest & criminal enterprise! There are many other much better gyms available. Save your time, money and pain!

This place is a scam.We had cancelled our membership in september 2022. We continued to be charged and we went back 2 months later in november and the manager Praveen made us a sign the cancellation too. It’s FEBRUARY 2023 and we are still being charged by this scamful organisation.DO NOT GET A MEMBERSHIP. Go anywhere else

I have enjoyed several visits so far and plan to be there 2 or 3 times a week. The environment is very conducive to a great workout and your equipment fits my needs perfectly. I am a very satisfied customer - Thanks.

Beware !!! . Please check this before taking membership.Even if you cancel your membership , they will still charge your credit card. When I was in out of state , I called customer care and sent email to cancel the membership. They said they will cancel and they didn't do. They charged me for next 4 months. Then I came to GYM directly and cancelled the membership. They are still charging my credit card including monthly pay and annual fee. I am going to file case against them"Very bad company and unprofessional customer support."

This gym is a scam. I canceled my membership almost 2 months ago and they still keep charging me. I called their number 10x and spoke to management in store who said my membership is already canceled. On top of that the staff is lazy, rude, and unhelpful. Just go literally anywhere else.

I left Texas Family Fitness and cancelled my membership before they closed down their Alliance location and switched members to this gym. I had no desire to join Fitness Connection.Not only was my credit card charged anyway for membership despite my cancellation, it was charged way more than my gym membership rate at TX Family Fitness. When I called customer service about it, the Representative at Fitness Connection hung up on me!I had to get with my bank to report them for unauthorized charges and prevent them from future charges.I definitely will never do business with TX Family Fitness nor Fitness Connection (who I didn’t even sign an agreement with!!).Beware if this location close down. They do it with very little heads up and give your credit card information away.

I’m a TFF member ( Lewisville) and I heard that they will be closing soon. I decided to try this location and I’m not happy about it. It was ok. The gym is small and very crowded. The Lewisville location is so much bigger than this one. I don’t think I will be renewing my membership.

Typical gym for the price point. You get what you pay for. Weights are everywhere. Gum in the drinking faucet. Employees sittin on their rumps. Cold showers. Eh customer service. It’s a 2 star gym. Go in with that expectation and you’ll be just fine haha it’s sad they closed Carrollton, those guys were awesome!

At the Coppell location-The club is affordable - The facility has plenty of parking- however :there’s Nothing special about equipment much has been there for over 6 years.The facility is way Overdue for an update.I went to the Lewisville location and they told me I couldn’t work out there because my membership was only for the Coppell- yet it’s the exact same companyThey do not offer very many classes.When a piece of equipment breaks which is customary & understandable- it typically takes weeks or months to get repaired not a week or twoBoth staff & managers say “they are unable to change the TV stations -“ why run kids cartoons at a adult workout gym ?The water fountain handle has been broken for over eight monthsThe sink handle in the restroom has been broken for over six monthsThe staff is more about hanging out with each other than truly engaging with club members.The club management seems to turnover every 5 to 8 months.